16 replies to this topic

[guyco]

After completing a videowave production of 150 pictures and adding 2 songs.  I burned DVD and when attempting to play in my Samsung BD 1500 (firmware was updated), the audio will not play...Any suggestions?
I was having this issue with Easy Media Creator 10 and was told by their sales team to upgrade to 2010 and the issue would go away.  Any help out there?

[myguggi]

After completing a videowave production of 150 pictures and adding 2 songs.  I burned DVD and when attempting to play in my Samsung BD 1500 (firmware was updated), the audio will not play...Any suggestions?
I was having this issue with Easy Media Creator 10 and was told by their sales team to upgrade to 2010 and the issue would go away.  Any help out there?

Did the audio play in the preview? Does the DVD play on your computer?
I never burn to a "final" DVD directly but always first test via an iso image file or a RW DVD. Obviously if you had this issue in EMC 10 just upgrading to C2010 will not make the problem go away since its not a software problem. Never believe anything any sales team tells you

[guyco]

Did the audio play in the preview? Does the DVD play on your computer?
I never burn to a "final" DVD directly but always first test via an iso image file or a RW DVD. Obviously if you had this issue in EMC 10 just upgrading to C2010 will not make the problem go away since its not a software problem. Never believe anything any sales team tells you

Yes, the DVD plays on my pc (Dell 2GB Ram, Dual Core Processor-about 4 months old)  Yes the audio played in the preview....

I also burned at the lowest possible speed 4x.  What is your best guess on how to fix it....

[myguggi]

Yes, the DVD plays on my pc (Dell 2GB Ram, Dual Core Processor-about 4 months old)  Yes the audio played in the preview....

I also burned at the lowest possible speed 4x.  What is your best guess on how to fix it....

If the DVD plays properly on your computer system then there was nothing wrong with the burn and the software. and the problem is between the DVD media and your DVD player. You could try playing the DVD on a friends or a stores DVD player.

[malatekid]

Can you play any other DVD in your Samsung BD 1500 player without any issue?

[guyco]

Can you play any other DVD in your Samsung BD 1500 player without any issue?

It won't play on anyones dvd player also.  I can play on my Samsung BD other dvds.  My son suggested it was a problem with the copying of the songs.  I downloaded (purchased them) from Itunes and then I purchased the same songs from Amazon.com  because they are supposed to be DRM free....

All I know is in older versions of Roxio I could make DVD's for birthdays, holidays, etc and use my itunes music, now for the past few months the audio track no longer will work after the burn.  I really need help.  I contacted Roxio tech support today and they told me it was an issue with copying music and they didn't support my problem, because I was using a copy of my music file....

It won't play on anyones dvd player also.  I can play on my Samsung BD other dvds.  My son suggested it was a problem with the copying of the songs.  I downloaded (purchased them) from Itunes and then I purchased the same songs from Amazon.com  because they are supposed to be DRM free....

All I know is in older versions of Roxio I could make DVD's for birthdays, holidays, etc and use my itunes music, now for the past few months the audio track no longer will work after the burn.  I really need help.  I contacted Roxio tech support today and they told me it was an issue with copying music and they didn't support my problem, because I was using a copy of my music file....

BTW they are mp3 music files...

[sknis]

It won't play on anyones dvd player also.  I can play on my Samsung BD other dvds.  My son suggested it was a problem with the copying of the songs.  I downloaded (purchased them) from Itunes and then I purchased the same songs from Amazon.com  because they are supposed to be DRM free....

All I know is in older versions of Roxio I could make DVD's for birthdays, holidays, etc and use my itunes music, now for the past few months the audio track no longer will work after the burn.  I really need help.  I contacted Roxio tech support today and they told me it was an issue with copying music and they didn't support my problem, because I was using a copy of my music file....

BTW they are mp3 music files...

Try this.  Burn the Amazon mp3 files to a cd-rw and then rip the music back to your hard drive.  Use Sound Editor to change those mp3 files to wav files and try again.  You might want to pick up some DVD RW discs if your player will handle them.

BTW, did you make standard DVDs or AVCHD discs?

Edited by sknis, 12 October 2009 - 02:39 PM.

[guyco]

Try this.  Burn the Amazon mp3 files to a cd-rw and then rip the music back to your hard drive.  Use Sound Editor to change those mp3 files to wav files and try again.  You might want to pick up some DVD RW discs if your player will handle them.

BTW, did you make standard DVDs or AVCHD discs?

Standard Dvd's...I'll try it now.

Standard Dvd's...I'll try it now.

I burned the two files on a cd now I can't find sound editor in 2010...??

[guyco]

Standard Dvd's...I'll try it now.


I burned the two files on a cd now I can't find sound editor in 2010...??

Found the conversion tool and converted to WAV...still no audio....

[sknis]

Found the conversion tool and converted to WAV...still no audio....

And you ripped the music back to your computer to a folder other than ITunes?

Anywhere?  Not even a blip?  On what track are you adding the audio?  Are you adding the music to an internal track or to the production?  The obvious is to look to see if you have that track muted or turned off.  Try adding some smart sound audio to see if it is still the music files you have.  Follow this.  Does this work for you?

If the obvious isn't the issue, that pretty much proves that there is no problem with the software installation.  Now you need to look at hardware.  What audio chip/card do you have?  Have you updated the drivers for that chip/card?  Go to the computer manufacturer's web site and see if there are updated drivers for it.  If not try reinstalling the drivers that are listed for your device.  If that doesn't work, come back and post what you have.  We'll try to find drivers based on what you post.

[guyco]

I updated all the drivers from dell.com....I burned a dvd and can hear the faint audio in the background.  I think it might have something to do with my Pioneer sound receiver hdmi maybe??? I burned using the canned audio and tried to play another burned dvd that I know worked before the new receiver.  I went from an optical audio cable to hdmi....

[guyco]

I changed dvd players and it still has a low slow bass sound in the background....Any suggestions?

[sknis]

I changed dvd players and it still has a low slow bass sound in the background....Any suggestions?

Explain please - low bass sound in the background.  Is the noise all you hear or do you have a rumble along with the music that you want?

I assume that the music plays OK with something like WMP and the music is nowhere near ITunes?

When you burned the DVD, did you use the options to normalize the audio?  

Go back to MyDVD and instead of burning the project to a disc, encode it to an ISO (image) file.  You'll see that option in the burn box.  Set the name and the location. Uncheck the other burn options.  Once it has completed, Create a virtual drive from the Creator 2010 home page, load that ISO file into it and try playing it.  I use VLC but you can use any program that will play a DVD.   Does it sound OK there?

What Operating System are you using?

[guyco]

Explain please - low bass sound in the background.  Is the noise all you hear or do you have a rumble along with the music that you want?

I assume that the music plays OK with something like WMP and the music is nowhere near ITunes?

When you burned the DVD, did you use the options to normalize the audio?  

Go back to MyDVD and instead of burning the project to a disc, encode it to an ISO (image) file.  You'll see that option in the burn box.  Set the name and the location. Uncheck the other burn options.  Once it has completed, Create a virtual drive from the Creator 2010 home page, load that ISO file into it and try playing it.  I use VLC but you can use any program that will play a DVD.   Does it sound OK there?

What Operating System are you using?

I just burned it to the ISO file and then went back to mydvd and opened it and burned it and tried to play it on the Sony dvd player (not blu ray)  The audio is a loud bass, that has some other music which is very slow and heavy bass sounding.  I will try again the steps you outlined in this prior message.  Just wanted to let you know I was thinking the same thing....

I just burned it to the ISO file and then went back to mydvd and opened it and burned it and tried to play it on the Sony dvd player (not blu ray)  The audio is a loud bass, that has some other music which is very slow and heavy bass sounding.  I will try again the steps you outlined in this prior message.  Just wanted to let you know I was thinking the same thing....

Yes!!! I plays perfectly in the Virtual Drive?  What do I need to do next?

I just burned it to the ISO file and then went back to mydvd and opened it and burned it and tried to play it on the Sony dvd player (not blu ray)  The audio is a loud bass, that has some other music which is very slow and heavy bass sounding.  I will try again the steps you outlined in this prior message.  Just wanted to let you know I was thinking the same thing....




Yes!!! I plays perfectly in the Virtual Drive?  What do I need to do next?

I burned a copy of the same file and it didn't play in the dvd player (same audio problem)

I just burned it to the ISO file and then went back to mydvd and opened it and burned it and tried to play it on the Sony dvd player (not blu ray)  The audio is a loud bass, that has some other music which is very slow and heavy bass sounding.  I will try again the steps you outlined in this prior message.  Just wanted to let you know I was thinking the same thing....




Yes!!! I plays perfectly in the Virtual Drive?  What do I need to do next?



I burned a copy of the same file and it didn't play in the dvd player (same audio problem)

I am using windows xp pro....

[sknis]

If the ISO file plays perfectly with the virtual drive, just use Creator Classic or Video Copy and Convert to burn that ISO file to a disc.

Get rid of any any all Memorex and/or store brand discs.  Get some Verbatim or Taiyo Yuden (on-line only).  Your productions deserve the BEST !  

If the DVD doesn't play right, you have a problem with your DVD player/connection or speakers !

[guyco]

If the ISO file plays perfectly with the virtual drive, just use Creator Classic or Video Copy and Convert to burn that ISO file to a disc.

Get rid of any any all Memorex and/or store brand discs.  Get some Verbatim or Taiyo Yuden (on-line only).  Your productions deserve the BEST !  

If the DVD doesn't play right, you have a problem with your DVD player/connection or speakers !

Maybe it IS the media....I have been using Memorex DVD+R for years.....I will order verbatim tonight.  Will let you know.  Thanks

Maybe it IS the media....I have been using Memorex DVD+R for years.....I will order verbatim tonight.  Will let you know.  Thanks

I have gone through almost this entire spool of 50 DVD+R Memorex.....Pulling my hair out....ordering the new 2010 software......

Maybe it IS the media....I have been using Memorex DVD+R for years.....I will order verbatim tonight.  Will let you know.  Thanks




I have gone through almost this entire spool of 50 DVD+R Memorex.....Pulling my hair out....ordering the new 2010 software......

One more thing does it matter if I use + or - media?

[ogdens]

I just burned it to the ISO file and then went back to mydvd and opened it and burned it and tried to play it on the Sony dvd player (not blu ray)  The audio is a loud bass, that has some other music which is very slow and heavy bass sounding.  I will try again the steps you outlined in this prior message.  Just wanted to let you know I was thinking the same thing....




Yes!!! I plays perfectly in the Virtual Drive?  What do I need to do next?



I burned a copy of the same file and it didn't play in the dvd player (same audio problem)



I am using windows xp pro....

Get yourself a couple of RW discs till you get your problem sorted, great for testing.