[eager2learn]

hello everybody i've an issue i been using roxio for years, i dj so i record my music as an image it never gave me trouble up until recently this is what it states Sense: 04 ASC: 09 ASCQ: 00 (Command 51)
-------------------------------------------------------
Px.dll: 3.4.45.500
PxAFS.DLL: 3.4.45.500
pxdrv.dll: 1.2.3.0
PxMas.dll: 3.4.45.500
PxSFS.DLL: 3.4.45.500
PxWave.dll: 3.4.45.500
pxwma.dll: 1.0.0.3
i was told it have something to do with my removable storage cd/dvd burners, when i tried to access it i see a red x across removable storage how can i fix this problem? i also bought an easy cd&dvd burning thinking it was the program but i have the same issue,pleaze someone help thats about 20 wasted disks

[gi7omy]

04/09/00 is 'Track Following Error' and is reported to the software from your drive
You could try the PX Engine update and see if that helps

http://images.roxio.com/en/support/pxengine3_00_58a.zip

This post has been edited by gi7omy: 11 October 2009 - 07:32 PM

[Brendon]

Hello Eager2Learn,

A Track following error is usually generated by your drive when the laser that's reading the disc, can't follow the track.

It often shows when the drive is getting old and its lubrication is gummy, and rubber parts inside are getting old and brittle. A strip-down, clean, lubricate and rebuild will often fix it, but the cost of a technician's time is usually more than buying a new drive.

If you recently changed your source of blank discs and this problem happened then, it could be the new discs you're using are slightly out of balance and it might be worth going back to your previous type. However if your blanks haven't changed, and especially if you're using CDs rather than DVDs then your burner might be reaching the end of the line and need replacement.

If you have to replace the drive, please be aware that really old software might not recognize your new drive. I can't advise you there since you haven't said what your other software is, or your drive model.

i was told it have something to do with my removable storage cd/dvd burners, when i tried to access it i see a red x across removable storage how can i fix this problem?

Can you explain this a bit further please? I don't understand.

[eager2learn]

Hello Eager2Learn,

A Track following error is usually generated by your drive when the laser that's reading the disc, can't follow the track.

It often shows when the drive is getting old and its lubrication is gummy, and rubber parts inside are getting old and brittle. A strip-down, clean, lubricate and rebuild will often fix it, but the cost of a technician's time is usually more than buying a new drive.

If you recently changed your source of blank discs and this problem happened then, it could be the new discs you're using are slightly out of balance and it might be worth going back to your previous type. However if your blanks haven't changed, and especially if you're using CDs rather than DVDs then your burner might be reaching the end of the line and need replacement.

If you have to replace the drive, please be aware that really old software might not recognize your new drive. I can't advise you there since you haven't said what your other software is, or your drive model.



Can you explain this a bit further please? I don't understand.

a friend of mines actually fixed the problem he uninstalled and reinstalled both drives and now im able to burn disks thanx for your time and replies

[Brendon]

We never did get enough information from you to learn what the cause of the problem was, but I'm glad it's fixed.