Editing photos generates runtime error

#1 Zambuk

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Posted 13 October 2009 - 02:11 AM

I am using Roxio Creator 2010 build 121B93A ENU installed on Vista x64.

When editing photos in Photosuite I get an error message after modifying my picture (only doing one at a time) and I press "Save as..." to save: half way through the save process Photosuite falls over and generates the following message: "Microsoft Visual C++ Runtime Library......This application has requested the Runtime to terminate in an unusual way". I then have to restart Photosuite.

Any suggestions?

#2 Jim_Hardin

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Posted 13 October 2009 - 02:57 AM

It’s Broken!

Add/Remove Programs – Repair

#3 Zambuk

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Posted 17 October 2009 - 04:11 AM

QUOTE (Jim_Hardin @ Oct 13 2009, 02:57 AM) <{POST_SNAPBACK}>

It’s Broken!

Add/Remove Programs – Repair

On your advice, I tried that. The repair process is looking for a *.msi file in my temp folder. However, I clean out my temp folder regularly, so its not there and the repair process can't proceed without it.

I don't feel like doing an uninstall and then reinstall-I will wait for my Windows 7 to arrive then and reinstall then.

Thanks for the response.

#4 gi7omy

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Posted 17 October 2009 - 04:30 AM

Presuming you are using the downloaded version, open the .exe file with winzip or winrar and extract to a temp folder anywhere - the .msi will be in that when you do the repair installation

A good idea would be to burn the contents of that folder to a disc (and then uoi have a backup copy)

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#5 Zambuk

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Posted 18 October 2009 - 05:38 AM

QUOTE (gi7omy @ Oct 17 2009, 05:30 AM) <{POST_SNAPBACK}>

Yes, I do have the downloaded version. Your approach worked, I was able to redirect the installer to find the requisite *.msi files and conclude the repair. Unfortunately the error remains, so I will wait for Oct 22 for Win 7.

I had to direct the installer to find the *.msi file for almost every application in the Roxio suite. A little tedious for what appears to be a default function in Roxio.

Thanks for your help.

#6 Jim_Hardin

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Posted 18 October 2009 - 05:41 AM

What do you think Win7 will do?

#7 Zambuk

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Posted 22 October 2009 - 02:22 AM

QUOTE (Jim_Hardin @ Oct 18 2009, 05:41 AM) <{POST_SNAPBACK}>

What do you think Win7 will do?

Nothing really. However, it appears I may have to uninstall and then reinstall. If I have to go through that process I may as well wait for Win 7, do a clean install on that platform and see if that fixes the problem.

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