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CREATOR 2010 DISC UNREADABLE

#1 User is offline   SKEETERPOOH 

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Posted 13 October 2009 - 05:29 PM

I just bought Roxio creator 2010, but my drive won't read it. It reads all other apps that I have, over 100 apps.
As far as Roxio products, I started with Easy Creator 7.

Any ideas? Thanks, Fred dry.gif
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#2 User is offline   gi7omy 

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Posted 13 October 2009 - 05:32 PM

first, check the disc is clean. If it is, try copying it to a folder on the hard drive and run setup.exe from there

If that fails, the disc is damaged and then you bring it back for a replacament to wherever you bought it
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#3 User is online   Beerman 

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Posted 13 October 2009 - 05:32 PM

Your drive won't read the install disc? Exactly what does it do? Can you see the disc in My Computer and explore it? Please give a little more detail of exactly what you are doing and any messages you see on the screen.
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#4 User is offline   Brendon 

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Posted 13 October 2009 - 06:04 PM

Are you trying to read the disc in the right sort of drive?

It's a DVD, not a CD.
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#5 User is offline   SKEETERPOOH 

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Posted 13 October 2009 - 07:52 PM

QUOTE (gi7omy @ Oct 13 2009, 06:32 PM) <{POST_SNAPBACK}>
first, check the disc is clean. If it is, try copying it to a folder on the hard drive and run setup.exe from there

If that fails, the disc is damaged and then you bring it back for a replacament to wherever you bought it


Windows sees the drive, but when I click on it, it shows nothing. Just like the disc is blank!

QUOTE (Beerman @ Oct 13 2009, 06:32 PM) <{POST_SNAPBACK}>
Your drive won't read the install disc? Exactly what does it do? Can you see the disc in My Computer and explore it? Please give a little more detail of exactly what you are doing and any messages you see on the screen.



Windows sees the drive but when I click on it, it shows nothing. As though the disc is blank. No messages.

QUOTE (Brendon @ Oct 13 2009, 07:04 PM) <{POST_SNAPBACK}>
Are you trying to read the disc in the right sort of drive?

It's a DVD, not a CD.



I'm using a DVD burner. Windows sees the drive but when I click on it, it shows nothing, as though the disc is blank.
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#6 User is offline   Brendon 

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Posted 13 October 2009 - 11:18 PM

Thank you.

If the disc shows no contents when you Open or Explore it in Windows I'd suggest you check it in another machine if you can [just so you can say you have], and then negotiate immediately with your supplier for a replacement disc.

There's nothing sneakily special that you have to do to see the contents of a properly manufactured C2010 disc, so if your drive sees other data DVDs but not this one, then odds-on the disc is defective.
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#7 User is offline   SKEETERPOOH 

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Post icon  Posted 15 October 2009 - 07:11 AM

QUOTE (Brendon @ Oct 14 2009, 12:18 AM) <{POST_SNAPBACK}>
Thank you.

If the disc shows no contents when you Open or Explore it in Windows I'd suggest you check it in another machine if you can [just so you can say you have], and then negotiate immediately with your supplier for a replacement disc.

There's nothing sneakily special that you have to do to see the contents of a properly manufactured C2010 disc, so if your drive sees other data DVDs but not this one, then odds-on the disc is defective.


Thanks Brendon. I had another drive in my machine and tried the disc in it. It read it with no problem. Guess I'll go shopping today for a new drive.
Thanks again to you and everyone who responded so quickly and with good tips.

Fred

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