7 replies to this topic

[margueritananfara]

Hello, I am new here, I have owned Roxio Easy CD & DVD Creator 6 for several years without any problems until I started using an mp3 player with windows media on my laptop computer (windows xp) - Now when I want to back up data in the Roxio Creator Classic - the default recorder is listed it will say "Defaul Recorder None" and when I try to click on the button to change the default recorder, the button is frozen, it does not work.  I have no problems with any other areas such as photo suite, or cd copying, just trying to get the default recorder back.  Thank you in advance for any help.

[Brendon]

Hello,

I have two suggestions for a fix, here.  One is a clean reinstall to completely remove and then reinstall the software. This takes a while to do, and is pretty daunting.
Two is to try and fix just the broken part. This might be daunting too, if you've never worked with the Windows registry, but it might be a lot easier in the long run.

I'll start with suggestion #2, but if you'd rather just do the clean install please stop me and I can point you to the instructions for that process.



I have reinstalled version 6.2.0.111 on my XP system so that I can troubleshoot for you.  This is ordinary XP Pro-SP2, with I.E. 6 and Windows Media Player 9, since later versions of IE and WMP cause problems with older versions of the Creator suites.

On my beast Creator Classic recognizes my two burners and allows me to set one as "default"



I understand that yours won't do this now. Would you tell me please, do you have only one burner and is there any way that Creator Classic will show you it or are you just left with a blank stare from the software when you click on that button where my cursor shows in the picture?

Are you familiar with the Windows Registry editor, REGEDIT.EXE ? On my system Creator Classic stores a pointer to the default burner in the registry key
HKEY_CURRENT_USER\Software\Roxio\Roxio Shared\CDEngine\Devices\Creator Classic
in a value called DefaultTargetDevice
My system shows 3,0,0 in that value for my BENQ drive, and 3,1,0 for my LG drive. I'd like to know what your registry is showing in that Creator Classic registry key. -Does it show the DefaultTargetDevice value, and what is in there.

Don't Panic, if you're not familiar with Regedit just reply and let me know and I'll coach you through it.


Okay, can you come back and tell me [1] how many CD/DVD drives you have and what they are, and [2] can you find that registry key and tell me its contents?

Regards,
Brendon

[cng]

Hello.  I stumbled upon this discussion because I am having the same problem.    I am running XP SP3 with IE ver 8, WMP 11, and Roxio Creator Classic ver 6.1.1.48.

I am able to run system tests on both my DVD WR drives successfully, but I have no default drive and my Disc menu is all grayed out.

I followed your hint to check the registry settings, but my HKEY_CURRENT_USER\Software\Roxio\Roxio Shared\CDEngine\Devices\Creator Classic only has one empty (Default) key (no value).

I have tried uninstalling and reinstalling the software (twice) and I have uninstalled the drivers for both my optical drives.  They get auto reinstalled upon a restart, and I can still run the Roxio System Tests on the drives.  Still cannot select one as default.

What else?

BTW I can burn discs using either of the drives with Nero Express, so this is not a hardware problem.  I prefer the Creator Classic UI, but if their software does not work, I will simply forget about ever using any of their products.

Edited by cng, 26 November 2009 - 04:05 PM.

[myguggi]

Hello.  I stumbled upon this discussion because I am having the same problem.    I am running XP SP3 with IE ver 8, WMP 11, and Roxio Creator Classic ver 6.1.1.48.

I am able to run system tests on both my DVD WR drives successfully, but I have no default drive and my Disc menu is all grayed out.

I followed your hint to check the registry settings, but my HKEY_CURRENT_USER\Software\Roxio\Roxio Shared\CDEngine\Devices\Creator Classic only has one empty (Default) key (no value).

I have tried uninstalling and reinstalling the software (twice) and I have uninstalled the drivers for both my optical drives.  They get auto reinstalled upon a restart, and I can still run the Roxio System Tests on the drives.  Still cannot select one as default.

What else?

It is known the IE7 and WMP 11 break Roxio versions 7.5 and earlier. Most likely IE8 does the same. The only fix is to revert to IE6 and WMP9

[cng]

Thanks for the quick reply.

Unfortunately for many other reasons I cannot back down the version of MSIE.  Also, as a software developer for more than 40 years, I find this behavior by Roxio to be totally unacceptable.   It is a clear sign to me of very bad software design.  I will be unable to ever trust anything they build again.  I guess Roxio is history on all my systems, now and forever.

Thank you for your assistance.

[myguggi]

Thanks for the quick reply.

Unfortunately for many other reasons I cannot back down the version of MSIE.  Also, as a software developer for more than 40 years, I find this behavior by Roxio to be totally unacceptable.   It is a clear sign to me of very bad software design.  I will be unable to ever trust anything they build again.  I guess Roxio is history on all my systems, now and forever.

Thank you for your assistance.

Blame Microsoft not Roxio - it is MS software which breaks Roxio

[ogdens]

Thanks for the quick reply.

Unfortunately for many other reasons I cannot back down the version of MSIE.  Also, as a software developer for more than 40 years, I find this behavior by Roxio to be totally unacceptable.   It is a clear sign to me of very bad software design.  I will be unable to ever trust anything they build again.  I guess Roxio is history on all my systems, now and forever.

Thank you for your assistance.

Easy CD & DVD Creator 6 is at least 6 years old and many,many, versions behind....time to move on to a more up to date software.

[grandpabruce]

Thanks for the quick reply.

Unfortunately for many other reasons I cannot back down the version of MSIE.  Also, as a software developer for more than 40 years, I find this behavior by Roxio to be totally unacceptable.   It is a clear sign to me of very bad software design.  I will be unable to ever trust anything they build again.  I guess Roxio is history on all my systems, now and forever.

Thank you for your assistance.

This version came out in 2003.  That's actually 7 versions ago. Your problem is user error.  It worked for you, until you mucked it up by updating your Internet Explorer and Windows Media Player.

If you want to update everything else, pull your head out, and update your software.  

Unacceptable behaviour, by Roxio, my a*ss.