5 replies to this topic

[mlure]

Roxio Creator 2009 loads and looks great but it will not work.
when i try to use Photo - Music - Video - Burning ect. i get a
Message Certificate not loaded or corrupt.
6 clean install's later i am no further i have tried support but
cannot get even 1no. reply.
can anyone help?

Mick.

I dont know about you but if the answer to all these program crashes is "clean install" I just DONT WANT THIS PROGRAM.  I have clean installed and hacked the registry and ran a fixer and did this and did that and still cannot use the *&^%$ program.  It will run I guess until my security software cleans the DIRTY registry keys and wipes it out, leaving "trial version" errors for a purchased program.  I am just tired of it.  Have been using free programs to burn cds and I guess its time to just give up.  Oh and by the way..."purchase version 10" is not a solution to a problem with version 9.
karen

[grandpabruce]

I dont know about you but if the answer to all these program crashes is "clean install" I just DONT WANT THIS PROGRAM.  I have clean installed and hacked the registry and ran a fixer and did this and did that and still cannot use the *&^%$ program.  It will run I guess until my security software cleans the DIRTY registry keys and wipes it out, leaving "trial version" errors for a purchased program.  I am just tired of it.  Have been using free programs to burn cds and I guess its time to just give up.  Oh and by the way..."purchase version 10" is not a solution to a problem with version 9.
karen

Your registry cleaner killed your version of EMC 9.  Browse the Tips and Tricks for the answer to your user error.

[myguggi]

I dont know about you but if the answer to all these program crashes is "clean install" I just DONT WANT THIS PROGRAM.  I have clean installed and hacked the registry and ran a fixer and did this and did that and still cannot use the *&^%$ program.  It will run I guess until my security software cleans the DIRTY registry keys and wipes it out, leaving "trial version" errors for a purchased program.  I am just tired of it.  Have been using free programs to burn cds and I guess its time to just give up.  Oh and by the way..."purchase version 10" is not a solution to a problem with version 9.
karen

Of course "purchase version 10" is not a solution - it has been out of production for 2 years

[mlure]

Your registry cleaner killed your version of EMC 9.  Browse the Tips and Tricks for the answer to your user error.

Thanks but I have already known that for over a year now. Have been uninstalling and reinstalling for a long time and it is just too much work. You called this a rant, do you not think I am justified?  It is a rant I guess, but I am just sick about not being able to use my 80$ program.  My "registry cleaner" does its job.  Maybe there is a registry cleaner that doesnt remove this messed up registry string? Tell me please and save me some trouble, so I can use my EMC9.  Instead the solution I was given was to buy more software, but I've been reading that the same thing can occur in EMC10.  I have been so happy with Roxio Easy Creator since version 5, this is very disappointing.  Incidentally, this is/was never a trial version, I bought it retail.
thanks

[Brendon]

Yes Karen,

If you read THIS TOPIC you will have seen that it IS a Roxio fault which causes this, and not the fault of the registry cleaners. The registry key is flawed, does not obey the rules, and is deleted by any half-decent registry cleaner.

HOWEVER using the version 9 REPAIRER on a broken key, or manually altering the 'tempvector' value in the registry key which matches your version does logically repair the key, and prevent it being deleted by future registry cleanings. I've tested it on all versions I can get hold of, and can't make it break.

That's one repair which fixes the problem, and I don't think you can ask much more of Roxio except to have avoided the mistake in the first place - and that requires 100% hindsight.

If you're still having that 'trial version' problem, then you haven't done the fix properly. Would you like to work on that now you've let off your steam?

[gi7omy]

Just to add a couple of (minor) points

The problem only occured with EMC9 and didn't happen with any other version

One cleaner that did not delete the registry entry was Ashampoo's Winoptimizer