4 replies to this topic

[Bella_Mia]

I recently purchase the Roxio Easy CD/DVD Burning software.  I've downloaded it onto my ACER netbook (Windows Vista OS - with plenty of RAM/hard drive space).  I go through the entire process of creating a DVD movie (videos & photos).  The preview looks great. The program goes through the entire process of "encoding" and "burning."  When it comes time to actually "burn" the DVD, nothing is burned onto the DVD.  I can burn just photos, but then it won't play in my DVD player.  I am using an LG external CD/DVD drive which is recognized by my netbook and it works perfectly with other software to download info/burn files/photos/watch DVD movies, etc. I am using the correct DVD R- discs (which are compatible w/my DVD player).  I've even tried formatting the discs (in Roxio format), but then it won't play in my DVD player (I get an error indicating I need to insert another disc).  Also, when I go to save a project, rather than saving it as one project, it's saved as multiple clips.  Why is this?  Any ideas on how to correct these problems? I really like the Roxio software, as it offers more options when creating project, but it's worthless if I can't get it to properly burn to a DVD.  Help!

[Jim_Hardin]

When you are in MyDVD Express, is there a checkmark by your Burner?

What are the drive strings that show up in the drop box beside the “Drive:”? (the full name of the drive and some numbers at the end)

[Bella_Mia]

When you are in MyDVD Express, is there a checkmark by your Burner?

What are the drive strings that show up in the drop box beside the “Drive:”? (the full name of the drive and some numbers at the end)

Thank you for responding so quickly.  My apologies for the delay in my response (work commitments). Your response triggered a "thought" about the drives and the solution became readily apparent.  I do have a checkmark in the drop box beside the "Drive."  My netbook has 3 USB ports. The Roxio program was looking for the "D" drive port in order "burn." That's what was listed in the drive string.  I mistakenly had my external drive connected to the "E" drive port.  Consequently, the computer was correctly recognizing the external drive in "E," but Roxio was looking for the connection in "D." A ridiculous (and elementary) mistake on my part! Last night, I connected the external drive to the "D" port and the program runs beautifully. Best of all it's burns the projects to the discs and they play perfectly in my DVD player!  Thank you very much for your help.  Your comment allowed me to correctly put the pieces together!!

[Jim_Hardin]

I would have thought the drive letters would have been dynamic and expected Roxio to respond that way… In other words, I wouldn’t be to hard on myself!  

Glad to hear you got it to go.

[gi7omy]

It's a 'doze problem actually - I've had that happen when the wireless network dongle was plugged into a different USB port ('doze insisted on re-installing and asking for the WEP key all over again)