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No audio with VHS video capture Creator 2009 SE - converting VHS to DVD but can't get audio to wor

#1 User is offline   Benjammin911 

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Posted 19 October 2009 - 08:22 PM

I am trying to burn some VHS tapes to DVD but can't seem to get the audio to work. I tried non - copy protected commercial VHS tapes played in a fairly new VCR deck connected to my laptop with the USB capture device that was included with Creator 2009, no success. I then tried my own VHS tapes recorded with a palmcorder, again connected with the Roxio USB capture device.
In all instance, the video is captured without any problems, but there doesn't appear to be any sound recorded with the video file. Windows recognized the USB capture device and shows it to be working properly. I am in the process of seeing if there is an update for the drivers, but the ones provided with the software are less than 2 years old (windows determined that the drivers are up to date, now I really feel good sad.gif ). I have also installed the Service Pack 4 for the software.
I have also tried playing back the sound file by itself that is associated with the video file, but nothing. I also checked to make sure I didn't have the sound muted, either in a windows setting or in the Creator software.
If anyone has any ideas they could offer, I would appreciate it.

Thanks,
Ben

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Manufacturer Sony Corporation
System Model VGN-AR630E
System Type X86-based PC
Processor Intel® Core™2 Duo CPU T7250 @ 2.00GHz, 2001 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD R1050J8, 7/18/2007 SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.0.6002.18005"
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 4.23 GB
Available Virtual Memory 2.84 GB
Page File Space 2.29 GB


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#2 User is offline   Jim_Hardin 

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Posted 20 October 2009 - 02:35 AM

Vista of course…

It seems that you have everything connected and up to date except your Sound Card.

Open the Control Panel:
Attached Image: monthly_10_2009/post-39730-1256034749.jpg

Select Sound:
Attached Image: monthly_10_2009/post-39730-1256034755.jpg

Make sure you have the Recording from your Sound Card, Enabled:

Attached Image: monthly_10_2009/post-39730-1256034760.jpg

Give it a try and let us know.
Posted Image
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#3 User is offline   Benjammin911 

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Posted 20 October 2009 - 07:38 PM

Yeow...

When I read your reply, I KNEW that had to be it. When I checked the control panel, under RECORDING it says the USB 2861 device is working properly, it has a green check mark next to it. I don't know...

Thanks, I appreciate your help.
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#4 User is offline   Jim_Hardin 

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Posted 21 October 2009 - 03:42 AM

QUOTE (Benjammin911 @ Oct 20 2009, 11:38 PM) <{POST_SNAPBACK}>
Yeow...

When I read your reply, I KNEW that had to be it. When I checked the control panel, under RECORDING it says the USB 2861 device is working properly, it has a green check mark next to it. I don't know...

Thanks, I appreciate your help.

I’m missing something???

Yes the 2861 Device needs to have the green check mark, but more importantly, so does your Audio Device.

Is that what you have?

Posted Image
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#5 User is offline   Benjammin911 

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Posted 22 October 2009 - 07:07 PM

QUOTE (Jim_Hardin @ Oct 21 2009, 04:42 AM) <{POST_SNAPBACK}>
I’m missing something???

Yes the 2861 Device needs to have the green check mark, but more importantly, so does your Audio Device.

Is that what you have?



Alrighty then... something is not right, my audio device does not show up in the recording window... (the bulb above my head dimly flickers : )

I only show the USB 2861 Device, and the microphone in the /control panel/sounds/recording window, both working.

The System Device Manager/sound video and game controller/ shows the Realtek High Def Audio, SigmaTel High Def Audio CODEC, USB 2861 and Capture devices, all working.

I can't find a way to add another recording device, or to record from the sound card (integrated audio) ... blink.gif But I'm starting to feel really good about this, I just know you are going to reveal something that is going to make me go "D'oh!" laugh.gif
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#6 User is offline   d_deweywright 

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Posted 23 October 2009 - 04:53 AM

QUOTE (Benjammin911 @ Oct 22 2009, 11:07 PM) <{POST_SNAPBACK}>
Alrighty then... something is not right, my audio device does not show up in the recording window... (the bulb above my head dimly flickers : )

I only show the USB 2861 Device, and the microphone in the /control panel/sounds/recording window, both working.

The System Device Manager/sound video and game controller/ shows the Realtek High Def Audio, SigmaTel High Def Audio CODEC, USB 2861 and Capture devices, all working.

I can't find a way to add another recording device, or to record from the sound card (integrated audio) ... blink.gif But I'm starting to feel really good about this, I just know you are going to reveal something that is going to make me go "D'oh!" laugh.gif

Well, let me jump in here. Can you play audio CDs or other sound files (.MP3, etc.) and hear them on your PC? During the actual video capture, the actual audio should be captured by the Roxio 2861 device, so the question is about the playback, I think. So, let us know if you can play any other files and hear audio from your sound card.

Alternatively, I recently did some video capture, and was having trouble. My memory is failing me at the moment but I think I wasn't capturing any audio either. I wound up reinstalling my version of Creator (I'm running 2010) and that solved my problem.

This post has been edited by d_deweywright: 23 October 2009 - 04:55 AM

Dave D-W

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#7 User is offline   tbrewst 

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Posted 23 October 2009 - 05:30 AM

Another thing is that you say Device Manager shows both the Realtek and Sigma Tel.
Those are seperate audio devices and I don't think you should be showing both at the same time.
They are both motherboard chipsets and I've never seen a motherboard with 2 different sound chipsets.

Try uninstalling both from the Device Manager and then rebooting the machine.
At that point it should detect which one is really working.
Once it reinstalls the one that's really there then check in Control Panel again.

If you show mic then the OS (Vista) is seeing at least a portion of some sound device.
If you still don't see other things then I'd definitely see about finding the latest driver for that device.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."




Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
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#8 User is offline   cdanteek 

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Posted 23 October 2009 - 06:14 AM

QUOTE (Jim_Hardin @ Oct 21 2009, 05:42 AM) <{POST_SNAPBACK}>
I’m missing something???

Yes the 2861 Device needs to have the green check mark, but more importantly, so does your Audio Device.

Is that what you have?



In Vista 32 SP1 using Roxio Creator 2010 and the Roxio USB Capture Device.

Under the sound recording tab without the Roxio USB Capture Device plugged in I show my sound card Creative "What U Hear" with the green check mark. Because that is the last thing I recorded from.

When I plugin the Roxio USB Capture Device the only green check mark I get is the Roxio 2861 USB Device Working...

What I would like Benjammin911 to double check is in Device manager, Right click on Roxio Video Capture USB, click properties, click the driver tab. Do the same for USB 2861 Device, read them carefully now, do yours have the same information as the two pics I posted below?

Attached Image: monthly_10_2009/post-97-1256305712.jpg

Attached Image: monthly_10_2009/post-97-1256305722.jpg

Attached Image: monthly_10_2009/post-97-1256306118.jpg

Attached Image: monthly_10_2009/post-97-1256306135.jpg

Attached Image: monthly_10_2009/post-97-1256306144.jpg


Terry, is this what Benjammin911 could be seeing?

Attached Image: monthly_10_2009/post-97-1256307226.png

cd

This post has been edited by cdanteek: 23 October 2009 - 07:01 AM

cd
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Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#9 User is offline   tbrewst 

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Posted 25 October 2009 - 08:01 AM

Sorry cd,been ill the past few days.

Yeah,that could be but I guess I'd still wonder how 2 different chipsets are showing on the same motherboard.
How'd you accomplish that?
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."




Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
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#10 User is offline   Benjammin911 

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Posted 01 November 2009 - 01:33 PM

QUOTE (d_deweywright @ Oct 23 2009, 04:53 AM) <{POST_SNAPBACK}>
Well, let me jump in here. Can you play audio CDs or other sound files (.MP3, etc.) and hear them on your PC? During the actual video capture, the actual audio should be captured by the Roxio 2861 device, so the question is about the playback, I think. So, let us know if you can play any other files and hear audio from your sound card.

Alternatively, I recently did some video capture, and was having trouble. My memory is failing me at the moment but I think I wasn't capturing any audio either. I wound up reinstalling my version of Creator (I'm running 2010) and that solved my problem.


Sorry for taking so long to get back;

Yes, all my audio functions work, movie playback (dvd), audio cds, streaming mp3, mp3, pretty much anything I've tried hasn't presented a problem, including games (FPS and flight sim). I also uninstalled and then reinstalled the Roxio software early on.

Ben

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#11 User is offline   cdanteek 

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Posted 01 November 2009 - 02:00 PM

QUOTE (Benjammin911 @ Nov 1 2009, 03:33 PM) <{POST_SNAPBACK}>
Sorry for taking so long to get back;

Yes, all my audio functions work, movie playback (dvd), audio cds, streaming mp3, mp3, pretty much anything I've tried hasn't presented a problem, including games (FPS and flight sim). I also uninstalled and then reinstalled the Roxio software early on.

Ben



Read post # 8 and answer the questions please...

cd
cd
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Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#12 User is offline   Benjammin911 

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Posted 01 November 2009 - 02:03 PM

QUOTE (tbrewst @ Oct 23 2009, 05:30 AM) <{POST_SNAPBACK}>
Another thing is that you say Device Manager shows both the Realtek and Sigma Tel.
Those are seperate audio devices and I don't think you should be showing both at the same time.
They are both motherboard chipsets and I've never seen a motherboard with 2 different sound chipsets.

Try uninstalling both from the Device Manager and then rebooting the machine.
At that point it should detect which one is really working.
Once it reinstalls the one that's really there then check in Control Panel again.

If you show mic then the OS (Vista) is seeing at least a portion of some sound device.
If you still don't see other things then I'd definitely see about finding the latest driver for that device.


OK...
Tried it with no success, although I am learning more about my computer. Both of them reinstalled when I rebooted. Apparently the Sigmatel is for the speakers and headphones and HDMI output, while the REaltek is for the infra-red wireless audio.

When I checked the control panel/device manager everything was back the way it was. I went ahead and tried the video capture again but nothing has changed. Still no sound.

I got so much technology here I don't know what to do with it dry.gif

Ben
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#13 User is offline   Benjammin911 

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Posted 01 November 2009 - 02:40 PM

QUOTE (cdanteek @ Oct 23 2009, 06:14 AM) <{POST_SNAPBACK}>
In Vista 32 SP1 using Roxio Creator 2010 and the Roxio USB Capture Device.

Under the sound recording tab without the Roxio USB Capture Device plugged in I show my sound card Creative "What U Hear" with the green check mark. Because that is the last thing I recorded from.

When I plugin the Roxio USB Capture Device the only green check mark I get is the Roxio 2861 USB Device Working...

What I would like Benjammin911 to double check is in Device manager, Right click on Roxio Video Capture USB, click properties, click the driver tab. Do the same for USB 2861 Device, read them carefully now, do yours have the same information as the two pics I posted below?

(deleted .jpg -- see original post)


Terry, is this what Benjammin911 could be seeing?

Attached Image: monthly_10_2009/post-97-1256307226.png

cd



OK--
Control Panel/sound/recording I have: LINE 2- USB 2861 Device Working (green check mark, only one)
---------------------

checking the device manager per Pt. II of question:

Control Panel/device manager/sound,video, game controller/USB 2861 Device and USB Capture Device (along with realtek/sigmatel mentioned earlier - NOTE It does not indicate Roxio Video Capture USB)

----------------------

The Driver info is as follows:
USB 2861 DEvice
Provider Microsoft
Driver date 6/21/06
Version 6.0.6002.18005
signed Bill Gates

USB Capture Device
Provider eMPIA Technology
Date 3/6/2008
Version 5.8.306.0
Signer microsoft windows hardware compatibility publisher

________________________________________________________________________________
_________


I see there is a more recent driver available, I have fiddled around with this thing so long now, I can't remember if I tried installing an updated driver or not. I think I tried using the device manager driver up date and it said I had the most recent version. (I really do know better than to trust windows...)

Ben

PS ... There are no exclamation points by any of the devices in the device manager.


QUOTE (cdanteek @ Nov 1 2009, 02:00 PM) <{POST_SNAPBACK}>
Read post # 8 and answer the questions please...

cd




Got it. -- done.
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