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Roxio Media Manager .msi Roxio installer in loop

#1 User is offline   tcannizzo 

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Post icon  Posted 21 October 2009 - 06:49 AM

Roxio is in a loop. I get a message saying that the feature I am trying to use requires Roxio Media Manager.msi.

I am running Roxio Media Manager for Blackberry Desktop Manager 5.0 on Windows XP.

The file is not on my computer, nor is it on the installation media.

Cancelling the request, just causes the Windows Installer to pop back up and request the file.

Funny thing is that I wasn't using the software when this installation message popped up.

Any thoughts?
tc
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#2 User is offline   ogdens 

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Posted 21 October 2009 - 07:12 AM

QUOTE (tcannizzo @ Oct 21 2009, 10:49 AM) <{POST_SNAPBACK}>
Roxio is in a loop. I get a message saying that the feature I am trying to use requires Roxio Media Manager.msi.

I am running Roxio Media Manager for Blackberry Desktop Manager 5.0 on Windows XP.

The file is not on my computer, nor is it on the installation media.

Cancelling the request, just causes the Windows Installer to pop back up and request the file.

Funny thing is that I wasn't using the software when this installation message popped up.

Any thoughts?
tc



You would need to contact Blackberry - it is a modified OEM version and they are responsible for support.
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#3 User is offline   firenhancer 

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Posted 21 October 2009 - 11:31 AM

QUOTE (tcannizzo @ Oct 21 2009, 10:49 AM) <{POST_SNAPBACK}>
Roxio is in a loop. I get a message saying that the feature I am trying to use requires Roxio Media Manager.msi.

I am running Roxio Media Manager for Blackberry Desktop Manager 5.0 on Windows XP.

The file is not on my computer, nor is it on the installation media.

Cancelling the request, just causes the Windows Installer to pop back up and request the file.

Funny thing is that I wasn't using the software when this installation message popped up.

Any thoughts?
tc


Or you could download the source installer from here and then use winrar or winzip or 7zip to extract it to a location say desktop and when prompted by windows installer, point it to the extracted folder.
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#4 User is offline   tcannizzo 

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Posted 22 October 2009 - 07:03 AM

Ahhh, the old Blame Game. Let the finger-pointing begin!
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#5 User is offline   ogdens 

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Posted 22 October 2009 - 10:31 AM

QUOTE (tcannizzo @ Oct 22 2009, 11:03 AM) <{POST_SNAPBACK}>
Ahhh, the old Blame Game. Let the finger-pointing begin!
..


Not many users on here have that OEM software, maybe Blackberry has a forum like this one were you can interface with other users of their product, if not contact Blackberry it is THEIR software.
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