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Roxio 9 will not run on new windows 7 64 bit

#1 User is offline   Joebond008 

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Posted 24 October 2009 - 09:18 PM

I bought a brand new HP laptop and the first program I tried to install with a fresh computher with windows 7 on it was Roxio creator 9 and it seemed to install but when I tried opening the program it stated there were compatiblility issues and could not start. There was no solution that windows could find to fix this problem. This program runs fine on Windows Vista and XP 32 bit but not the 64 bit Windows 7 and I checked on their website and it says it is compatible. Something is definitely wrong because it does not work on a brand new computer with a fresh install. Any help in this matter would be greatly appreciated. I had to purchase the new Creator 10 in order to have a program that worked, but I just purchased Creator 9 this year, there really should be a patch or something to fix this problem and I am really suprised no one else has had this problem.
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#2 User is offline   myguggi 

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Posted 24 October 2009 - 09:27 PM

QUOTE (Joebond008 @ Oct 25 2009, 01:18 AM) <{POST_SNAPBACK}>
I bought a brand new HP laptop and the first program I tried to install with a fresh computher with windows 7 on it was Roxio creator 9 and it seemed to install but when I tried opening the program it stated there were compatiblility issues and could not start. There was no solution that windows could find to fix this problem. This program runs fine on Windows Vista and XP 32 bit but not the 64 bit Windows 7 and I checked on their website and it says it is compatible. Something is definitely wrong because it does not work on a brand new computer with a fresh install. Any help in this matter would be greatly appreciated. I had to purchase the new Creator 10 in order to have a program that worked, but I just purchased Creator 9 this year, there really should be a patch or something to fix this problem and I am really suprised no one else has had this problem.


What software do you really have? Roxio Creator 9 (aka EMC 9) is 3 years old, Creator 10 (aka EMC 10) is 2 years old. The latest version is Roxio Creator 2009. Please use the correct names when referring to the program suites to avoid a lot of confusion.

Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
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#3 User is offline   sknis 

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Posted 25 October 2009 - 03:15 AM

Have you installed the upDATES to EMC 9 (if that is what you have)? Click on the Support Tab at the top of this page and then select software updates. Select EMC 9 and then the version you have.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

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Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

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#4 User is offline   grandpabruce 

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Posted 25 October 2009 - 05:15 AM

My guess is, Joe has both Creator 2009 and Creator 2010, but with the lack of punctuation, and the lack of using proper names, for the software, it's really hard to tell.
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