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Installer installs wrong version of TiVo Transfer


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#1 Ed Stoessel

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Posted 29 October 2009 - 12:21 PM

I was running Toast 9.05 and it was working fine for me but the version checker said I should install 9.07. So I did. I am running Mac OS X 10.4.11 and the 9.07 version of TiVo Transfer will not run on my Mac! It says I need system 10.5. Well, Toast 9 is supposed to be compatible with 10.4.11 as far as I know. What gives?

Thanks for any insights on this.
Ed

#2 tony390

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Posted 04 November 2009 - 09:21 AM

QUOTE (Ed Stoessel @ Oct 29 2009, 01:21 PM) <{POST_SNAPBACK}>
I was running Toast 9.05 and it was working fine for me but the version checker said I should install 9.07. So I did. I am running Mac OS X 10.4.11 and the 9.07 version of TiVo Transfer will not run on my Mac! It says I need system 10.5. Well, Toast 9 is supposed to be compatible with 10.4.11 as far as I know. What gives?

Thanks for any insights on this.
Ed

Mine does this also.
Tony 390




#3 Ed Stoessel

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Posted 04 November 2009 - 09:50 AM

I am finally getting a response from support about this. They asked me to produce a screen shot. I had to completely uninstall 9.07 manually and then re-install it. I saved several screen shots along the way. A clean install of 9.07 produces the same result: TiVo Transfer that is installed by 9.07 is useless on a Mac running 10.4.x. We'll see what happens next.

#4 ivanatrox

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Posted 04 November 2009 - 10:25 AM

Hi Ed,

I can reproduce the issue and is currently looking into it. Can you please PM me your support ticket number so that I can provide you an update once I have more information?

Thanks

Ivan
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