5 replies to this topic

[ANALOGCORNER]

I get a message telling me a new version of Toast 10 was available so I go to the website and log-in. There is nothing there saying it's not compatible with Mac 10.4.11 or any kind of system requirement notification at all. So I download it, dump the previous version and try to use it. Then I get a message telling me the update is not compatible with my OS. NOW YOU TELL ME?????? THIS IS IDIOCY OF THE HIGHEST ORDER. Customer support says I have to go back and re-install the original program. Fine, but how about an apology too for doing such a dumb thing and not warning customers that the upgrade is not Tiger compatible. This is totally irresponsible and wastes way too much of my time.

[tsantee]

FYI: Roxio has always said that Toast 10's minimum system requirement is OS 10.5.x. No version of Toast 10 is supported in Tiger. Toast 9 is the last version of Toast that Roxio claims is supported in OS 10.4.x. When you bought Toast 10 you either didn't notice the minimum system requirement or you chose to give it a go knowing that your system wasn't supported. I'm not going to use your disrespectful term for that but it was your choice to buy Toast 10 and your knowledge of what OS you are attempting to run it on. Take some responsibility for your own decisions.

[Stucker]

FYI: Roxio has always said that Toast 10's minimum system requirement is OS 10.5.x. No version of Toast 10 is supported in Tiger. Toast 9 is the last version of Toast that Roxio claims is supported in OS 10.4.x. When you bought Toast 10 you either didn't notice the minimum system requirement or you chose to give it a go knowing that your system wasn't supported. I'm not going to use your disrespectful term for that but it was your choice to buy Toast 10 and your knowledge of what OS you are attempting to run it on. Take some responsibility for your own decisions.

Sorry, but I have to agree with the original poster.  10.02 was working just fine on my Tiger 10.4.11 and burning lovely BDs quite nicely (except for chapter markers).  So I too ASSUMED that a 'software
update is available' means it would be compatible with my OS.  There are a lot of us Tiger users out here and this type of major software change without warning was a major screwup again by Roxio!

[bohalloran]

Sorry, but I have to agree with the original poster.  10.02 was working just fine on my Tiger 10.4.11 and burning lovely BDs quite nicely (except for chapter markers).  So I too ASSUMED that a 'software
update is available' means it would be compatible with my OS.  There are a lot of us Tiger users out here and this type of major software change without warning was a major screwup again by Roxio!

Keep in mind that the operative term is "supported".  An app may or may not work on a given OS, but that doesn't mean that it is supported by the s/w company, in this case Roxio.

How many times do we find that an Apple app, say iLife seems to "work" with a given OS, but Apple does not support it.  The same holds true with a given computer with ram, graphics card, processor, etc and an OS.

The requirements may call for an intel mac and OS 10.5.8 but thru some quirk work on something else.

Its' like swimming w/o a lifeguard on duty.

You do so at your own risk and on borrowed time.

I like my PPC macs, but the latest version of Popcorn calls for an intel mac with either 10.5.8 and snow leopard.

My guess is that the next version of Toast may well do the same.  If so then all us PPC users will not be using the latest and greatest version of Toast.

[super-midi]

Yeah, i got butt rapped too.  I had toast 10 working fine  10.0.1 then I got the bright idea to upgrade to 10.0.8, now it says it is not compatible with Mac OS 10.4.11.  WTF.  You think they would say... upgrading to this version requires op sys 10.5.x    ...   SO HOW DO I GO BACK?   anyone, please help.  thanks, mark

mac mini,


FIXXED...
I found my old update file Toast_10_Titanium_1001.dmg file.  

I double clicked that and overwrote my Toast upgrade .8 files and I'm fully back up and running.

I still would like to know if there is anyway of getting an upgrade file v2 - 7 that does not rquire me to upgrade my op system.  Anyone know which one to get and where to get it?  

thanks,
Mark

Edited by super-midi, 30 November 2010 - 01:42 PM.

[mjr2k]

ANALOGCORNER, on 30 October 2009 - 12:31 PM, said:

I get a message telling me a new version of Toast 10 was available so I go to the website and log-in. There is nothing there saying it's not compatible with Mac 10.4.11 or any kind of system requirement notification at all. So I download it, dump the previous version and try to use it. Then I get a message telling me the update is not compatible with my OS. NOW YOU TELL ME?????? THIS IS IDIOCY OF THE HIGHEST ORDER. Customer support says I have to go back and re-install the original program. Fine, but how about an apology too for doing such a dumb thing and not warning customers that the upgrade is not Tiger compatible. This is totally irresponsible and wastes way too much of my time.

Every software released in modern day retail and online specifically give the system requirements (minimum and maximum) that tell you what you need to know before you buy the program.  As the user, you are responsible for comparing that chart to your current system; the developers actually get paid to put that information down for people like you who would get confused.  Also, if you buy software in a store, there are usually some helpful people that can help in your decision.

I am holding a grudge over Roxio for something, but in this case, sir, you are wrong.