1 reply to this topic

[BYF]

I've had Sonic-Digital Media Ver 7 installed on my computer for awhile now, I recently upgraded to Norton Internet Security 2010, now Sonic Digital Media Easy Labeler does not work, I am getting an error, Express Labeler has encountered a problem and needs to close.  We are sorry for the inconvenience.  And data code Exception EAccessViolation in module dwwin.dll at 000EB192.  Access violation at address 0061B192 in module 'dwwin.dll'. Read of address 0000003C.  I worked with Symantec tech support for several hours, we uninstalled Norton Internet Security 2010, reloaded and still had the same problem, we try to uninstall Norton Internet Security 2010 once again and had the same problem.  I was told to contact Sonic as this was an issue with Sonic and not  Norton Internet Security 2010.  The rest of of Sonic Digital Media Ver 7 works fine.  Has anyone had this problem too?  How do we let Sonic know about this?  Is there a patch for this?  Thanks.  V/R BYF.

[ogdens]

I've had Sonic-Digital Media Ver 7 installed on my computer for awhile now, I recently upgraded to Norton Internet Security 2010, now Sonic Digital Media Easy Labeler does not work, I am getting an error, Express Labeler has encountered a problem and needs to close.  We are sorry for the inconvenience.  And data code Exception EAccessViolation in module dwwin.dll at 000EB192.  Access violation at address 0061B192 in module 'dwwin.dll'. Read of address 0000003C.  I worked with Symantec tech support for several hours, we uninstalled Norton Internet Security 2010, reloaded and still had the same problem, we try to uninstall Norton Internet Security 2010 once again and had the same problem.  I was told to contact Sonic as this was an issue with Sonic and not  Norton Internet Security 2010.  The rest of of Sonic Digital Media Ver 7 works fine.  Has anyone had this problem too?  How do we let Sonic know about this?  Is there a patch for this?  Thanks.  V/R BYF.

This is a long shot, but see if this helps   http://forums.support.roxio.com/index.php?showtopic=18750   .

This is a OEM version and there is no patch.