6 replies to this topic

[Stemolandmar]

I just installed 2010 pro onto a laptop with Vista Business, 2 GB RAM, 2.4 GHz, Intel duo-core, and I installed the 2010 service pack 1 add on but every time I click on the Copy and Convert icon it will not load.  I get a circular motion icon showing that it's trying but then it just stops.  Also, when clicking on the Create DVDs icon or the Edit Video-Advanced icons I get the error message "No Permissions to launch application".  This is not what I had in mind when I purchased this software.  All other features of this software appear to be working fine (Burn Data Disc, Burn Disc Image, Copy Disc, Burn Audio CDs).  Thoughts?

[Jim_Hardin]

It didn’t install right…

Let’s try the easy way first:

Uninstall it.

Create a new account with full administrator privileges.

Install it using that account and see what happens.

[Stemolandmar]

It didn’t install right…

Let’s try the easy way first:

Uninstall it.

Create a new account with full administrator privileges.

Install it using that account and see what happens.

Thanks Jim.  I uninstalled the program and reinstalled it and I am having the same problem.  Maybe I'm missing something here.  When you say to create a new account with full administrator privileges, what exactly are you referring to?  When I install this it just takes me through from the beginning but I see no place where I am actually creating an account or anything to do with administrator privileges.  Either I am making the easy way hard or we need to try something else.

[Jim_Hardin]

I mean what I wrote. With Vista, create a new account with full admin privileges.

Then install using that account.

With Vista, sometimes it gets a little mixed up about permissions. Look in Help - New Account.

[Stemolandmar]

I mean what I wrote. With Vista, create a new account with full admin privileges.

Then install using that account.

With Vista, sometimes it gets a little mixed up about permissions. Look in Help - New Account.

Thanks Jim.  I'll give it a try.

[Stemolandmar]

Ok, I tried your suggestion and I uninstalled Roxio and it's components and then created a new admin account in Windows Vista and then tried reinstalling Roxio using that account.  I'm having the same problem.  All of the components work fine except the three I mentioned.  I sure hope that there's another way around this.  Any ideas?

[Jim_Hardin]

Ok, I tried your suggestion and I uninstalled Roxio and it's components and then created a new admin account in Windows Vista and then tried reinstalling Roxio using that account.  I'm having the same problem.  All of the components work fine except the three I mentioned.  I sure hope that there's another way around this.  Any ideas?

No I do not! Time to call tech support… (no charge for install problems)