Not sure what you mean about ‘went to site’ and the startup & services message???
I am guessing you are referring to a KB article here...
In any case, Runtime errors mean the program is not installed properly.
Try the Clean Install –
VistaI took out 2010 and did a clean reinstall and updated with SP1. 11/01/09
I started Roxio Creator 2010 , get error 1402 could not open key.
I select Video/Movies
I select DVD's
This brings up Roxio My DVD
I select project type (DVD)
This brings up Roxio MyDVD-UntitledDVD
I enter title
Click on add new movie
I get"Microsoft Visual C++Runtime Library, Runtime error
Message: Program:...rogramFiles(x86)\Roxio2010\Video UI12\VideoWave12.exe. (This is where my program ends)
I started it again just to make sure my steps were correct and ended up with same problem.
I have a DELL Inspiron, Model i546S, it came with Microsoft Windows Vista Home Premium, it now has Windows 7 Home premium. X64 Bit system.
When I use AVSVideoEditor4.2 and do the same process, there is no problems. Thanks