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Creator 2010 Does Not Run

Started by bill52pa , Nov 02 2009 02:38 AM

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#1 bill52pa

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Posted 02 November 2009 - 02:38 AM

In response to JoeBond. I have same problem but with Creator 2010 pro. I am running Windows 7 32 bit having just upgraded from Vista. Everything works a dream except for Creator 2010.
I previously had Creator 2009 installed on Vista. I uninstalled it then installed Creator 2010. When I try to rum for first time I get a screen come up with just three blank fields. I then did a clean install using the guide on the Roxio support site following to the letter. Have also applied service pack 1 for Creator 2010. Have done this three times now and still will not run even though they claim it is Windows 7 ready. Thoroughly disappointed that they have not even had the courtesy to reply to my support requests over past week. What disgusting support! (or lack of it I should say) angry.gif

#2 sknis

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Posted 02 November 2009 - 04:29 AM

Check your spam e-mail folder for responses.  Have you looked on-line for responses.  Have you tried live chat.  Have you tried calling Roxio tech service.  In the past, Roxio would provide at least 1 months  of free support for the latest version installation problems.  Call them.  You will not be charged unless there is one and you agree to it.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 bill52pa

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Posted 02 November 2009 - 06:02 AM

QUOTE (sknis @ Nov 2 2009, 05:29 AM) <{POST_SNAPBACK}>
Check your spam e-mail folder for responses.  Have you looked on-line for responses.  Have you tried live chat.  Have you tried calling Roxio tech service.  In the past, Roxio would provide at least 1 months  of free support for the latest version installation problems.  Call them.  You will not be charged unless there is one and you agree to it.


yes, checked spam, nothing in there. I am in the UK. You cannot phone them for free. It costs a ridiculous amount of money to phone them. What a rip-off, they get you to buy their product, it doesn't work and you have to pay them more for support!! What a way to run a business. I cannot see any where to access "live chat" which you mention. Thanks!

#4 cdanteek

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Posted 02 November 2009 - 07:01 AM

http://www.roxio.com/enu/support/c2010/contact.html

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed    
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)    
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#5 ggrussell

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Posted 02 November 2009 - 06:11 PM

QUOTE (bill52pa @ Nov 2 2009, 09:02 AM) <{POST_SNAPBACK}>
it doesn't work
Works fine for me in Windows 7 Home Premium 32 bit.  You can contact support as pointed out.  If you want help from us, we'll need a bit more than 'it doesn't work'.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.

Gary Russell
TNUSA

#6 Brendon

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Posted 03 November 2009 - 12:27 AM

Bill,

Is this the screen you're getting that you mentioned in your first post? [It's a partly rendered registration form]  
If it is, what version of Internet Exploder do you have on your system?

c2_1_ins.jpg
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]
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