6 replies to this topic

[Tucker]

I am having trouble with installing Creator 2010 Special Edition on a Windows 7 64 bit Professional system.  The install rolls back during the install of Creator 2009 Special Edition (the third step). .Net 3.5 SP1 and DirectX install phases have completed.

I am doing this on a clean install with Norton 360 AV disabled and all startup and non-MS services disabled. I have none of the Uninstall keys noted in this forum in my registry WOW node. I do not have the dsetup.dll module in the System32 folder.

I am installing from a single DVD and have been able to use it to successfully install on a Win 7 x86 test system as well as a Win 7 x64 test system. There just seems to be a conflict on the system that I really need to use C2010 on. The Win 7 x64 test system is on a partition on the same machine I am trying to install on, so my hardware seems to meet the min requirements.  

Any help would be appreciated. I 'm sure the install logs hold the answer, but I can't make much sense out of them.

Thanks.

[Big_Dave]

Try this article:

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

[Tucker]

Try this article:

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

Thanks Big_Dave,

You know, Win7 comes with .NET 3.5 SP1 pre installed. I could try disabling the feature, but I'm still curious as to why C2010 installed ok on my Win 7 test system, also with .NET 3.5 SP1 pre-installed, but not on a similar Win 7 "production" system, both x64, Professional.

[Big_Dave]

Tucker,

At one point, MS had made a change to .net framework 3.5 which caused issues for Roxio. Hence, Roxio began including it with the product, much like including Directx.

[Tucker]

With the help of the Sonic folks, it was determined from the install logs that the install was failing because it could not unpack one of the .cab files. Using a different DVD drive on a different computer to copy the install files to a flash drive, and finally installing from that flash drive got around the problem.

So the problem seems to be that the media/DVD drive combination on my system are on the ragged edge of working together consistently.

Thanks for the help Sonic!

[firenhancer]

Thanks for the update. Apparently, it seems a part of install step for users with DVD media experiencing installation problems, should try copying the installation content of the DVD on hard drive and attempt an install.

[Big_Dave]

That's a good explanation of what might possibly be the problem.  I used a download off my second HD for the installation and it worked without a hitch.  Of course I did burn the images to DVD for safe keeping.