Jump to content

Roxio Community

Shouldn't I Get a Free Upgrade to Version 4?


  • Please log in to reply
2 replies to this topic

#1 TivoRoxioUser

TivoRoxioUser

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 02 November 2009 - 05:06 PM

I bought Popcorn 3 just a day or two before version 4 was released. I received a software update dialogue when launching the application, and was a bit miffed when they wanted $30 for the privilege, more than half of what I paid for the original application just a short while ago. I tried to email support, and was directed to a website that didn't get me very far. I tried to call, and was bounced around to equally useless electronic messages. I was interested in some additional Roxio products, but am having second thoughts now after this initial experience with customer service. Even if my claim is not considered a legitimate one, it'd be nice to be able to contact someone to discuss the issue and at least ask for some type of concession.

Thanks for any advice.

sundevil67

#2 firenhancer

firenhancer

    Digital Master

  • Members
  • PipPipPipPipPip
  • 1,612 posts
  • Gender:Male

Posted 02 November 2009 - 06:09 PM

There aren't free lunches. However, if the product was purchaed directly from Roxio, they have a 30 refund policy. If you are within the refund timeframe and was a download purchase, you can initiate a refund by going to www.findmyorder.com/roxio

#3 tsantee

tsantee

    Digital Guru

  • Members
  • PipPipPipPipPipPip
  • 13,225 posts
  • Gender:Male
  • Location:Eugene, Oregon

Posted 04 November 2009 - 10:07 AM

If you didn't buy from Roxio as a download then take this up with Roxio's customer service.
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users