Posted 02 November 2009 - 05:06 PM
I bought Popcorn 3 just a day or two before version 4 was released. I received a software update dialogue when launching the application, and was a bit miffed when they wanted $30 for the privilege, more than half of what I paid for the original application just a short while ago. I tried to email support, and was directed to a website that didn't get me very far. I tried to call, and was bounced around to equally useless electronic messages. I was interested in some additional Roxio products, but am having second thoughts now after this initial experience with customer service. Even if my claim is not considered a legitimate one, it'd be nice to be able to contact someone to discuss the issue and at least ask for some type of concession.
Thanks for any advice.