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Media Manager not finding many videos/photos


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#1 jojoand

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Posted 04 November 2009 - 05:34 PM

I have just installed Roxio 2009 and it has supposedly cataloged my media files.  I indicated correctly where to find them.  However, it has only found a fraction of the video files in the folder and is giving me the message that it has found XXXX number and there are no files to process, indicating it has finished processing all the files.  Why isn't it finding all the files and what can I do do enable it to get the others?

Thank you.

#2 sknis

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Posted 14 November 2009 - 02:49 PM

QUOTE (jojoand @ Nov 4 2009, 07:34 PM) <{POST_SNAPBACK}>
I have just installed Roxio 2009 and it has supposedly cataloged my media files.  I indicated correctly where to find them.  However, it has only found a fraction of the video files in the folder and is giving me the message that it has found XXXX number and there are no files to process, indicating it has finished processing all the files.  Why isn't it finding all the files and what can I do do enable it to get the others?

Thank you.


What kinds of files are missing?  Perhaps the program will only find the files that are compatible with the program.
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#3 jojoand

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Posted 14 November 2009 - 04:38 PM

QUOTE (sknis @ Nov 14 2009, 04:49 PM) <{POST_SNAPBACK}>
What kinds of files are missing?  Perhaps the program will only find the files that are compatible with the program.


I turns out the problem had to do with permissions on the folders of my pictures and videos.  Something had changed the normal permissions and I had to jump through a few hoops to get them back the way they are supposed to be.  Once I did that, Roxio Media Manager found the files and displayed them correctly.  It is strange the way the program works, because the "folder" tab correctly displayed the files, even though the permissions were not as expected, but the Media tab did not, even when I added them manually.  And until I changed the permissions, it did not find the files automatically and include them in the media tab.  (I had the permission problem due to sharing the folders between a Windows Vista and Windows 7 dual boot OS.  For some reaso the two OS's don't share partitions and folders too well when you are dual booting.




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