16 replies to this topic

[mwilding07]

I am having the same problem.   I get the following details:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VideoConvert12.exe
  Application Version: 12.2.1.99
  Application Timestamp: 4a6a1339
  Fault Module Name: StackHash_cfde
  Fault Module Version: 6.0.6002.18005
  Fault Module Timestamp: 49e03824
  Exception Code: c0000374
  Exception Offset: 000ab0bf
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional Information 1: cfde
  Additional Information 2: 6c27d38de599db439e5b7eece1954f8c
  Additional Information 3: ae1c
  Additional Information 4: eec7f7a2f1431702cf23199a86c40145

[myguggi]

I am having the same problem.   I get the following details:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VideoConvert12.exe
  Application Version: 12.2.1.99
  Application Timestamp: 4a6a1339
  Fault Module Name: StackHash_cfde
  Fault Module Version: 6.0.6002.18005
  Fault Module Timestamp: 49e03824
  Exception Code: c0000374
  Exception Offset: 000ab0bf
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional Information 1: cfde
  Additional Information 2: 6c27d38de599db439e5b7eece1954f8c
  Additional Information 3: ae1c
  Additional Information 4: eec7f7a2f1431702cf23199a86c40145

You are having what problem??????

[mwilding07]

This was taken out of another thread, so it lost context.

I get this crash everytime I attempt to convert video from a DVD to any type of video file.

I can use the video converter to convert WMV to MPEG-2, but not DVD to WMV.  I get this APPCRASH.

[Jim_Hardin]

Will it work using VideoWave? (Edit-Advanced)

[mwilding07]

The answer is yes.   I can use Videowave to convert to both MPEG-2 and MPEG-4.   That's a useful workaround.

Any other test you want me to run on the converter program (can do after work today)?

[Jim_Hardin]

The answer is yes.   I can use Videowave to convert to both MPEG-2 and MPEG-4.   That's a useful workaround.

Any other test you want me to run on the converter program (can do after work today)?

I wanted to make sure it was not the File you were trying to convert in VCC…

If that file works OK in VW we would assume that something is wrong in VCC… I like to make sure before the next steps!

First step is to try the Repair from Add/Remove Programs.

If that fails to improve things, then the full Clean Install would be in order:

Vista/Win7
XP

Let us know, I would like to pursue this to a happy ending

[mwilding07]

I followed the instructions provided and a couple of hours later, I still have the same problem, although the APPCRASH looks slightly different.

This occurs after caching the movie from DVD and just as the video conversion starts.

Has anyone looked at this trace information?


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VideoConvert12.exe
  Application Version: 12.2.2.8
  Application Timestamp: 4abc8687
  Fault Module Name: VideoCompositing.ax
  Fault Module Version: 12.2.1.82
  Fault Module Timestamp: 4a69f125
  Exception Code: c00000fd
  Exception Offset: 0004201d
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional Information 1: fd00
  Additional Information 2: ea6f5fe8924aaa756324d57f87834160
  Additional Information 3: fd00
  Additional Information 4: ea6f5fe8924aaa756324d57f87834160




I should add that I couldn't get the repair function to work (could not find burnmgr.msi), so I followed the clean install instructions for Vista.

[cdanteek]

I followed the instructions provided and a couple of hours later, I still have the same problem, although the APPCRASH looks slightly different.

This occurs after caching the movie from DVD and just as the video conversion starts. Has anyone looked at this trace information?


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VideoConvert12.exe
  Application Version: 12.2.2.8
  Application Timestamp: 4abc8687
  Fault Module Name: VideoCompositing.ax
  Fault Module Version: 12.2.1.82
  Fault Module Timestamp: 4a69f125
  Exception Code: c00000fd
  Exception Offset: 0004201d
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Additional Information 1: fd00
  Additional Information 2: ea6f5fe8924aaa756324d57f87834160
  Additional Information 3: fd00
  Additional Information 4: ea6f5fe8924aaa756324d57f87834160




I should add that I couldn't get the repair function to work (could not find burnmgr.msi), so I followed the clean install instructions for Vista.

Copy the DVD to a folder on your hard drive. Now try it and tell us if it works..

cd

[mwilding07]

Copy the DVD to a folder on your hard drive. Now try it and tell us if it works..

cd

It still doesn't work after copying to a hard drive first.

So I tried using a couple of different DVDs and they DID work.   (One hung at 100% complete, but the file was on the disc, and the other DVD worked flawlessly.

So it seems that this is an encoding problem with this specific video.  

At this point it looks like this will work for me in many cases and I can use the Videowave workaround for the ones where it doesn't.  

I'll ask again - did anyone look at the APPCRASH info?   Seems like that would point to the faulty code path....

[grandpabruce]

It still doesn't work after copying to a hard drive first.

So I tried using a couple of different DVDs and they DID work.   (One hung at 100% complete, but the file was on the disc, and the other DVD worked flawlessly.

So it seems that this is an encoding problem with this specific video.  

At this point it looks like this will work for me in many cases and I can use the Videowave workaround for the ones where it doesn't.  

I'll ask again - did anyone look at the APPCRASH info?   Seems like that would point to the faulty code path....

You're posting to user forums, not Roxio Tech Support, so it is hit and miss, whether or not a normal user can find anything that points to a faulty code path.

[mwilding07]

You're posting to user forums, not Roxio Tech Support, so it is hit and miss, whether or not a normal user can find anything that points to a faulty code path.

Oh, I thought the digital gurus were with Roxio... Sorry about that.  

Looks like I have a bug to report to them.   Is there another way to do that?

[Big_Dave]

Go to the Support Home page, Contact Support, login and then open a ticket.

Edited by Big_Dave, 07 November 2009 - 09:23 AM.

[cdanteek]

Oh, I thought the digital gurus were with Roxio... Sorry about that.  

Looks like I have a bug to report to them.   Is there another way to do that?

So I tried using a couple of different DVDs and they DID work. (One hung at 100% complete, but the file was on the disc, and the other DVD worked flawlessly.

So it seems that this is an encoding problem with this specific video.

You haven't given much information yet.

Your running Vista SP what?

Roxio Creator 2010 any SP1 applied?

If it was a bug someone should be able to reproduce it..

cd

[mwilding07]

You haven't given much information yet.

Your running Vista SP what?

Roxio Creator 2010 any SP1 applied?

If it was a bug someone should be able to reproduce it..

cd

Vista (64) Home Premium with SP2 with all the latest patches

Roxio Creator 2010 with SP1 applied


Intel Quad CPI Q6700 - 2.66Ghz
4.00 GB RAM

Like I said in prior posts, this is only occurring with one of the three videos I tried to convert from the DVD source.  

[cdanteek]

Vista (64) Home Premium with SP2 with all the latest patches

Roxio Creator 2010 with SP1 applied


Intel Quad CPI Q6700 - 2.66Ghz
4.00 GB RAM

Like I said in prior posts, this is only occurring with one of the three videos I tried to convert from the DVD source.

Wouldn't you think that the file is the problem then not a bug?

What, where, and how was this file made, that won't convert??

cd

[mwilding07]

Wouldn't you think that the file is the problem then not a bug?

What, where, and how was this file made, that won't convert??

cd

The file will convert using videowave (this was determined early in the thread).  So there is a workaround...  

The video is from a CD/DVD set - James McMurtry - Live In Europe.   I was trying to move the DVD video to my computer and then to a portable device.

[Big_Dave]

Copying commerical DVDs is illegal.