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Apps not loading, .dll's not found Contnet Merger, RoxWatchTray, RoxMMTrayApp DOA

#1 User is offline   bossanova 

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Posted 05 November 2009 - 02:08 PM

New download of 2010 Creator Pro with SP-1. Windows Vista with SP-1. Took forever to get Roxio to load, now at computer startup I get the following errors.

First: RoxWatchTray12.exe - Unable to locate component

Then: RoxMMTrayApp module - Has stopped working

Then: ContentMerger12.exe failed to start, CPSCommonTools12.dll not found

After installing Creator SP-1 I got the same plus:

ContentMerger12.exe - Unable to locate component. This app failed to start because roxippEMC12.dll was not found.

I have disabled all virus and firewall applications, stopped all running components except for Windows Installer.

I've spent one and a half days trying to get this thing working. Creator will start and run, but there are clearly components not loading/working and files not found.

I've loaded all three downladedfiles at least fifteen times, restarted my system twice that many times.

Also, I've installed from the self extracting downloaded files and extracted them to a folder and run from there, same results. I started with file HS19A010R14, then HW00H011C04, Disk 2 then the Contents file.

So, any thoughts? Thanks

This post has been edited by bossanova: 05 November 2009 - 02:28 PM

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#2 User is offline   Jim_Hardin 

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Posted 05 November 2009 - 03:35 PM

Clean Install - Vista

The trick to Clean Install is to print it out so it is by your side and follow it step by step using the More or Less method. (Don't do More than it says and don't do Less!)

Also make sure you have full administrative privileges for your account.
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#3 User is offline   cdanteek 

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Posted 06 November 2009 - 07:52 AM

Make sure User Account Control (UAC) is off before a clean uninstall - reinstall...

cd
cd
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Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#4 User is offline   Bkilp 

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Posted 20 February 2010 - 11:50 AM

QUOTE (bossanova @ Nov 5 2009, 03:08 PM) <{POST_SNAPBACK}>
New download of 2010 Creator Pro with SP-1. Windows Vista with SP-1. Took forever to get Roxio to load, now at computer startup I get the following errors.

First: RoxWatchTray12.exe - Unable to locate component

Then: RoxMMTrayApp module - Has stopped working

Then: ContentMerger12.exe failed to start, CPSCommonTools12.dll not found

After installing Creator SP-1 I got the same plus:

ContentMerger12.exe - Unable to locate component. This app failed to start because roxippEMC12.dll was not found.

I have disabled all virus and firewall applications, stopped all running components except for Windows Installer.

I've spent one and a half days trying to get this thing working. Creator will start and run, but there are clearly components not loading/working and files not found.

I've loaded all three downladedfiles at least fifteen times, restarted my system twice that many times.

Also, I've installed from the self extracting downloaded files and extracted them to a folder and run from there, same results. I started with file HS19A010R14, then HW00H011C04, Disk 2 then the Contents file.

So, any thoughts? Thanks

I get the same error and isues and I am running XP. It has nothing to do with security or admin rights as all 30 software packages that I have installed have no issues.
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#5 User is offline   Jim_Hardin 

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Posted 20 February 2010 - 12:35 PM

QUOTE (Bkilp @ Feb 20 2010, 02:50 PM) <{POST_SNAPBACK}>
I get the same error and isues and I am running XP. It has nothing to do with security or admin rights as all 30 software packages that I have installed have no issues.

This post is over 3 months old… Answers must have gotten the OP up and running since he never came back.

Probably make more sense to try them rather than dismiss them because you think you know better...

The Prep Steps are Here.

And the XP Clean Install - XP
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