[tenordrummer]

I followed all the clean install instructions, uninstalled my Norton (can't reinstall as it came with the computer). I still get the error message "Setup has determined that your configuration does not support any of the included products."

I'm running Windows 7 64 bit upgrade on an HP desktop. I installed the program on my HP laptop that has the same configuration & it went in just fine, so I don't know what the problem is with my desktop. Any suggestions?

[Sonic Boom]

What did you upgrade from. How did you upgrade?
What options did you choose when you did the upgrade?

[tenordrummer]

What did you upgrade from. How did you upgrade?
What options did you choose when you did the upgrade?

Upgraded from Vista Home Premium to Win 7 Home Premium. Did an in-place upgrade on both machines. Had no problems with either. Both machines are under 6 months old & the desktop is the newest, having bought it in May.

I had Roxio Creator 9 on both machines, which I uninstalled & tried to install Creator 2010 on desktop first. It hung up first time so I tried to reinstall, I then got the error message. I took the disc to the laptop & installed it perfectly with no glitches. Didn't even have to turn off the AV.

[fallnout]

Upgraded from Vista Home Premium to Win 7 Home Premium. Did an in-place upgrade on both machines. Had no problems with either. Both machines are under 6 months old & the desktop is the newest, having bought it in May.

I had Roxio Creator 9 on both machines, which I uninstalled & tried to install Creator 2010 on desktop first. It hung up first time so I tried to reinstall, I then got the error message. I took the disc to the laptop & installed it perfectly with no glitches. Didn't even have to turn off the AV.

On the HP Desktop, did you have OEM ROXIO CREATOR BASIC V9?
Cheers

This post has been edited by fallnout: 06 November 2009 - 09:45 AM

[Sonic Boom]

Interesting. Two different machines and one worked. It might not be Win7 that is causing this as it seemed to start to install the first time. Let me check if there are other conditions we have set.

This post has been edited by Sonic Boom: 06 November 2009 - 10:34 AM

[Sonic Boom]

Those that get this error. Please contact support. Until we can pinpoint the cause they can provide you with a file to bypass this error.

[Sonic Boom]

What did you upgrade from. How did you upgrade?
What options did you choose when you did the upgrade?

Need more info
1. Os upgraded from? What Service Packs installed? Was it 64-bit or 32-bit. What version?
2. Upgraded through windows or from boot up
3. Clean installation. If so did you format the drive or overinstall
4. Version of Windows 7 upgraded to
5. Any special hard drive configuration or software installed on machine

[tenordrummer]

Need more info
1. Os upgraded from? What Service Packs installed? Was it 64-bit or 32-bit. What version?
2. Upgraded through windows or from boot up
3. Clean installation. If so did you format the drive or overinstall
4. Version of Windows 7 upgraded to
5. Any special hard drive configuration or software installed on machine

Upgraded from Vista Home Premium to Win 7 Home Premium both 64 bit. Did an in-place upgrade (not reformat). Nothing else special done to hard drive. Uninstalled Norton Security, disabled all running processes through msconfig & still got message. Contacted support & am waiting for reply.

I installed on my laptop running same programs without uninstalling security or disabling anything & it went right in, no problems.

[Gios]

I am having the same issue I tried to run the setup file and I get the same message. I am not sure how to get it fix so that it can install from my computer. I upgraded from Vista 64 bit Ultimate to Windows 7 64 bit Ultimate. I tried installing Roxio Creator 2010 today and it did not work. Please help. Eventhough I did an upgrade I upgraded from boot up which created a new install. I have no special hard drive or software configuration

I have a Intel® Core™2 Quad CPU Q9650 @3.00 GHz 3.00 GHz
8.0 GB of Memory
64 Bit Operating system
eVGA GeForce GTX 295, (1.75 GB) PCI Express Video Card
Windows 7

Latest Video Card Drivers.

Thanks for the help

[grandpabruce]

I am having the same issue I tried to run the setup file and I get the same message. I am not sure how to get it fix so that it can install from my computer. I upgraded from Vista 64 bit Ultimate to Windows 7 64 bit Ultimate. I tried installing Roxio Creator 2010 today and it did not work. Please help. Eventhough I did an upgrade I upgraded from boot up which created a new install. I have no special hard drive or software configuration

I have a Intel® Core™2 Quad CPU Q9650 @3.00 GHz 3.00 GHz
8.0 GB of Memory
64 Bit Operating system
eVGA GeForce GTX 295, (1.75 GB) PCI Express Video Card
Windows 7

Latest Video Card Drivers.

Thanks for the help

See Post #6 of this thread.

[Sonic Boom]

I am having the same issue I tried to run the setup file and I get the same message. I am not sure how to get it fix so that it can install from my computer. I upgraded from Vista 64 bit Ultimate to Windows 7 64 bit Ultimate. I tried installing Roxio Creator 2010 today and it did not work. Please help. Eventhough I did an upgrade I upgraded from boot up which created a new install. I have no special hard drive or software configuration

I have a Intel® Core™2 Quad CPU Q9650 @3.00 GHz 3.00 GHz
8.0 GB of Memory
64 Bit Operating system
eVGA GeForce GTX 295, (1.75 GB) PCI Express Video Card
Windows 7

Latest Video Card Drivers.

Thanks for the help

Sent you PM.

[bobbymacd]

Apprentice --

I am having the same problem. I upgraded a Vista 64 bit Home Premium computer to Win 7 Home Premium. The machine had Roxio Creator 2009 Pro installed on it with the Vista operating system and it worked fine. (Unfortunately, during the upgrade process to Win 7, neither Roxio or Microsoft informed me that Roxio Creator 2009 is NOT compatible with Win 7.) At any rate, I decided to upgrade to Roxio Creator Pro 2010. Here are the details of my ongoing 4 week saga to try to install it:

1. I uninstalled Roxio Creator 2009 and tried to install Roxio Creator Pro 2010 -- I received the "setup has determined that..." error message.
2. I followed the clean unstall instructions to the letter, unstalled Norton 360, and tried it again -- same mesage.
3. I downloaded the file from Roxio tech support that is referenced in this forum -- the one that purports to fix this problem. I repeated the steps in #2, and tried it again, receiving a message that the install was successful. However, Roxio Central never installed and when I click on ANY of the individual applications, I receive a message saying "The certificate file is missing or corrupt. Please reinstall it."
4. I repeated steps #2 and #3 again, and got the same message.
5. I repeated steps #2 and #3 again, this time downloading and installing SP1, and got the same message

So I have a couple of questions:
1. What do I do now?
2. Is it normal Roxio practice to advise customers to EDIT THE REGISTRY to actally uninstall the program? Seems odd to me that you would actually advise this. Why don't you put together an EXE file that scrubs the system and performs a clean uninstall? That's easy to do...
3. Your phone support has been worse than useless, though I updated by trouble ticket to them anyway. Is there any hope with telephone support?
3. I'm ready to return this piece of S**T software to the retailer but it's been opened, it's beyond their return period, and they won't take it back. If you can't fix this, how do I get my money back???

Signed,
Frustrated in Massachusetts

[Big_Dave]

Follow the clean installation procedures but don't install Creator 2010. Then try the following:

Create a new user account with administration authority and turn off UAC.
Log off and then onto the new user account.
Try the Creator 2010 installation.
If successful, then apply sp1 for Creator 2010.

[jsanseverino]

Im having the same problem. I have Creator 2009 - upgraded from vista to windows 7 - just purchased creator 2010 and I cant install it - I received the same error - What now??? Please Help!

I tried to do a complete uninstall of 2009 - not sure if I did a great job or not....

Now I am trying to loan 2010 and I get shot down after i select the language.... EESH!

[grandpabruce]

Im having the same problem. I have Creator 2009 - upgraded from vista to windows 7 - just purchased creator 2010 and I cant install it - I received the same error - What now??? Please Help!

I tried to do a complete uninstall of 2009 - not sure if I did a great job or not....

Now I am trying to loan 2010 and I get shot down after i select the language.... EESH!

Me too, me too? Read the entire thread, again. Then re-read Post #6, and do what he said!

[Brendon]

Now I am trying to loan 2010 and I get shot down after i select the language.... EESH!

That's probably the software in there which detects that you're trying to breach the licence of the guy you borrowed it from.