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"Roxio has stopped working" during Audio burn launch


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#1 dalilama

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Posted 06 November 2009 - 02:47 PM

I just installed Creator 2010 on my custom built machine (i7 920, Win 7, 6G DDR3).  I have 2 SATA DVD burners...a Samsung SH-S223B and a LITEon ihas 424-08.  When I try to copy an audio CD from one burner to the other, I chose "Burn Audio CDs" from the menu.  It starts to load then stops and says "Roxio has stopped working" and closes the program.  The same thing happens when I try to make MP3 cds.  Everything else works perfectly!  I tested both DVD burners to make sure they were both working properly (updated drivers, firmware, etc).  I've uninstalled the DVD burners and let Win 7 recognize them again.  Could this be a Win 7 issue?  It appears to recognize everything fine.  I think the problem is with the software.  Any ideas how to fix this?  Has anyone else experienced this?  Roxio support was not helpful at all.

#2 Jim_Hardin

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Posted 07 November 2009 - 05:02 AM

Well it sure looks that way…

Try, Add/Remove Programs — Repair.

IF that doesn’t work — Vista/Win7

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#3 dalilama

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Posted 07 November 2009 - 08:02 AM

QUOTE (Jim_Hardin @ Nov 7 2009, 05:02 AM) <{POST_SNAPBACK}>
Well it sure looks that way…

Try, Add/Remove Programs — Repair.

IF that doesn’t work — Vista/Win7


Another bizarre thing is that I installed the same Creator 2010 on my brand new HP laptop with Win 7 and it works perfectly!  No hiccups on any feature of the software.  That led me to think it could a hardware issue.  I know the LiteOn IHAS 424 is the newest model DVD burner from this mfger.  I may just swap out the DVD drive and return it instead of messing with the Registry and additional repair/uninstalls/reinstalls.  Does this sound like like a reasonable plan?  Thanks in advance for your help!

#4 suemccartin

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Posted 04 January 2010 - 09:54 AM

You want a gues......some sort of registry mess.  Don't know if there are any registry cleaners for win 7 yet but this could be anything from a overwritten system file that is not compatible to an update to a conflict with something else you've got on the machine.  I've found that even with the newer OS you simply have to strip it down and reinstall every second to third year or you start getting headaches just like this one.

#5 gi7omy

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Posted 04 January 2010 - 11:02 AM

If the W7 was an 'update' over a previous OS, you may have carried problems over from that. It's been known to happen on a lot of occasions
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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#6 Jim_Hardin

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Posted 04 January 2010 - 01:56 PM

QUOTE (suemccartin @ Jan 4 2010, 12:54 PM) <{POST_SNAPBACK}>
You want a gues......some sort of registry mess.  Don't know if there are any registry cleaners for win 7 yet but this could be anything from a overwritten system file that is not compatible to an update to a conflict with something else you've got on the machine.  I've found that even with the newer OS you simply have to strip it down and reinstall every second to third year or you start getting headaches just like this one.

You realize you responded to a 2 month old post???
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