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Native audio MIA from .mov file helemt cam native audio missing

#1 User is offline   dead eye dad 

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Posted 06 November 2009 - 04:16 PM

using a Vholdr Contour hd helmet cam which creates clips as .mov files. When opened in video wave the time line for the native audio is there but no audible sound. I can add music to the audio track, just fine but I want to be able to fade the native audio in and out as needed. when moving the "line" in the native audio all the way up to +6 still silent.
Is there an issue with .mov files? or some sort of special import i need to do? the clips play fine in quicktime.

Any help is appreciated.

Thanks

Tim
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#2 User is offline   Syrallas 

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Posted 06 November 2009 - 04:26 PM

QUOTE (dead eye dad @ Nov 6 2009, 07:16 PM) <{POST_SNAPBACK}>
using a Vholdr Contour hd helmet cam which creates clips as .mov files. When opened in video wave the time line for the native audio is there but no audible sound. I can add music to the audio track, just fine but I want to be able to fade the native audio in and out as needed. when moving the "line" in the native audio all the way up to +6 still silent.
Is there an issue with .mov files? or some sort of special import i need to do? the clips play fine in quicktime.

Any help is appreciated.

Thanks

Tim


Have you tried changing the extension of the file to .mp4?

Sometimes audio is recorded in mono and doesn't do well in Videowave. Maybe read here?

This post has been edited by Syrallas: 06 November 2009 - 04:31 PM

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#3 User is online   cdanteek 

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Posted 06 November 2009 - 04:32 PM

Input Formats:

* Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, IFO/VOB, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime, 3GP, MPEG2 Transport Stream, AVC (H.264), AVCHD

QuickTime® player version 7.6 for some functionality.

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2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
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#4 User is offline   ggrussell 

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Posted 06 November 2009 - 09:59 PM

I downloaded their 720p & 1080p samples at their website and both work fine for me. Make sure you have the latest Quicktime installed.

This post has been edited by ggrussell: 06 November 2009 - 10:07 PM

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#5 User is offline   sknis 

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Posted 07 November 2009 - 05:33 AM

If you have 2010 Pro, then you have Bias Sound Soap (if you installed it). Open that, add the mov file and then output the audio to wav. Open Video Wave, add your mov file and then add the captiured wav file to the music track. It should line up exactly.
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#6 User is offline   dead eye dad 

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Posted 09 November 2009 - 07:31 PM

QUOTE (ggrussell @ Nov 6 2009, 09:59 PM) <{POST_SNAPBACK}>
I downloaded their 720p & 1080p samples at their website and both work fine for me. Make sure you have the latest Quicktime installed.


Latest version of quicktime loaded last night, still nothing on the native audio timeline. Should it be showing some sort of oscilliscope type representation of the sound? It's just a "line"
Dumb question, but do you have to load the native audio, or does it "come with" the video when you add video.

Changing it to a .MP4 appears to really degrade the quality of the video. was HD but looks very "pixelated" when changed, basically looks horrible. not a solution..

usually with something like this software wise there is some setting that is off. (AKA pilot error) as obviously it works for others. so hopefully someone knows the answer.

Thanks for the help !

Tim
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#7 User is offline   ggrussell 

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Posted 09 November 2009 - 09:11 PM

I'm not doing anything special. Videowave load the files fine for me. When you change the extension to MP4, do you get sound? Preview is low resolution and has no affect on the final output.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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#8 User is offline   Jim_Hardin 

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Posted 10 November 2009 - 03:33 AM

Here is a Test to keep us on the same page…

Gary: Supply a link for the download you used.

dead eye: Download the same file Gary used and try it.

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#9 User is offline   ggrussell 

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Posted 10 November 2009 - 06:54 AM

I did in my post above. smile.gif When you view the file in the lower right corner, there is a link 'Download version'. I tried several. The base jump is 1080p. Most of the others are 720p.

This post has been edited by ggrussell: 10 November 2009 - 06:57 AM

Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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TNUSA
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#10 User is offline   Jim_Hardin 

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Posted 10 November 2009 - 07:50 AM

QUOTE (ggrussell @ Nov 10 2009, 09:54 AM) <{POST_SNAPBACK}>
I did in my post above. smile.gif When you view the file in the lower right corner, there is a link 'Download version'. I tried several. The base jump is 1080p. Most of the others are 720p.

Well Yes You Did! (I sure missed that huh.gif )

Link

Now if we can get dead eye to do the same…

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#11 User is offline   dead eye dad 

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Posted 10 November 2009 - 09:56 PM

QUOTE (dead eye dad @ Nov 9 2009, 07:31 PM) <{POST_SNAPBACK}>
Latest version of quicktime loaded last night, still nothing on the native audio timeline. Should it be showing some sort of oscilliscope type representation of the sound? It's just a "line"
Dumb question, but do you have to load the native audio, or does it "come with" the video when you add video.

Changing it to a .MP4 appears to really degrade the quality of the video. was HD but looks very "pixelated" when changed, basically looks horrible. not a solution..

usually with something like this software wise there is some setting that is off. (AKA pilot error) as obviously it works for others. so hopefully someone knows the answer.

Thanks for the help !

Tim



OK so just to be super specific, do I need quicktime Pro, or just the latest free version off the web. I did a test with other sources last night my regular video camera makes .avi files and they sound fine.... So Im thinking I need to pop $$ for the quicktime pro...

opinions??

Thanks Again !
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#12 User is offline   ggrussell 

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Posted 11 November 2009 - 06:01 AM

All I have is the free version.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.

Gary Russell
TNUSA
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#13 User is offline   dead eye dad 

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Posted 11 November 2009 - 04:15 PM

QUOTE (ggrussell @ Nov 11 2009, 06:01 AM) <{POST_SNAPBACK}>
All I have is the free version.



OK I feel like I'm running out of options then. probably not a hardware issue as other source files work ok??
any other ideas??
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#14 User is offline   ggrussell 

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Posted 11 November 2009 - 08:29 PM

Try doing a repair for C2010. Maybe something in the registry was corrupt some how. If that fails, the only other suggetsions would be an uninstall / reinstall of C2010.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.

Gary Russell
TNUSA
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#15 User is offline   dead eye dad 

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Posted 12 November 2009 - 11:30 AM

QUOTE (ggrussell @ Nov 11 2009, 08:29 PM) <{POST_SNAPBACK}>
Try doing a repair for C2010. Maybe something in the registry was corrupt some how. If that fails, the only other suggetsions would be an uninstall / reinstall of C2010.


Will Do. Thanks for the help. Just to try it out I bought quicktime pro, and converted to .avi files, seems to work ok. Any advice on which format will retain the best video quality would be appreciated just in case I can't get it to work..

Thanks!
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#16 User is offline   dead eye dad 

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Posted 16 November 2009 - 12:14 PM

QUOTE (ggrussell @ Nov 11 2009, 08:29 PM) <{POST_SNAPBACK}>
Try doing a repair for C2010. Maybe something in the registry was corrupt some how. If that fails, the only other suggetsions would be an uninstall / reinstall of C2010.


I did a complete re-install last night, still not working. At this point I'd have to say I'm just plain frustrated...

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#17 User is offline   afh3 

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Posted 17 November 2009 - 08:58 AM

Sounds a lot like an issue I had a few years ago with Discreet's CleanerXL transcoding package. If you open the problematic file in Quicktime, and then select "Window -> Show Movie Inspector" from the Quicktime menu, what is in the "Format" section of that information panel? If the Format descriptor yields only video-information, then your game may already be over, as this is typically indicative of a clip with no audio-track present. If the Format section indicates an audio-format, like 8-bit unsigned or somesuch, then there may be hope for you.

In my case, the failure was with a .mov audio-format that was somewhat unusual (but would play in QT) and could not be used in CleanerXL (and most other editing/transcoding packages I tried at the time.) The solution for me was to (and I needed QuickTime Pro to do this) export the file with a more customary QT audio-format and then all was well.

Its been too long for me to still recall what the specific offending audio-format was, or for that matter what the proper default format should have been, but the details seem remarkably similar to your current situation anyway.

This post has been edited by afh3: 17 November 2009 - 08:59 AM

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#18 User is offline   Vahmonter 

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Posted 01 December 2009 - 08:53 AM

QUOTE (dead eye dad @ Nov 6 2009, 04:16 PM) <{POST_SNAPBACK}>
using a Vholdr Contour hd helmet cam which creates clips as .mov files. When opened in video wave the time line for the native audio is there but no audible sound. I can add music to the audio track, just fine but I want to be able to fade the native audio in and out as needed. when moving the "line" in the native audio all the way up to +6 still silent.
Is there an issue with .mov files? or some sort of special import i need to do? the clips play fine in quicktime.

Any help is appreciated.

Thanks

Tim


I encountered the same problem and came up with this solution after much trial and error.

Step 1 - open the desired video clip in Quick Time
Step 2 - select Export and "Options" - Keep Video Options Unchanged - Change Audio to AAC Formate and check off "Show Advanced Settings" box
Advanced Settings for Quality set to "Best", Encoding Strategy Set to "Constant Bit Rate" and Target Bit Rate to "Recommended".
Step 3 - give the file a distinctive name and save it in a location where you can later find it to place in Video Wave (or whatever function desired).

Hope this helps.

Vahmonter

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#19 User is offline   VA5324 

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Posted 20 December 2009 - 05:19 PM

The suggestion that Vahmonter posted got me thinking, since I've been having the "no audio" problem with my mov, (H.264), video since Creator 2009. I've been dealing with Roxio's "Helpless Desk" who could only tell me that I was doing things wrong and to reinstall the software.

An original HD .mov, H.264, video has about 60 frames per second at 48 kHz and around 3.11 mbits/sec. This HD format when used in Creator 2010 experiences problems such as no audio or choppy video.

Take the same HD .mov video, open it in Quick Time Pro and export it as an mp4, H.264 video with 30 frames per second at 44.1 kHz and 394.40 kbits/sec and Creator 2010 will use the video to create a DVD or other format video without any problems.

It looks like Creator 2010 will accept an H.264 video as an input, but only if it's not high definition. If you don't have Quick Time Pro and you're not pleased about spending another $30.00 for it, try setting your HD video camera to standard rather than HD.
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#20 User is offline   A_Roberts 

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Posted 11 March 2010 - 08:38 PM

New user, with Creator 2010 Pro. Had problem with native audio from vholdr camera recording in 1080p & 720p in stereo mode. The only change I did was to rename the extension from .mov to .mp4. You do not need QuickTime Pro to do this, this can be done through the windows explorer menu. You just need to have the file extension visible to change. I haven't verified video quality yet but initial glance appears that it is unaffected.

1.Click Computer in the Start menu.
2.Press the Alt key on the right side of your keyboard.
3.A hidden menu will appear in the Computer window. Click Tools and then click Folder Options.
4.Click the View tab.
5.Uncheck Hide extensions for known file types.


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