Just purchased Toast 10 via download store. Paid, and got my receipt via email. Launched Toast and during set up have tried to enter the serial number. The "Continue" button is not lit and it won't let me continue.
Has anyone else had this problem?
Resolution?
1
Key Code / License Number wont work
Started by
phowe43
, Nov 08 2009 02:19 PM
5 replies to this topic
#2
tsantee
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Posted 08 November 2009 - 03:44 PM
If you continue having trouble you'll need to take this up with Roxio's customer service. Have you tried copying and pasting the key to make certain it's entered correctly?
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!
#3
Syrallas
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Posted 08 November 2009 - 04:30 PM
As tsantee notes, this will likely need customer service intervention.
Perhaps check for CAPS LOCK and, of course "zeros" vs. "oh's" (0 v. O) ....
Perhaps check for CAPS LOCK and, of course "zeros" vs. "oh's" (0 v. O) ....
Edited by Syrallas, 08 November 2009 - 04:30 PM.
Upstate NY
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:
System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
#4
firenhancer
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Posted 09 November 2009 - 07:56 AM
Since it is a download purchase, you can also verify the CDkey by logging to www.findmyorder.com/roxio with your order details.
#5
Andres_Santacruz
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Newbie
Posted 19 November 2009 - 12:31 AM
I have the same problem, i am copying and pasting from the roxio online key in my account.
#6
firenhancer
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Posted 19 November 2009 - 07:23 AM
QUOTE (Andres_Santacruz @ Nov 19 2009, 03:31 AM) <{POST_SNAPBACK}>
I have the same problem, i am copying and pasting from the roxio online key in my account.
If this was a download purchase from Roxio Online Store then go to the link mentioned in the above post. If this was a PHY purchase from a retail store or from Roxio Online Store then, recheck the CDkey details on the CD envelope or send a copy of P.O.P along with the CDkey in question to Roxio Support for further assistance.
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