6 replies to this topic

[ravecrusader]

Why when I try and contact Roxio customer service the e-mail tech link has an error? Since downloading version 8 nothing is working and I need help!!! Anyone know how to contact customer service?

[ivanatrox]

Contact Roxio

[ravecrusader]

I must not be able to navigate through the web page. I have been to the linked page many times and have been unsuccessful in sending an e-mail for tech help...When I finally get through the knowledgebase and tell it non of the suggestions it has will help me and it brings up "e-mail tech support" I am directed back to the page I started from.

What am I missing.

[John at Roxio]

Well, just post your question here.  With a name like ivanatrox I am guessing he can offer some troubleshooting advice.

[ivanatrox]

He does have a different thread that I'm currently replying to

[clueless]

[size=6]

ravecrusader, on Jun 1 2006, 05:35 PM, said:

Why when I try and contact Roxio customer service the e-mail tech link has an error? Since downloading version 8 nothing is working and I need help!!! Anyone know how to contact customer service?

ravecrusader, I have been having the same exact problem . For days now . You just cannot email them , is seems, nor get a live chat going as they offer.

[grandpabruce]

clueless, on Sep 12 2006, 03:46 PM, said:

[size=6]
ravecrusader, I have been having the same exact problem . For days now . You just cannot email them , is seems, nor get a live chat going as they offer.

The OP was last active at the end of June.         You are addressing the wrong person, anyway.  You may want to look at who else posted.