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Creator Business 10 Could not complete the last command because unknown error

#1 kcisi

Newbie

Group: Members
Posts: 3
Joined: 09-November 09

Posted 09 November 2009 - 11:15 AM

I believe I have exhausted all resources here and now feel I have to post a request. HP dc7900 SFF-XP/SP3 Core 2 duo 3.16GHz-3GB RAM and Creator Business 10 was already installed when the PC arrived new.
Creator Business v10 stopped working out of the blue - no additional apps installed prior to this error - when executing the app to start I receive the error - Could not complete the last command because unknown error. I have followed a couple of threads here that resemble the issue: uninstall/reinstalling the app - run reg cleaner - EMC 10 Repairer etc... Absolutely no changes in behavior. Maybe I'm missing something -as I've believe I have searched this forum high and low I have not located a thread that addresses "Business" version.

Need direction....

#2 malatekid

Digital Guru

Group: Digital Guru
Posts: 13,343
Joined: 04-January 06
Gender:Male

Posted 09 November 2009 - 11:48 AM

Your version appears to be an OEM version, and not the full retail version of Easy Media Creator 10. OEM version is usually bundled with a new PC or a new burner, and is severely limited in functionality compared to a full retail version.

OEM support should be provided by the PC manufacturer. Call HP about the issue.

Another thread on Business edition here.

PS: I only got one hit on the web of the Business 10 edition and the disc is being sold for $7 at eBay!

Attached Image: monthly_11_2009/post-114-1257796324.jpg

Attached Image: monthly_11_2009/post-114-1257796324.jpg

This post has been edited by malatekid: 09 November 2009 - 11:56 AM

Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner

#3 kcisi

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Group: Members
Posts: 3
Joined: 09-November 09

Posted 09 November 2009 - 11:52 AM

Will do and update thread - Thanks

#4 malatekid

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Group: Digital Guru
Posts: 13,343
Joined: 04-January 06
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Posted 09 November 2009 - 11:57 AM

Ok, we'll wait for that post.

#5 kcisi

Newbie

Group: Members
Posts: 3
Joined: 09-November 09

Posted 09 November 2009 - 03:57 PM

OK - called and did get support from HP. First they attempted to have me complete most of what I had already attempted - re-install - run CCLEANER - did all that all ready. Two things they had me do 1) register the following dll - MSXML3.dll and update Windows media player to 11 (already on 10) (hey I have an amp that goes to 11 - :-) ) any way - their final solution (drum roll) - reinstall the OS! Not a chance for this issue!

Thought I would share that finality from HP for those of you with a similar issue - THANKS to malatekid for nudging me into a direction to bring this to a close as I never really had to trouble shoot an OEM app like this before.