Every time I email them, I never get a confirmation on their site telling me my ticket was submitted. I thought the reason I wasn't seeing a confirmation page was cuz I was using Firefox, but I tried it in IE, and the same thing happened.
Also, it's kinda surprising that there's no CinemaNow forum on this site.
3
CinemaNow Support
Started by
Datalyss
, Nov 10 2009 09:52 PM
11 replies to this topic
#1
Datalyss
-
- Members
-
- 9 posts
Newbie
Posted 10 November 2009 - 09:52 PM
I Am An Impatient, Ranting Moron!
Datalyss Has Left The Building.
Datalyss Has Left The Building.
#2
sknis
-
- Digital Guru
-
- 25,005 posts
Digital Guru
- Gender:Male
Posted 11 November 2009 - 05:03 AM
QUOTE (Datalyss @ Nov 10 2009, 11:52 PM) <{POST_SNAPBACK}>
Every time I email them, I never get a confirmation on their site telling me my ticket was submitted. I thought the reason I wasn't seeing a confirmation page was cuz I was using Firefox, but I tried it in IE, and the same thing happened.
Also, it's kinda surprising that there's no CinemaNow forum on this site.
Also, it's kinda surprising that there's no CinemaNow forum on this site.
Check your spam folder for replies. You are the first person that I can remember that has posteed about CinemaNow. Do you have a question? Perhaps somone here can answer it for you.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#3
Datalyss
-
- Members
-
- 9 posts
Newbie
Posted 11 November 2009 - 10:15 AM
QUOTE (sknis @ Nov 11 2009, 07:03 AM) <{POST_SNAPBACK}>
Check your spam folder for replies.
Hmm...I'll change my settings, email them again, and see what happens.
QUOTE (sknis @ Nov 11 2009, 07:03 AM) <{POST_SNAPBACK}>
You are the first person that I can remember that has posteed about CinemaNow.
Well, CinemaNow is a Roxio product, which is why I think a forum for it should be added to this site.
QUOTE (sknis @ Nov 11 2009, 07:03 AM) <{POST_SNAPBACK}>
Do you have a question? Perhaps someone here can answer 0it for you.
Actually, I had a bunch of movie, TV show, and music video suggestions for them, but my first suggestion would be to add a 'Media Suggestions' item to their "Issues" category.
I Am An Impatient, Ranting Moron!
Datalyss Has Left The Building.
Datalyss Has Left The Building.
#4
firenhancer
-
- Members
-
- 1,612 posts
Digital Master
- Gender:Male
Posted 11 November 2009 - 10:50 AM
QUOTE (Datalyss @ Nov 11 2009, 01:15 PM) <{POST_SNAPBACK}>
Well, CinemaNow is a Roxio product, which is why I think a forum for it should be added to this site.
Actually, I had a bunch of movie, TV show, and music video suggestions for them, but my first suggestion would be to add a 'Media Suggestions' item to their "Issues" category.
Actually, I had a bunch of movie, TV show, and music video suggestions for them, but my first suggestion would be to add a 'Media Suggestions' item to their "Issues" category.
I believe "CinemaNow" is a "service" whereas as "Roxio Venue" is a product
#5
Datalyss
-
- Members
-
- 9 posts
Newbie
Posted 11 November 2009 - 11:00 AM
QUOTE (firenhancer @ Nov 11 2009, 12:50 PM) <{POST_SNAPBACK}>
I believe "CinemaNow" is a "service" whereas as "Roxio Venue" is a product
Ok, but it's a Roxio service, which, again, is why it should have it's own forum here.
Edited by Datalyss, 11 November 2009 - 11:01 AM.
I Am An Impatient, Ranting Moron!
Datalyss Has Left The Building.
Datalyss Has Left The Building.
#6
myguggi
-
- Digital Guru
-
- 19,584 posts
Digital Guru
- Gender:Male
Posted 11 November 2009 - 11:53 AM
QUOTE (Datalyss @ Nov 11 2009, 02:00 PM) <{POST_SNAPBACK}>
Ok, but it's a Roxio service, which, again, is why it should have it's own forum here.
CinemaNow has its own website and support - have you checked it out?
CinemaNow is only available in the US so its useless to most of the world
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
#7
Brendon
-
- Digital Guru
- -8,383,410 posts
Digital Guru
- Gender:Male
- Location:Christchurch, N.Z.
Posted 11 November 2009 - 02:02 PM
QUOTE (Datalyss @ Nov 11 2009, 11:00 AM) <{POST_SNAPBACK}>
Ok, but it's a Roxio service, which, again, is why it should have it's own forum here.
Somehow, I don't think a forum with one occupant is practical, although it has a certain attraction
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
As a very wise man told me, "You do it until . . . . ."
BENQ DW1640, in XP Pro and Windows 7
As a very wise man told me, "You do it until . . . . ."
#8
Datalyss
-
- Members
-
- 9 posts
Newbie
Posted 11 November 2009 - 02:16 PM
QUOTE (myguggi @ Nov 11 2009, 01:53 PM) <{POST_SNAPBACK}>
CinemaNow has its own website and support - have you checked it out?
Uhh, yeah. You'd know that if you read my original post.
QUOTE (myguggi @ Nov 11 2009, 01:53 PM) <{POST_SNAPBACK}>
CinemaNow is only available in the US so its useless to most of the world
I don't see why that should make a difference. This site is located in Forest, Virginia, USA. So why shouldn't a US board have a forum for a US service that's from the same company.
I Am An Impatient, Ranting Moron!
Datalyss Has Left The Building.
Datalyss Has Left The Building.
#9
Datalyss
-
- Members
-
- 9 posts
Newbie
Posted 11 November 2009 - 02:37 PM
QUOTE (Brendon @ Nov 11 2009, 04:02 PM) <{POST_SNAPBACK}>
Somehow, I don't think a forum with one occupant is practical, although it has a certain attraction
Well, I wouldn't need to come here with it if CinemaNow would get their act together Athough their downloads are of excellent quality and play smoothly on my PC, their selection (although constantly updated) is seriously lacking (I think "14,000" is a bit of an exaggeration), and customer support sucks.
I Am An Impatient, Ranting Moron!
Datalyss Has Left The Building.
Datalyss Has Left The Building.
#10
Code Red
-
- Members
-
- 48 posts
Rookie
- Gender:Male
- Location:United States
Posted 22 November 2009 - 08:12 AM
QUOTE (Datalyss @ Nov 11 2009, 05:37 PM) <{POST_SNAPBACK}>
Well, I wouldn't need to come here with it if CinemaNow would get their act together Athough their downloads are of excellent quality and play smoothly on my PC, their selection (although constantly updated) is seriously lacking (I think "14,000" is a bit of an exaggeration), and customer support sucks.
Has a former customer service / tech agent for rep, reading is very difficult for some customers. If you go to: https://selfserve.roxio.com/%28S%28ulwn3nzc...ow/default.aspx what does it say on the right hand side?
Chat is available from 9 AM until Midnight EST.
Or you can call us directly at: 1-877-793-7485
#11
REDWAGON
-
- Digital Guru
-
- 16,884 posts
Digital Guru
- Gender:Male
- Location:Redlands, California
Posted 22 November 2009 - 08:23 AM
Curious to know where you found that link Isaac ??
Frank...
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2700K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
NUMBER 3 & 4 Customs
Running W8 PRO with WMC on # 3--W7 Pro on # 4
Both Running SSD Drives--(256GB Corsair & 256GB Crucial)
Both running Asus ENGTX-460 & 560 Video
Both Running 8GB Corsair Mem.
Cases--Coolermaster CM690 II adv & CM690 II Adv. USB3.0
Both Running Asus DVD Burners
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2700K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
NUMBER 3 & 4 Customs
Running W8 PRO with WMC on # 3--W7 Pro on # 4
Both Running SSD Drives--(256GB Corsair & 256GB Crucial)
Both running Asus ENGTX-460 & 560 Video
Both Running 8GB Corsair Mem.
Cases--Coolermaster CM690 II adv & CM690 II Adv. USB3.0
Both Running Asus DVD Burners
#12
sknis
-
- Digital Guru
-
- 25,005 posts
Digital Guru
- Gender:Male
Posted 22 November 2009 - 08:27 AM
QUOTE (REDWAGON @ Nov 22 2009, 10:23 AM) <{POST_SNAPBACK}>
Curious to know where you found that link Isaac ??
Frank...
Frank...
Go to the Cinema web site and go to the bottom, select "Contact Us" and then select custome support.
or just to to the CinemaNow web site and clcik on support near the top of the page or....
Edited by sknis, 22 November 2009 - 08:29 AM.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
