Like many others in this forum I am unable to install Creator 2010. I receive the following error message immediately after selecting the desired language in setup:
"Setup has determined that your configuration does not support any of the included products."
I ran the Windows Install Clean Up utility and did not find anything from Roxio or Sonic.
I did not find any Roxio or Sonic folders or files in my Program Data, Program Files, Program Files(x86), or Users folders.
The only registry key I found and deleted was HKEY_LOCAL_MACHINE\Software\Sonic
I restarted my computer and the install fails with the same error message.
My computer meets all system requirements except that my version of 64-bit Windows 7 is Enterprise.
Anyone know of any work around for this issue?
1
Install Failure w/ 64-bit Win 7 Enterprise
Started by
PZietz
, Nov 11 2009 06:07 AM
8 replies to this topic
#2
grandpabruce
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Posted 11 November 2009 - 08:58 AM
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#3
PZietz
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Newbie
Posted 11 November 2009 - 10:10 AM
Here's what the log in Users/Administrator/AppData/Roxio...Sonic_Setup.Log says:
11/11/09 12:41:47 - Created folder for log files: C:\Users\Administrator\AppData\Roxio Log Files\Roxio Creator 2010\09-11-11 12-41\{ProductID}_{INSTALL_MODE}.log
11/11/09 12:41:47 - Installer version: 3.53.86a
11/11/09 12:41:47 - SetupDlg Started...
11/11/09 12:41:48 - Running as x64 process
11/11/09 12:41:48 - Worker thread starting...
11/11/09 12:41:48 - User default language id: 1033
11/11/09 12:41:48 - System default language id: 1033
11/11/09 12:41:48 - User default ANSI code page: 1252
11/11/09 12:41:48 - User default OEM code page: 437
11/11/09 12:41:48 - Module filename = Y:\Setup.exe
11/11/09 12:41:48 - Setup command line = "Y:\Setup.exe"
11/11/09 12:41:48 - Base language detected is 'ENU'
11/11/09 12:41:48 - Setting final install language TLA to 'ENU'
11/11/09 12:41:48 - Modified product list: VIRTUALDRIVE64_12,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,VENUE_22,SMARTSOUND_10,ROXIO
CENTRAL_50,PS_C12_EXPRESS_10,GOOGLE_TOOLBAR,EMC_CONTENT12,EMC_120,DOTNETFX_351,D
I
RECTX_NOV07,CPDECODERPACK_432,CINEPLAYER_53,CINEMANOW_19,BURNMANAGERCDB12,BURNMA
N
AGER12,BCP_EASYARCHIVE_A64_13,BCP_EASYARCHIVE_13,BCP_CORE_131,BASICBURN_0100,ACT
I
VATION_300
11/11/09 12:41:48 - Successfully added feature 'Content' to product 'EMC_CONTENT12'
11/11/09 12:41:48 - Successfully added feature 'EMC8' to product 'EMC_120'
11/11/09 12:42:00 - Attempting to force language to 'ENU'
11/11/09 12:42:00 - Base language detected is 'ENU'
11/11/09 12:42:00 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Base language detected is 'ENU'
11/11/09 12:42:01 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Unable to find transform file 'Y:\VENUE_22\1033.mst' for product VENUE_22
11/11/09 12:42:01 - Condition for product is not satisfied
11/11/09 12:42:03 - Caught thrown long 1150
11/11/09 12:42:03 - Worker exiting with status code: 0000047E, ResultCode = 1150
11/11/09 12:42:03 - Removing temporary reboot files in Cleanup
11/11/09 12:42:03 - Setting finish event...
11/11/09 12:42:03 - Sending WM_ENDSETUPDIALOG message...
11/11/09 12:42:03 - UI Received WM_ENDSETUPDIALOG message
11/11/09 12:42:04 - Ending setup dialog on WM_ENDSETUPDIALOG message
11/11/09 12:41:47 - Created folder for log files: C:\Users\Administrator\AppData\Roxio Log Files\Roxio Creator 2010\09-11-11 12-41\{ProductID}_{INSTALL_MODE}.log
11/11/09 12:41:47 - Installer version: 3.53.86a
11/11/09 12:41:47 - SetupDlg Started...
11/11/09 12:41:48 - Running as x64 process
11/11/09 12:41:48 - Worker thread starting...
11/11/09 12:41:48 - User default language id: 1033
11/11/09 12:41:48 - System default language id: 1033
11/11/09 12:41:48 - User default ANSI code page: 1252
11/11/09 12:41:48 - User default OEM code page: 437
11/11/09 12:41:48 - Module filename = Y:\Setup.exe
11/11/09 12:41:48 - Setup command line = "Y:\Setup.exe"
11/11/09 12:41:48 - Base language detected is 'ENU'
11/11/09 12:41:48 - Setting final install language TLA to 'ENU'
11/11/09 12:41:48 - Modified product list: VIRTUALDRIVE64_12,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,VENUE_22,SMARTSOUND_10,ROXIO
CENTRAL_50,PS_C12_EXPRESS_10,GOOGLE_TOOLBAR,EMC_CONTENT12,EMC_120,DOTNETFX_351,D
I
RECTX_NOV07,CPDECODERPACK_432,CINEPLAYER_53,CINEMANOW_19,BURNMANAGERCDB12,BURNMA
N
AGER12,BCP_EASYARCHIVE_A64_13,BCP_EASYARCHIVE_13,BCP_CORE_131,BASICBURN_0100,ACT
I
VATION_300
11/11/09 12:41:48 - Successfully added feature 'Content' to product 'EMC_CONTENT12'
11/11/09 12:41:48 - Successfully added feature 'EMC8' to product 'EMC_120'
11/11/09 12:42:00 - Attempting to force language to 'ENU'
11/11/09 12:42:00 - Base language detected is 'ENU'
11/11/09 12:42:00 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Base language detected is 'ENU'
11/11/09 12:42:01 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Unable to find transform file 'Y:\VENUE_22\1033.mst' for product VENUE_22
11/11/09 12:42:01 - Condition for product is not satisfied
11/11/09 12:42:03 - Caught thrown long 1150
11/11/09 12:42:03 - Worker exiting with status code: 0000047E, ResultCode = 1150
11/11/09 12:42:03 - Removing temporary reboot files in Cleanup
11/11/09 12:42:03 - Setting finish event...
11/11/09 12:42:03 - Sending WM_ENDSETUPDIALOG message...
11/11/09 12:42:03 - UI Received WM_ENDSETUPDIALOG message
11/11/09 12:42:04 - Ending setup dialog on WM_ENDSETUPDIALOG message
Edited by PZietz, 11 November 2009 - 11:02 AM.
#4
cdanteek
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Posted 11 November 2009 - 11:14 AM
QUOTE
Creator 2010 System Requirements (32- or 64-bit), Windows® 7 Home Premium, Professional or Ultimate (32-or 64-bit).
I would contact Roxio direct...
https://selfserve.roxio.com/%28S%28j5ix5h45...9%29/Login.aspx
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#5
grandpabruce
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Posted 11 November 2009 - 12:44 PM
QUOTE (PZietz @ Nov 11 2009, 12:10 PM) <{POST_SNAPBACK}>
Here's what the log in Users/Administrator/AppData/Roxio...Sonic_Setup.Log says:
PZietz, this isn't Roxio Tech Support. This is a users forum, and we are users like you.
cdanteek gave you the link for support.
Edited by grandpabruce, 11 November 2009 - 12:47 PM.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#6
PZietz
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Newbie
Posted 12 November 2009 - 05:46 AM
Fair enough.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
#7
grandpabruce
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Posted 12 November 2009 - 05:47 AM
QUOTE (PZietz @ Nov 12 2009, 07:46 AM) <{POST_SNAPBACK}>
Fair enough.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
High fives to you.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#8
OhioSurveyor
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Posted 18 November 2009 - 12:39 PM
QUOTE (PZietz @ Nov 12 2009, 06:46 AM) <{POST_SNAPBACK}>
Fair enough.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.
The End.
Having same problem, have been in contact with support and they have not supplied me with the patch for setup. They told me about clean install, which I have done, they told me about preparing my computer for install, which I have done, but no setup patch. Would you please tell me where this setup patch is. Thanks
#9
firenhancer
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Posted 18 November 2009 - 01:04 PM
QUOTE (OhioSurveyor @ Nov 18 2009, 03:39 PM) <{POST_SNAPBACK}>
Having same problem, have been in contact with support and they have not supplied me with the patch for setup. They told me about clean install, which I have done, they told me about preparing my computer for install, which I have done, but no setup patch. Would you please tell me where this setup patch is. Thanks
If you have not already submitted a ticket do so and they will revert back. The patch is customized file that will be supplied only by Roxio and not something available as a universal download.
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