[PZietz]

Like many others in this forum I am unable to install Creator 2010. I receive the following error message immediately after selecting the desired language in setup:

"Setup has determined that your configuration does not support any of the included products."

I ran the Windows Install Clean Up utility and did not find anything from Roxio or Sonic.
I did not find any Roxio or Sonic folders or files in my Program Data, Program Files, Program Files(x86), or Users folders.
The only registry key I found and deleted was HKEY_LOCAL_MACHINE\Software\Sonic
I restarted my computer and the install fails with the same error message.


My computer meets all system requirements except that my version of 64-bit Windows 7 is Enterprise.

Anyone know of any work around for this issue?

[grandpabruce]

Start, here:

http://forums.support.roxio.com/index.php?...st&p=299536

[PZietz]

Here's what the log in Users/Administrator/AppData/Roxio...Sonic_Setup.Log says:

11/11/09 12:41:47 - Created folder for log files: C:\Users\Administrator\AppData\Roxio Log Files\Roxio Creator 2010\09-11-11 12-41\{ProductID}_{INSTALL_MODE}.log
11/11/09 12:41:47 - Installer version: 3.53.86a
11/11/09 12:41:47 - SetupDlg Started...
11/11/09 12:41:48 - Running as x64 process
11/11/09 12:41:48 - Worker thread starting...
11/11/09 12:41:48 - User default language id: 1033
11/11/09 12:41:48 - System default language id: 1033
11/11/09 12:41:48 - User default ANSI code page: 1252
11/11/09 12:41:48 - User default OEM code page: 437
11/11/09 12:41:48 - Module filename = Y:\Setup.exe
11/11/09 12:41:48 - Setup command line = "Y:\Setup.exe"
11/11/09 12:41:48 - Base language detected is 'ENU'
11/11/09 12:41:48 - Setting final install language TLA to 'ENU'
11/11/09 12:41:48 - Modified product list: VIRTUALDRIVE64_12,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,VENUE_22,SMARTSOUND_10,ROXIO
CENTRAL_50,PS_C12_EXPRESS_10,GOOGLE_TOOLBAR,EMC_CONTENT12,EMC_120,DOTNETFX_351,D
I
RECTX_NOV07,CPDECODERPACK_432,CINEPLAYER_53,CINEMANOW_19,BURNMANAGERCDB12,BURNMA
N
AGER12,BCP_EASYARCHIVE_A64_13,BCP_EASYARCHIVE_13,BCP_CORE_131,BASICBURN_0100,ACT
I
VATION_300
11/11/09 12:41:48 - Successfully added feature 'Content' to product 'EMC_CONTENT12'
11/11/09 12:41:48 - Successfully added feature 'EMC8' to product 'EMC_120'
11/11/09 12:42:00 - Attempting to force language to 'ENU'
11/11/09 12:42:00 - Base language detected is 'ENU'
11/11/09 12:42:00 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Base language detected is 'ENU'
11/11/09 12:42:01 - Setting final install language TLA to 'ENU'
11/11/09 12:42:01 - Unable to find transform file 'Y:\VENUE_22\1033.mst' for product VENUE_22
11/11/09 12:42:01 - Condition for product is not satisfied
11/11/09 12:42:03 - Caught thrown long 1150
11/11/09 12:42:03 - Worker exiting with status code: 0000047E, ResultCode = 1150
11/11/09 12:42:03 - Removing temporary reboot files in Cleanup
11/11/09 12:42:03 - Setting finish event...
11/11/09 12:42:03 - Sending WM_ENDSETUPDIALOG message...
11/11/09 12:42:03 - UI Received WM_ENDSETUPDIALOG message
11/11/09 12:42:04 - Ending setup dialog on WM_ENDSETUPDIALOG message

This post has been edited by PZietz: 11 November 2009 - 11:02 AM

[cdanteek]

Creator 2010 System Requirements (32- or 64-bit), Windows® 7 Home Premium, Professional or Ultimate (32-or 64-bit).

I would contact Roxio direct...

https://selfserve.roxio.com/%28S%28j5ix5h45...9%29/Login.aspx

cd

[grandpabruce]

Here's what the log in Users/Administrator/AppData/Roxio...Sonic_Setup.Log says:

PZietz, this isn't Roxio Tech Support. This is a users forum, and we are users like you.

cdanteek gave you the link for support.

This post has been edited by grandpabruce: 11 November 2009 - 12:47 PM

[PZietz]

Fair enough.

After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.

The End.

[grandpabruce]

Fair enough.

After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.

The End.

High fives to you.

[OhioSurveyor]

Fair enough.

After several "clean install" installation bombs Roxio technical support sent me a link for patch for setup. Creator 2010 SP1 is now installed and running on 64-bit Windows 7 Enterprise.

The End.

Having same problem, have been in contact with support and they have not supplied me with the patch for setup. They told me about clean install, which I have done, they told me about preparing my computer for install, which I have done, but no setup patch. Would you please tell me where this setup patch is. Thanks

[firenhancer]

Having same problem, have been in contact with support and they have not supplied me with the patch for setup. They told me about clean install, which I have done, they told me about preparing my computer for install, which I have done, but no setup patch. Would you please tell me where this setup patch is. Thanks

If you have not already submitted a ticket do so and they will revert back. The patch is customized file that will be supplied only by Roxio and not something available as a universal download.