1 reply to this topic

[mpp39]

All of a sudden after it previously worked just fine I was unable to capture video from my Sony DV and getting the message " failed to setup system components for showing picture and sound". At that time I was also not able to capture in the Windows Movie program. The message there was that the device was currently in use.

After contacting Roxio support I followed their instructions for a clean reinstallation. The end result is that now when I go into Videwave or any other video application my computer goes into an immediate restart. Several other contacts with Roxio has not resolved my problem. The best that I can get out of  them is to upgrade to Creator 2010, I have Creator 2009. Actually i have done about 5 complete clean reinstallions. Can anyone out there help me, I have spent the better part of 2 days trying to deal with this.

I have a Vista 64 bit operating system. Also to make things clear the video program was working just fine until the other day. For what ever its worth my  Microsoft video application can now capture video which seems to indicate that the capture feature may have been resolved but at the cost of the latest problem which does not even allow me to get into any Roxio video application.

Thanks

[cdanteek]

All of a sudden after it previously worked just fine I was unable to capture video from my Sony DV and getting the message " failed to setup system components for showing picture and sound". At that time I was also not able to capture in the Windows Movie program. The message there was that the device was currently in use.

After contacting Roxio support I followed their instructions for a clean reinstallation. The end result is that now when I go into Videwave or any other video application my computer goes into an immediate restart. Several other contacts with Roxio has not resolved my problem. The best that I can get out of  them is to upgrade to Creator 2010, I have Creator 2009. Actually i have done about 5 complete clean reinstallions. Can anyone out there help me, I have spent the better part of 2 days trying to deal with this.

I have a Vista 64 bit operating system. Also to make things clear the video program was working just fine until the other day. For what ever its worth my  Microsoft video application can now capture video which seems to indicate that the capture feature may have been resolved but at the cost of the latest problem which does not even allow me to get into any Roxio video application.

Thanks

Check System Properties, Advanced Tab, Startup and Recovery, settings, under System Failure, is Write a event, send a alert, and Automatically restart checked?

Go into Computer Managment, System Tools, Event Viewer, check Application and System...

Look for warnings and errors, try to nail down what's causing it, use the time as a indicator..

cd