[willwc]

I have used Roxio/Sonic Solutions products for many years. Creator 2009 was purchased and installed in February, 2009, at a cost of close to $100.00. When Windows 7 32-byte upgrade from Vista was done, Roxio Creator 2009 is the only software that became non-functional. Repeated requests of Roxio to help have only led to their suggestion to upgrade to Creator 2010 at a "special upgrade price of ONLY $59.95". Why would anyone do that? If they refuse to support a program less than a year old, what kind of organization are they? Have they become nothing more than opportunistic money-grabbers. This lack of customer support is completely unacceptable. Think carefully before being taken by them!

This post has been edited by willwc: 12 November 2009 - 10:19 AM

[REDWAGON]

Have you done all the Creator 2009 updates ?? (Support--Software Updates--Creator 2009)

Frank...

[Beerman]

What's wrong with making more money? For the time being, we still have a capitalistic form of government. I don't fault any company with putting out new products and almost all software companies do. Hardware and operating systems are updated regularly and they have to keep up.
As far as support, a number of very helpful users are on this forum regularly and help other users with software going back almost 6 years. And, it's 100% free!

[Brendon]

I have used Roxio/Sonic Solutions products for many years. Creator 2009 was purchased and installed in February, 2009, at a cost of close to $100.00. When Windows 7 32-byte upgrade from Vista was done, Roxio Creator 2009 is the only software that became non-functional.

Creator 2009 is NOT compatible with Windows 7, and is not claimed to be. Have a look at the compatibility list HERE.

If you insist on changing your Operating System and the old software isn't compatible, you have to be prepared to buy new software to go with it. This is the way of life, and nothing has changed.

[willwc]

Have you done all the Creator 2009 updates ?? (Support--Software Updates--Creator 2009)

Frank...

Thanks, Frank. I tried your suggestion and it seems to work ... not sure how well, though. Point is, why didn't Roxio make this as a suggestion early on? I continue to believe they are not a very good organization.

[Beerman]

I actually had it working in W7 x64 for a few weeks before it went belly up. Granted, I didn't use every bit of the program but what I did use, worked. In the end, only Music Disc Creator worked for me so it's now removed. I don't suggest you spend time on it as you won't be happy with the results.

[REDWAGON]

Thanks, Frank. I tried your suggestion and it seems to work ... not sure how well, though. Point is, why didn't Roxio make this as a suggestion early on? I continue to believe they are not a very good organization.

Glad you got it to work will.. But please take into consideration Brendon and the beerman's suggestions as well. Some have gotten it to work by hook or crook but they are few. Personally I don't run it with my Win 7 OS, so I can't personally say if it worked for me or not.

As far as Roxio not making the suggestion I did--They just don't want users to be disappointed when it works for a while and then goes south on you. Best to stick with what Roxio advises as to what IS and IS NOT compatible. However, if you are satisfied with how it's working, keep on truckin' man

Frank...

[jmhoraze]

Have you done all the Creator 2009 updates ?? (Support--Software Updates--Creator 2009)

Frank...

... and that is key: install the SP4 (Creator2009SP4) and some other patch (pxengine3_00_58a) from the download support page; then it would run just fine on both, Windows 7 x86 and Windows 7 x64!

You can also opt to install the Windows 7 XP-mode (Virtual machine with Windows XP, allowing applications to be installed and run in an XP environment; but started and controllable directly through Windows 7 -- see Microsoft Windows 7 web site for details and prerequisites.

Hope this helps.

[Brendon]

You can also opt to install the Windows 7 XP-mode (Virtual machine with Windows XP, allowing applications to be installed and run in an XP environment; but started and controllable directly through Windows 7 -- see Microsoft Windows 7 web site for details and prerequisites.

But you need one of the super-duper new computers which will support Windows 7's "virtualization mode" to run the VM in Windows 7, Jurgen. [mine doesn't]

Who can afford that?

[jmhoraze]

But you need one of the super-duper new computers which will support Windows 7's "virtualization mode" to run the VM in Windows 7, Jurgen. [mine doesn't]

Who can afford that?

nope, all AMD CPUs (e.g., Opteron, Turion, etc.) have the virtualization feature since 2006;
if you have an AMD, check your BIOS, and you will find an option to turn it on!

so the answer: almost everybody!

[Bobc1215]

I have experienced the same problem. Personally I think a program this new should support Win 7. It is not like it took us by surprise and was released to developers around the same time of Creator 2009's release. But anyway my problem is not only will the program not respond, a reinstall fails, but I can't even uninstall the program now. So could someone let me know how I can get this thing off my computer? And I do have Creator SP 4 installed.

This post has been edited by Bobc1215: 27 November 2009 - 06:13 AM

[Big_Dave]

You might be able to get most but not all Creator 2009 to run correctly with Windows 7 32/64 under the right conditions. I have it running but then I did a clean install of Windows 7 into a freshly formatted partition without anitvirus installed. Again, as the others have mentioned, it's not compatible with Windows 7.

[Bobc1215]

You might be able to get most but not all Creator 2009 to run correctly with Windows 7 32/64 under the right conditions. I have it running but then I did a clean install of Windows 7 into a freshly formatted partition without anitvirus installed. Again, as the others have mentioned, it's not compatible with Windows 7.

Thanks Dave, although I do understand the compatablility issues, I still think they should offer a patch for a product this current. I am willing to upgrade to 2010 but I am concerned that the fact I can't uninstall it that I will just create more of a mess by trying to lay the upgrade over it. I can't run the install from the CD and after copying all the files from the CD to the hard drive the install still fails. Since Win7 is not supported that really does not surprise me.

Now I admint this is the first time I ever did the upgrade. I have always in the past laid down a clean new install as well. So I do realize this is not all Roxio's making, but I do belive you can judge the qualtiy of the product by the actions of the company.

So do you think the upgrade will work?

[ogdens]

I have experienced the same problem. Personally I think a program this new should support Win 7. It is not like it took us by surprise and was released to developers around the same time of Creator 2009's release. But anyway my problem is not only will the program not respond, a reinstall fails, but I can't even uninstall the program now. So could someone let me know how I can get this thing off my computer? And I do have Creator SP 4 installed.

Go here http://kb.roxio.com/search.aspx?URL=/conte...7CR&PARAMS= ,

Use the Vista one (its also for W7), and don't do Step #7.

[Bobc1215]

Go here http://kb.roxio.com/search.aspx?URL=/conte...7CR&PARAMS= ,

Use the Vista one (its also for W7), and don't do Step #7.

Thanks for trying, but it still will not uninstall.

This post has been edited by Bobc1215: 28 November 2009 - 05:53 AM

[malatekid]

What message are you getting or indicator that it is not removed yet?

[Big_Dave]

I can't say that the upgrade to Creator 2010 will work for sure in your situation since you did an inplace upgrade of Windows 7.

If you have enough disk space, do you know how to create a second partiton for a clean install of windows 7? Of course once you get the second OS installed and runnig you would then have to reinstall all your programs. Be sure you have all the program disks and backup your data before you try this process.

This post has been edited by Big_Dave: 28 November 2009 - 09:58 AM

[Bobc1215]

What message are you getting or indicator that it is not removed yet?

The error I get is "Setup incountered an error during installation, Error code 047C" And yes I was removing the program. I have purchased and downloaded the 2010 verson and tried to install and got the same message but with error code 000D. Any idea what each of these error mean?

What message are you getting or indicator that it is not removed yet?

And just so you know Malatekid, I have the same desktop you do. Dell XPS 410

[Big_Dave]

Create an new user account with admin authority. Logon to the new user account, turn off user account control for the new user account, log off and then back on to the new user account and then try the installation of Creator 2010.

[Bobc1215]

Create an new user account with admin authority. Logon to the new user account, turn off user account control for the new user account, log off and then back on to the new user account and then try the installation of Creator 2010.

I believe you hit it right on the head. I remember so well the corrupt profile problems with NT, but that has for the most part been resolved with XP. As soon as I created a new user account eveything starting working under that new account. 2009 was actually responding and now I am upgrading to 2010 just to eliminate the potential of intermittent problems.

Now to delete and recreate that old profile adn work to restore eveything you have in your profile.

Thanks Big Dave!