[Mack08]

Hi there

I've recently been trying to create an audio CD, and Roxio seems to close when I try to open that application.

I've had no problems with this application in the past, and having seen this happen, I tried to open and use other applications. It seems everything else is working fine.

The message I get before Roxio closes down is this:

Microsoft Visual C++ Runtime Library

Runtime Error!
Program: ...gramFiles\Roxio2010\RoxioCentral5\RoxioCentralFx.exe
R6025
-Pure Virtual Function Call



Any advice ?Thanks in advance
Mack

This post has been edited by Mack08: 12 November 2009 - 11:55 AM

[Jim_Hardin]

Control Panel - Add/Remove Programs - Roxio and choose Repair

[Mack08]

Control Panel - Add/Remove Programs - Roxio and choose Repair

Hi thanks for the response, however I'm still having problems.

I open Add/Remove Programs.

I click to repair, as this application starts, it prompts me to put in my Roxio Creator 2010. I do this, then as the disc is entered, It opens up Roxio Burn D:

When this is running, the repair program asks me to close Roxio Burn D: down.

I close it down, however as the disc is in the tray, it just reopens the Roxio Burn D:

I'm going round in circles.

It's probably something simple, to resolve, but I'm at a loss as to follow this.

[Jim_Hardin]

Hi thanks for the response, however I'm still having problems.

I open Add/Remove Programs.

I click to repair, as this application starts, it prompts me to put in my Roxio Creator 2010. I do this, then as the disc is entered, It opens up Roxio Burn D:

When this is running, the repair program asks me to close Roxio Burn D: down.

I close it down, however as the disc is in the tray, it just reopens the Roxio Burn D:

I'm going round in circles.

It's probably something simple, to resolve, but I'm at a loss as to follow this.

Never did that to me… But it is surely the Install Loop from Hell

Do a Ctrl-Alt-Del and bring up the Task Manager.

Under the Process tab, look for RoxioBurn and End Process. That should stop it until the next time you boot.

[grandpabruce]

Hi thanks for the response, however I'm still having problems.

I open Add/Remove Programs.

I click to repair, as this application starts, it prompts me to put in my Roxio Creator 2010. I do this, then as the disc is entered, It opens up Roxio Burn D:

When this is running, the repair program asks me to close Roxio Burn D: down.

I close it down, however as the disc is in the tray, it just reopens the Roxio Burn D:

I'm going round in circles.

It's probably something simple, to resolve, but I'm at a loss as to follow this.

Reboot, shut down any Roxio programs that started upon booting up, put your Creator 2010 disc in, then cancel out, when it is going to install the software. THEN go to Add/Remove Programs, and try the repair. See if it works.

[Mack08]

Hi guys

Once again, thanks for your help. I have now managed to go through the whole repair procedure, so thanks for that.

Sadly the problem hasn't been resolved.

I also re-installed the whole Roxio Creator again without any luck

Edit:

When I say no luck, I mean the original problem is still there, not that I had no luck re-installing Creator 2010.

Thanks

This post has been edited by Mack08: 13 November 2009 - 10:13 AM