Having the same problem of the install rollback under 64 bit Win 7 ult. I understand there's a patch? How do I get it? Roxio email tech support is just about useless...
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Win7 Ult Roxio 2010 install crash
Started by
tjincville
, Nov 12 2009 05:33 PM
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20 replies to this topic
#2
Beerman
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Posted 12 November 2009 - 05:40 PM
It should be available if you go to the Home screen and check for upgrades but just check here for the SP1 update.
Paul
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Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
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Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
#3
Sonic Boom
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Posted 12 November 2009 - 05:46 PM
Hey Paul. The SP1 won't help if Creator is not installed.
Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.
Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#4
Beerman
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Posted 12 November 2009 - 05:58 PM
QUOTE (Sonic Boom @ Nov 12 2009, 07:46 PM) <{POST_SNAPBACK}>
Hey Paul. The SP1 won't help if Creator is not installed.
Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.
Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.
Oops again! That's what I get for reading while watching Survivor. Thanks for watching my back Sonic.
Paul
------
Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
------
Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
#5
tjincville
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Posted 13 November 2009 - 04:18 AM
QUOTE (Beerman @ Nov 12 2009, 05:58 PM) <{POST_SNAPBACK}>
Oops again! That's what I get for reading while watching Survivor. Thanks for watching my back Sonic.
Will try with AV off.
Tom
QUOTE (tjincville @ Nov 13 2009, 04:14 AM) <{POST_SNAPBACK}>
Will try with AV off.
Tom
Tom
No luck.
Same problem. Setup has determined that I don't have the proper products installed.
#6
Sonic Boom
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Posted 13 November 2009 - 04:19 PM
Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#7
tjincville
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Posted 13 November 2009 - 04:47 PM
QUOTE (Sonic Boom @ Nov 13 2009, 04:19 PM) <{POST_SNAPBACK}>
Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message.
So far they deny there is a problem and refuse to provide anything except boilerplate suggestions.
#8
Bvanepps88
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Posted 13 November 2009 - 05:43 PM
In am having the same problem. Tried to resolve through using safe mode and last good configuration but could not get win7 to start.
#9
tjincville
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Posted 13 November 2009 - 07:07 PM
QUOTE (Bvanepps88 @ Nov 13 2009, 05:43 PM) <{POST_SNAPBACK}>
In am having the same problem. Tried to resolve through using safe mode and last good configuration but could not get win7 to start.
I'm not having any win 7 problems but just can't get the #$^@ software to install.
#10
Jim_Hardin
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Posted 14 November 2009 - 03:38 AM
QUOTE (tjincville @ Nov 13 2009, 07:47 PM) <{POST_SNAPBACK}>
So far they deny there is a problem and refuse to provide anything except boilerplate suggestions.
You didn't even try, since Du told you to!!!
Re-read his post carefully and follow his instructions. Probably won't hear anything over the week end but something will happen next week.
#11
tjincville
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Posted 14 November 2009 - 05:05 AM
QUOTE (Jim_Hardin @ Nov 14 2009, 04:38 AM) <{POST_SNAPBACK}>
You didn't even try, since Du told you to!!!
Re-read his post carefully and follow his instructions. Probably won't hear anything over the week end but something will happen next week.
Re-read his post carefully and follow his instructions. Probably won't hear anything over the week end but something will happen next week.
Have tried 3 "clean" installations so don't jump to conclusions.
Will be emailing him .reg file on Sunday per his request.
#12
fallnout
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Posted 14 November 2009 - 12:52 PM
QUOTE (tjincville @ Nov 14 2009, 06:05 AM) <{POST_SNAPBACK}>
Have tried 3 "clean" installations so don't jump to conclusions.
Will be emailing him .reg file on Sunday per his request.
Will be emailing him .reg file on Sunday per his request.
@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.
As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."
Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396
Cheers
#13
ogdens
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Posted 14 November 2009 - 01:06 PM
QUOTE (fallnout @ Nov 14 2009, 03:52 PM) <{POST_SNAPBACK}>
@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.
As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."
Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396
Cheers
I understand that this can be frustrating, but don't give up, it is fixable.
As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."
Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396
Cheers
The way I read post #11, tjincville has contacted Sonic_Boom and is emailing him Sunday.
#14
fallnout
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Posted 14 November 2009 - 02:07 PM
@ogdens
Thanks for pointing that out... I may have misread.
It can be frustrating at times when a piece of software does not install (been there with Creator Pro), and I was only trying to alay his concerns.
Thanks again
Cheers
Thanks for pointing that out... I may have misread.
It can be frustrating at times when a piece of software does not install (been there with Creator Pro), and I was only trying to alay his concerns.
Thanks again
Cheers
Edited by fallnout, 14 November 2009 - 02:08 PM.
#15
tjincville
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Posted 14 November 2009 - 02:47 PM
QUOTE (fallnout @ Nov 14 2009, 01:52 PM) <{POST_SNAPBACK}>
@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.
As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."
Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396
Cheers
I understand that this can be frustrating, but don't give up, it is fixable.
As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."
Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396
Cheers
I have contacted support many times. They have not been helpful and specifically deny there is any file that will help.
#16
tjincville
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Posted 16 November 2009 - 09:32 AM
FYI I just opened a new ticket with support so maybe that will help. Tom
#17
Jim_Hardin
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Posted 16 November 2009 - 02:22 PM
QUOTE (tjincville @ Nov 16 2009, 12:32 PM) <{POST_SNAPBACK}>
FYI I just opened a new ticket with support so maybe that will help. Tom
So finally after 3 days you are doing what Sonic Boom suggested… Or am I jumping to conclusions again?
#18
Brendon
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Posted 11 February 2010 - 05:01 PM
QUOTE (ogdens @ Nov 14 2009, 02:06 PM) <{POST_SNAPBACK}>
The way I read post #11, tjincville has contacted Sonic_Boom and is emailing him Sunday.
That's the way I read it too. So he has been following Du's suggestions.
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#19
jonatsonic
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Posted 11 February 2010 - 05:17 PM
Hi tjincville -
I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.
Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.
Thanks,
Jon
Update: I'm only responding because I was alerted to Brendon's update and want to close this thread if you returned the software.
Jon
I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.
Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.
Thanks,
Jon
QUOTE (jonatsonic @ Feb 11 2010, 05:12 PM) <{POST_SNAPBACK}>
Hi tjincville -
I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.
Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.
Thanks,
Jon
I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.
Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.
Thanks,
Jon
Update: I'm only responding because I was alerted to Brendon's update and want to close this thread if you returned the software.
Jon
#20
Jim_Hardin
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Posted 12 February 2010 - 02:53 AM
QUOTE (Brendon @ Feb 11 2010, 08:01 PM) <{POST_SNAPBACK}>
That's the way I read it too. So he has been following Du's suggestions.
Brendon: you ever check the dates before your pile on???
The OP, tijncville hasn't been on the board in 3 months… So what is your point?
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