Roxio Community: Win7 Ult Roxio 2010 install crash - Roxio Community

Jump to content

Roxio Community
  • (2 Pages)
  • +
  • 1
  • 2
  • You cannot start a new topic
  • This topic is locked

Win7 Ult Roxio 2010 install crash

#1 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 12 November 2009 - 05:33 PM

Having the same problem of the install rollback under 64 bit Win 7 ult. I understand there's a patch? How do I get it? Roxio email tech support is just about useless...
0

#2 User is offline   Beerman 

  • Digital Beer Guru
  • Group: Digital Guru
  • Posts: -8,434
  • Joined: 04-January 06
  • Gender:Male
  • Location:Just outside the Big Easy

Posted 12 November 2009 - 05:40 PM

It should be available if you go to the Home screen and check for upgrades but just check here for the SP1 update.
Paul
------
Katrina survivor, current BP survivor

Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
0

#3 User is offline   Sonic Boom 

  • Digital Master
  • Group: Roxio Staff
  • Posts: 609
  • Joined: 14-September 07
  • Gender:Male

Posted 12 November 2009 - 05:46 PM

Hey Paul. The SP1 won't help if Creator is not installed.

Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
0

#4 User is offline   Beerman 

  • Digital Beer Guru
  • Group: Digital Guru
  • Posts: -8,434
  • Joined: 04-January 06
  • Gender:Male
  • Location:Just outside the Big Easy

Posted 12 November 2009 - 05:58 PM

QUOTE (Sonic Boom @ Nov 12 2009, 07:46 PM) <{POST_SNAPBACK}>
Hey Paul. The SP1 won't help if Creator is not installed.

Have you tried disabling Anti-Virus? Without knowing whats causing the rollback it is hard to tell you how to fix it.


Oops again! That's what I get for reading while watching Survivor. Thanks for watching my back Sonic.
Paul
------
Katrina survivor, current BP survivor

Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
0

#5 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 13 November 2009 - 04:18 AM

QUOTE (Beerman @ Nov 12 2009, 05:58 PM) <{POST_SNAPBACK}>
Oops again! That's what I get for reading while watching Survivor. Thanks for watching my back Sonic.


Will try with AV off.
Tom



QUOTE (tjincville @ Nov 13 2009, 04:14 AM) <{POST_SNAPBACK}>
Will try with AV off.
Tom



No luck.
Same problem. Setup has determined that I don't have the proper products installed.


0

#6 User is offline   Sonic Boom 

  • Digital Master
  • Group: Roxio Staff
  • Posts: 609
  • Joined: 14-September 07
  • Gender:Male

Posted 13 November 2009 - 04:19 PM

Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
0

#7 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 13 November 2009 - 04:47 PM

QUOTE (Sonic Boom @ Nov 13 2009, 04:19 PM) <{POST_SNAPBACK}>
Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message.



So far they deny there is a problem and refuse to provide anything except boilerplate suggestions.
0

#8 User is offline   Bvanepps88 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 4
  • Joined: 13-November 09

Posted 13 November 2009 - 05:43 PM

In am having the same problem. Tried to resolve through using safe mode and last good configuration but could not get win7 to start.
0

#9 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 13 November 2009 - 07:07 PM

QUOTE (Bvanepps88 @ Nov 13 2009, 05:43 PM) <{POST_SNAPBACK}>
In am having the same problem. Tried to resolve through using safe mode and last good configuration but could not get win7 to start.


I'm not having any win 7 problems but just can't get the #$^@ software to install.
0

#10 User is offline   Jim_Hardin 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 24,671
  • Joined: 23-January 08
  • Gender:Male

Posted 14 November 2009 - 03:38 AM

QUOTE (tjincville @ Nov 13 2009, 07:47 PM) <{POST_SNAPBACK}>
So far they deny there is a problem and refuse to provide anything except boilerplate suggestions.

You didn't even try, since Du told you to!!!

Re-read his post carefully and follow his instructions. Probably won't hear anything over the week end but something will happen next week.

Posted Image
0

#11 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 14 November 2009 - 05:05 AM

QUOTE (Jim_Hardin @ Nov 14 2009, 04:38 AM) <{POST_SNAPBACK}>
You didn't even try, since Du told you to!!!

Re-read his post carefully and follow his instructions. Probably won't hear anything over the week end but something will happen next week.


Have tried 3 "clean" installations so don't jump to conclusions.
Will be emailing him .reg file on Sunday per his request.


0

#12 User is offline   fallnout 

  • Rookie
  • PipPip
  • Group: Members
  • Posts: 16
  • Joined: 01-November 09

Posted 14 November 2009 - 12:52 PM

QUOTE (tjincville @ Nov 14 2009, 06:05 AM) <{POST_SNAPBACK}>
Have tried 3 "clean" installations so don't jump to conclusions.
Will be emailing him .reg file on Sunday per his request.


@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.

As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."

Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396

Cheers smile.gif


0

#13 User is offline   ogdens 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 13,050
  • Joined: 04-January 06
  • Gender:Male
  • Location:Lucknow, Ontario, Canada

Posted 14 November 2009 - 01:06 PM

QUOTE (fallnout @ Nov 14 2009, 03:52 PM) <{POST_SNAPBACK}>
@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.

As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."

Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396

Cheers smile.gif


The way I read post #11, tjincville has contacted Sonic_Boom and is emailing him Sunday.
0

#14 User is offline   fallnout 

  • Rookie
  • PipPip
  • Group: Members
  • Posts: 16
  • Joined: 01-November 09

Posted 14 November 2009 - 02:07 PM

@ogdens
Thanks for pointing that out... I may have misread. unsure.gif
It can be frustrating at times when a piece of software does not install (been there with Creator Pro), and I was only trying to alay his concerns. mellow.gif
Thanks again smile.gif
Cheers smile.gif

This post has been edited by fallnout: 14 November 2009 - 02:08 PM

0

#15 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 14 November 2009 - 02:47 PM

QUOTE (fallnout @ Nov 14 2009, 01:52 PM) <{POST_SNAPBACK}>
@tjincville
I understand that this can be frustrating, but don't give up, it is fixable.

As "Sonic_Boom" said "Contact support. They will provide you with a workaround if you're getting the "Configuration is not supported" message."

Read this thread, post#6, and you can see that support does/can provide the file.
http://forums.support.roxio.com/index.php?showtopic=58396

Cheers smile.gif


I have contacted support many times. They have not been helpful and specifically deny there is any file that will help.

0

#16 User is offline   tjincville 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 11-November 09

Posted 16 November 2009 - 09:32 AM

FYI I just opened a new ticket with support so maybe that will help. Tom
0

#17 User is offline   Jim_Hardin 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 24,671
  • Joined: 23-January 08
  • Gender:Male

Posted 16 November 2009 - 02:22 PM

QUOTE (tjincville @ Nov 16 2009, 12:32 PM) <{POST_SNAPBACK}>
FYI I just opened a new ticket with support so maybe that will help. Tom

So finally after 3 days you are doing what Sonic Boom suggested… Or am I jumping to conclusions again? laugh.gif
Posted Image
0

#18 User is online   Brendon 

  • Digital Guru
  • Group: Digital Guru
  • Posts: -8,384,432
  • Joined: 04-January 06
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 11 February 2010 - 05:01 PM

QUOTE (ogdens @ Nov 14 2009, 02:06 PM) <{POST_SNAPBACK}>
The way I read post #11, tjincville has contacted Sonic_Boom and is emailing him Sunday.

That's the way I read it too. So he has been following Du's suggestions. smile.gif
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
0

#19 User is online   jonatsonic 

  • Digital Master
  • Group: Administrators
  • Posts: 1,635
  • Joined: 13-April 06
  • Gender:Male
  • Location:Santa Calara, CA
  • Interests:I am the Community and Content Manager at Roxio. I'm not necessarily a tech, but can help you resolve issues, offer advice, and any suggestions for new KB articles are welcome.

Posted 11 February 2010 - 05:17 PM

Hi tjincville -

I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.

Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.

Thanks,

Jon

QUOTE (jonatsonic @ Feb 11 2010, 05:12 PM) <{POST_SNAPBACK}>
Hi tjincville -

I have reviewed your support tickets and show that you returned Creator 2010 on 11/16/2009 and you have not submitted a webticket under your registered forum e-mail address since then. I also couldn't find any tickets this year under your name.

Did you repurchase the software? When you return the software, it usually requires a signed letter of destruction.

Thanks,

Jon


Update: I'm only responding because I was alerted to Brendon's update and want to close this thread if you returned the software.

Jon

0

#20 User is offline   Jim_Hardin 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 24,671
  • Joined: 23-January 08
  • Gender:Male

Posted 12 February 2010 - 02:53 AM

QUOTE (Brendon @ Feb 11 2010, 08:01 PM) <{POST_SNAPBACK}>
That's the way I read it too. So he has been following Du's suggestions. smile.gif

Brendon: you ever check the dates before your pile on???

The OP, tijncville hasn't been on the board in 3 months… So what is your point?

Posted Image
0

Share this topic:


  • (2 Pages)
  • +
  • 1
  • 2
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users