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C2010 Pro backup Backup won't run

#1 User is offline   nrgarnett 

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Posted 14 November 2009 - 09:43 AM

I've tried re-running install but all I get from pressing the 'Backup & Restore' button is few loops of the circular arrow and nothing else.
I'm running a Dell studio 1737, Intel Core 2 Duo P8600 (2.40GHz) , 2 x 320Gb sata drives.
I am running out of ideas as to what else could stop it from running.

Regards

Nige
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#2 User is offline   malatekid 

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Posted 16 November 2009 - 07:31 AM

What is the full name and version number of the software? Did the software come pre-installed in your machine?
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
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#3 User is offline   nrgarnett 

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Posted 16 November 2009 - 12:39 PM

QUOTE (malatekid @ Nov 16 2009, 07:31 AM) <{POST_SNAPBACK}>
What is the full name and version number of the software? Did the software come pre-installed in your machine?


Thanks for answering

Roxio Creator 2010 Pro

Version 1.2.193 sp1 ; 5.0.0.0

The s/w was downloaded / installed

Regards

Nige
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#4 User is offline   nrgarnett 

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Posted 19 November 2009 - 11:39 AM

For anyone who may be interested:-

Using a 'Clean install of the 2010pro s/w' fixed the problem.

I assumed c2010 would overwrite c2009....... and c2010pro would overwrite c2010......... WRONG !!!

Regards

NIge

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