8 replies to this topic

[mohchabi]

Hello,
Today I have downloaded DVDit Pro HD upgrade, and when I want to install it (double click) in my computer (windows), I have a message:

"Windows cannot open this file:
File: DVDitProHDv.4_
To open this file, Windows needs to know what program created it......
What do you want to do?
-Use the web service to find the appropriate program
-Select the program from a list"
I sent a message to Support home and I am waiting.

I would like to know If someone have had the same problem and how did he resolve it.

In advance, Thank you.

Chabi

[malatekid]

What Operating System do you have? The website ad for this product indicates XP or Vista as the required OS.

[mohchabi]

What Operating System do you have? The website ad for this product indicates XP or Vista as the required OS.

Win XP Sp3.

Thanks!

[malatekid]

You quoted the file name as "DVDitProHDv.4_". Is there a last part to the name, like exe or zip?

I don't have access to my DVDit Pro HD file right now but it is maybe a comprressed file that you need to extract. If it is so, then you need a software or utility to extract the file (utility such as Winrar or Winzip).

Edited by malatekid, 16 November 2009 - 06:34 AM.

[mohchabi]

You quoted the file name as "DVDitProHDv.4_". Is there a last part to the name, like exe or zip?

I don't have access to my DVDit Pro HD file right now but it is maybe a comprressed file that you need to extract. If it is so, then you need a software or utility to extract the file (utility such as Winrar or Winzip).

It's okay now. The customer service helped me. I think it's because I used Firefox to download my file and I had a strange file "Unknown file". With "internet explorer" I can download the good file, but I must wait 3 hours to download 125MB. I will try at home, tonight again.

All of you, thank you for your help. I'll let you know about my download, tomorrow.

Chabi

[malatekid]

Good to know you heard from customer support. The download file size of 125 MB seems to be a small size for a full download of a huge program like Dvdit Pro.

The update online is a patch which is 1.25MB.



Can you please post the link that you are using?

Edited by malatekid, 16 November 2009 - 08:20 AM.

[mohchabi]

Good to know you heard from customer support. The download file size of 125 MB seems to be a small size for a full download of a huge program like Dvdit Pro.

The update online is a patch which is 1.25MB.



Can you please post the link that you are using?

Finally, at home,I have downloaded my upgrade (from Internet explorer, and not Mozilla Firefox???) in 3 or 4 minutes.

I have just one question:
Should I update my older version now without finishing my current projects, or wait ?

Chabi.

[malatekid]

I think it would be wise to finish the project first.

[mohchabi]

Hello!
Thank you very much for your support malatekid. I think you are right and I am going to wait before installing my upgrade.

Chabi