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Win 7 will not shut down after installing Creator 2010


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#1 jogo

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Posted 16 November 2009 - 06:59 PM

Had Creator 2009 installed on Windows 7 and everything worked fine.  Purchased Creator 2010 pro as download and installed following clean install instructions.  Install restarted computer fine but when I shut down systen hung.  It eventually restarted with error message:

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 9f
  BCP1: 00000004
  BCP2: 00000258
  BCP3: 856E6D48
  BCP4: 8313FB24
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

Files that help describe the problem:
  C:\Windows\Minidump\111609-25506-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-73601-0.sysdata.xml

After that the system would not shut down.  Help!



#2 firenhancer

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Posted 16 November 2009 - 08:22 PM

Try disabling the Automatically Restart option and provide Stop error message.




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