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Install Problem ESD download won't install

#1 User is offline   djhouk 

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Posted 16 November 2009 - 08:10 PM

I purchased Creator 2010 today from the website. I downloaded both the main program and the content executables. When I execute the first one, it unzips the files (the progress bar continues to the end) and then a second "Windows XP Setup" window appears with the message "Please go to the Control Panel to install and configure system components". When I hit "OK", both windows disappear and nothing else happens. I spoke to support, who suggested the download was corrupt. I re-downloaded, but have the same problem. Help!
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#2 User is offline   firenhancer 

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Posted 16 November 2009 - 08:13 PM

Verify if your system meets the requirement including OS here
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#3 User is offline   djhouk 

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Posted 16 November 2009 - 08:28 PM

Yes, I meet the requirements. I'm not sure if SP3 has been installed. Is there an easy way to check?
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#4 User is offline   malatekid 

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Posted 16 November 2009 - 08:51 PM

Click Start and right click My Computer. Choose Properties. The General tab shows the Service Pack if installed. Does it say Service Pack 3?
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
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#5 User is offline   djhouk 

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Posted 16 November 2009 - 09:13 PM

QUOTE (malatekid @ Nov 16 2009, 08:51 PM) <{POST_SNAPBACK}>
Click Start and right click My Computer. Choose Properties. The General tab shows the Service Pack if installed. Does it say Service Pack 3?


Yes, SP3 is installed - so, my machine meets the system requirements.
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#6 User is offline   Sonic Boom 

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Posted 17 November 2009 - 10:25 AM

Try extracting the .exe using winzip or winrar and running from there.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
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#7 User is offline   firenhancer 

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Posted 17 November 2009 - 10:52 AM

QUOTE (djhouk @ Nov 17 2009, 12:13 AM) <{POST_SNAPBACK}>
Yes, SP3 is installed - so, my machine meets the system requirements.


Found some interesting info here. See if that applies in your case.
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