3 replies to this topic

[sifree]

Hello --

I have a very similar problem. The beginning of my problems: I had Creator 2009 installed and noticed that the Video Convert feature "was unable to initialize engine" received advice via Help Ticket reponse to do a clean install, but I was Unable to Uninstall Roxio.  Using the Control Panel did not remove Roxio. (The program still appeared in Control Panel (Uninstall Programs)  Since then, I have tried Uninstalling Microsoft net 3.5, disabling UAC - this, too was advice given here on the Installation problem board.  Yes, I have disabled Macafee (my Antivirus program).  

I have also tried to install Roxio from the hard drive - with semi luck - only parts of the program installed. (CinePlayer and BackonTrack). Do I have a bad installer disk?

I have been performing clean installs on my Toshiba Satellite Duo core laptop running Vista Home Premium since last Sunday. I have followed the advice given to me via Help Tickets - Perform a Clean install - so far, no luck.

Right now, only a portion of Roxio is installed. There is no shortcut on the desktop, but there is a Roxio Cr. 2009 folder installed with CinePlayer & Back on Track in it.  On the C Drive, the Roxio folder seems to have the rest of the Roxio applications, but when any application icon is clicked on, a RunTime Error appears. I have also seen the message that the certificate file is missing.
.

I don't mean to be a bother (I saw how a previous response said that the advice seeker was "going around in circles) but I would like to resolve this problem and get Roxio Cr 2009 back to a workable or semi workable state - I bought my copy of Roxio 2009 from Best Buy and I have the CD (see above attempt to install from my HD).

My computer is compatible with this program (t was working before I noticed the Video convert problem)

I have box IE 8 & Firefox browsers
AntiVirus - Macafee
Vista Home Premium, up to date service packs
I dont use Windows Live, or Media Center
I have an HP Photosmart Printer

I'm not a programmer or anything like that. But didn't have any trouble with the clean installs, either.  Any advice you can give would be appreciated. I certainly am not listing the symptoms to frustrate you... I just want this to work.

Thanks,
Regina

[jmhoraze]

Hello --

I have a very similar problem. The beginning of my problems: I had Creator 2009 installed and noticed that the Video Convert feature "was unable to initialize engine" received advice via Help Ticket reponse to do a clean install, but I was Unable to Uninstall Roxio.  Using the Control Panel did not remove Roxio. (The program still appeared in Control Panel (Uninstall Programs)  Since then, I have tried Uninstalling Microsoft net 3.5, disabling UAC - this, too was advice given here on the Installation problem board.  Yes, I have disabled Macafee (my Antivirus program).  

I have also tried to install Roxio from the hard drive - with semi luck - only parts of the program installed. (CinePlayer and BackonTrack). Do I have a bad installer disk?

I have been performing clean installs on my Toshiba Satellite Duo core laptop running Vista Home Premium since last Sunday. I have followed the advice given to me via Help Tickets - Perform a Clean install - so far, no luck.

Right now, only a portion of Roxio is installed. There is no shortcut on the desktop, but there is a Roxio Cr. 2009 folder installed with CinePlayer & Back on Track in it.  On the C Drive, the Roxio folder seems to have the rest of the Roxio applications, but when any application icon is clicked on, a RunTime Error appears. I have also seen the message that the certificate file is missing.
.

I don't mean to be a bother (I saw how a previous response said that the advice seeker was "going around in circles) but I would like to resolve this problem and get Roxio Cr 2009 back to a workable or semi workable state - I bought my copy of Roxio 2009 from Best Buy and I have the CD (see above attempt to install from my HD).

My computer is compatible with this program (t was working before I noticed the Video convert problem)

I have box IE 8 & Firefox browsers
AntiVirus - Macafee
Vista Home Premium, up to date service packs
I dont use Windows Live, or Media Center
I have an HP Photosmart Printer

I'm not a programmer or anything like that. But didn't have any trouble with the clean installs, either.  Any advice you can give would be appreciated. I certainly am not listing the symptoms to frustrate you... I just want this to work.

Thanks,
Regina

Thank you so much your detailed description; we definitely need to save your post as the example how to describe a problem!     (Compare that to the many entries where folks do not even know how to spell their own name?)

OK... It appears that important Registry entries had not been made for some odd reason.

I am not convinced .NET 3.5 (BTW, it is now 3.5.1) is the culprit, nor can that be easily uninstalled, as the library is used by many other applications as well.

This what I suggest:   ( it is just a hunch, so crossing fingers might be an essential part! )

1. Login with username that has Administrator privileges.
2. Uninstall the Roxio application (if possible)
3. Go to the TMP folder to ensure it is accessible: enter "%TMP%" in the Windows Explorer address line.
4. Copy the contents of the DVDs to harddrive (to avoid that perhaps a bad spot might prevent the successful installation, and the installer did not realize it could not read the necessary part from the DVD; the COPY would fail, however.)  
5. Run Setup — right mouse-click, and select "Run as Administrator"!

Let us know how that'll work.

Thank you.

[sifree]

I was able to Successfully install Roxio Creator 2009!    

Here's what I did and found out:

I updated DriverX (advice found on this Knowl. Board)
Turned off virus protection and Startup items
Turned off UAC
Copied the Setup disc to my Desktop
Clean install

This was only partially successful as some of the Creator 2009 programs installed.

I opened the Roxio folder on the desktop
I clicked open Roxio Central 4X folder from the Roxio folder on my HD
Clicked on Windows Installer
Installer window opened that gave me 3 options
Remove -- Repair  -- Modify (Grayed out)

I clicked Repair
It went through a short repair process which ended with the message: SETUP REPAIRED

[I did open the EMC11 folder & the EMC Content folders to click Windows Installer but it told me RUN THE SETUP.EXE]

Without doing a Clean install but with virus protection off, startup items disabled, UAC off
I ran the setup again (from the desktop) and IT WORKED.

No error messages - just a prompt to restart and All of the Cr 2009 elements were installed & visible when Roxio opened.

Regina    

Edited by sifree, 20 November 2009 - 09:58 PM.

[jmhoraze]

I was able to Successfully install Roxio Creator 2009!    

Here's what I did and found out:
...

Without doing a Clean install but with virus protection off, startup items disabled, UAC off
I ran the setup again (from the desktop) and IT WORKED.

No error messages - just a prompt to restart and All of the Cr 2009 elements were installed & visible when Roxio opened.

Regina    

Dear Regina:

Thank you so much for the update and the good news!  
Now you are allowed to post new entries where an application might misbehave.  

This is what I think had happened:  During the first install that somewhat failed, there could have been a Registry entry set that signaled an incorrect installation status that then screwed up subsequent uninstall/reinstall attempts.  An AntiVirus program can also be the culprit not allowing for the successful installation important Registry entries to be made.  And with the preparations you have done the installation finally went through.  

BTW, there is no secret that even Microsoft folks have some intense love–hate relationship with the Registry and its ever so growing complexity and vulnerabilities even on the smallest inconsistencies!

After two years with Windows Vista and now Windows 7 on my PC I have over 115000 files and close to 11000 subfolder, 10.8 GB in the c:\Windows folder; 65500 files and 12300 subfolders in the c:\Program folders (OK, aside SharePoint I have all Microsoft Office products, including Visio, Project, Publisher, and what not installed).  The Registry (tries to) ensuring all applications find their necessary counterparts and libraries and work-folders and I/O devices and applicable drivers, codecs, sub-programs, Windows resources, and what not.  Consequently, the Registry database is now some 100 MB what used to be just a small fraction in Windows 2000 or Windows XP.

With said complexity comes the danger that often unanticipated events get unnoticed and cause great havoc to the system.  Then the only advise I could provide is the following:  Run FDISK, delete any things is may find; especially things called "Partitions".  Those are in fact Trojan Horses that allow nasty Viruses called "Operating System" to be installed that take hostage of all your hardware and your software and cause severe performance degradation, and may even severely heat up your processors and your memory!  

Edited by jmhoraze, 21 November 2009 - 09:50 PM.