27 replies to this topic

[DPriest]

I currently have Easy CD Creator 5
Running windows XP

During the install of AVG update i am getting this message.


    
     Installer has detected that there is an outdated version of the program Roxio Easy CD & DVD
     Creator, which contains a bug that (among others) can cause problems with AVG 9.0.

     We recommend you to update this software prior to installation of AVG 9.0. An update package is
     available on the Roxio web page.



I could not fine any updates for 5, so wondering if there even is one, or i need to get an all together newer version.

Thanks for any input

[KenLS]

I also have this issue on a Dell Server that originally came w/ this installed. The server is running Windows 2000 Server. Newer Roxio Programs don't seem to support this W2KServer software. What do I need to do? No, upgrading to a newer Server/Server Software is NOT an option.

Edited by KenLS, 19 November 2009 - 10:39 AM.

[firenhancer]

Try this patch.

[vals]

Help! I have the same issue as DPriest.  I can't reinstall AVG because of an issue with Roxio.
I can't remove my Roxio easy cd creator because I can't find my disc. Add and Remove ask to insert the installation disc.
Do you know if it can be removed anyway without the disc?
Thanks

Edited by vals, 19 November 2009 - 12:47 PM.

[Brendon]

Use the Patch, Vals.

[JuliaK]

I have the same situation as DPriest describes in the 1st post.  I tried installing the patch - unsuccessfully.  I got the message:

"This updater is designed for CDR4 drivers 7.1 and above."

When I go into device manager, I see the following for my cd-rom drive: HL-DT-ST CD-RW GCE-8400B, which has driver 5.1.2535.0 assigned.

Do I need a different patch?  Do I have an outdated driver?  

Thanks for your help.

[Brendon]

JuliaK,

Please tell us some basic facts:
-what Roxio software are you running? [name and version, please]
-what Operating System is it running in?
-is the patch file you downloaded called updatecdr4_53_71.exe and is it 188.406 bytes?
-exactly what error did you get when you tried to use the patch?

[JuliaK]

Brendon,

I'm running Roxio Easy CD Creator 5, ver 5.2.0.56 SP1

Running Windows XP ver 2002 SP3

Yes, the patch I downloaded is called updatecdr4_53_71.exe, and is it 188.406 bytes.

When I tried to run the patch, a pop-up displayed the message "This updater is designed for CDR4 drivers 7.1 and above.", along with an OK button.

Thanks for any suggestions you may have.

[Brendon]

Hi Julia,

You seem to be running an OEM version, [Dell?] so things might not be quite the same as they are with my system. However if you have an OK button, have you clicked on that ? What happened ?

The CDR4 file in XP is called cdr4_xp.sys, and it is usually in the C:\Windows\System32\Drivers folder. If you locate that and right-click on it, and select Properties > Version, Windows should display what version it is.

Version 4_53_41 represents version 7.1, and the updater should work as long as your current version is equal to or greater than 4_53_71.

If this updater doesn't work, please tell me what version of CDR4 you do have [by the method above] and what complaint the updater made when it refused to work.  If it doesn't work I may have to reinstall Easy CD Creator 5 and go investigate it for you.

Regards,
Brendon

[JuliaK]

Hi Brendon,

Yes, I've got a Dell Dimension 4550.  When I clicked on the "ok" button, the pop-up disappeared, and the patch was no longer executing.

The cdr4_xp.sys file is version 5.2.0.91 on my pc.

When I attempted to run the updater, the message "This updater is designed for CDR4 drivers 7.1 and above" displayed (along with a white "X" in a red circle), I selected OK, and the updater was no longer running.  I cannot get it to run.

I appreciate your continued assistance!  

Julia

[Brendon]

Hi Julia,

I'm really unimpressed by AVG and its quibbling!    Right, time we got out the big guns, I think.

Plan: Rename your 5.2 copy of cdr4_xp.sys, and put a copy of the 5.3 file in that folder to see if it will fix the problem.
Renaming your file from cdr4_xp.SYS to cdr4_xp.OLD will take it out of play without destroying it, in case you need to go back to the original state.

[1] Can you get at that file in C:\Windows\System32\Drivers and rename it?  You might have to do it in safe mode if Windows won't let you touch it.

[2] Download this file  cdr4_xp.txt   60.83K   228 downloads It's the 5.3.5.10 version of cdr4_xp.sys, but it has been renamed so I could post it.

[3] Rename my file to cdr4_xp.sys [just change the extension from .txt to .sys]

[4] Copy this file into C:\Windows\System32\Drivers, where it should take the place of your old file.

[5] Restart Windows and see if ECDC 5 still works

[6] If it does, see if AVG has stopped whining at you.

If it didn't work, delete my file and rename yours back to what it was, and let me know the bad news.

Regards,
Brendon

[JuliaK]

Hi again Brendon,

I was able to follow all the steps fine, until the last one....unfortunately, AVG did not stop whining.     Thank-you for the creativity, and sending me the cdr4 file.  Here's what the AVG message says -

Installer has detected that there is an outdated version of the program Roxio Easy CD & DVD Creator, which contains a bug that (among others) can cause problems with AVG 9.0.

We recommend you to update this software prior to installation of AVG 9.0  An update package is available on the Roxio web page.  [Next], [Exit]

I could actually select the "next" button, and proceed with the install.  What do you think?  I also think the AVG folks could use a grammar lesson, or two.  

Julia

[Brendon]

Hello Julia [waves]

Sorry to be so long replying, but I've been off trying things out and it has taken a lot of repetition.

I was trying out that update patch on everything I had from version 5.0. It didn't work with 5.1.154, and a number of other minor updates, but I finally got it to run against version 5.3.1.154. I couldn't check against 5.2 because that's an OEM version and I don't have it.

Anyway, when it finally ran it overwrote the old file with version 7.1.0.190, and here it is.  cdr4_xp.txt   43.25K   380 downloads
Would you please try the magic with this file (renamed) and see if AVG is still sucking lemons?

If AVG still gives you trouble, there is one final solution I can offer. It's a "placeholder" file I found which seems to act like a dummy file. If you use this file AVG is sure not to know it because it has almost no code in it at all - it's empty-CDR4. Lord only knows what it is used for, but it should shut AVG up.  Downside is that it might stop ECDC from working, but I don't think that will happen.
 MTcdr4_xp.txt   2.38K   168 downloads

I'm keen to hear how the saga ends

Regards,
Brendon

[JuliaK]

SUCCESS - finally!  I was able to install AVG with the 7.1.0.190 cdr4 file.

Thank-you so much for all your help, Brendon.  I am amazed - and grateful - at all the time you spent figuring out what would allow me to get beyond this issue.  

Thanks again.

Julia

[Brendon]

Thanks Julia,

I'm very happy to have helped you, and the knowledge might help others later on.

Happy Thanksgiving.
Brendon

[Toms94]

Thanks Julia,

I'm very happy to have helped you, and the knowledge might help others later on.

Happy Thanksgiving.
Brendon

Thanks from me as well. I had the same issue....same computer and this worked for me as well.

[Brendon]

Excellent.  Thank you.

Brendon

[El Kabong]

Thanks for the help. The instructions in post 11 with the file in post 13 did the trick.  

[waltlyzb]

I've also downloaded the AVG 9.0 program and got the same message about needing an update. Trouble was the Roxio came with the PC I purchase back in 2006. And the documentation with the PC did not even mention Roxio. I'm not sure what to do here and what to use without problems. The PC uses Windows XP Home Edition and was purchased at Best Buy.

[firenhancer]

I've also downloaded the AVG 9.0 program and got the same message about needing an update. Trouble was the Roxio came with the PC I purchase back in 2006. And the documentation with the PC did not even mention Roxio. I'm not sure what to do here and what to use without problems. The PC uses Windows XP Home Edition and was purchased at Best Buy.

And have you attempted any of the suggestions from Brendon's post?