OWC External DVD Writer - no USB functinality?

#1 willoghby

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Posted 20 November 2009 - 09:13 PM

H,

Just got an OWC External DVD Writer, with FW and USB, but when I connect it as a USB device, it's not appearing in Toast 10.

Any help or ideas most welcome.
Is there a patch available for this?
I'm running the 10.0.4 software.

Thanks

#2 tsantee

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Posted 21 November 2009 - 07:58 AM

Someone else posted an issue with a new OWC external drive. It might have been the same. Do you have an earlier version of Toast 10 so you can check that this didn't change with the 10.0.4 update? Have you reported this to OWC?

I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!

#3 ComPH

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Posted 21 November 2009 - 12:01 PM

I have OWC combination BD burner (Pioneer based). I normally only connect it via FireWire, but just tried it over USB. It shows on the desktop, and when I select it in Toast, it works o.k. Perhaps as tsantee suggests, you should check with OWC. Of course lot can depend on the actual Mac, burner and software you are using, but OWC should know if there is any generic issue with their product. Can you check the USB connection on another computer? Mine works on several Macs and PC's. Sorry I cannot help any further.

#4 willoghby

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Posted 21 November 2009 - 01:46 PM

Thanks for the replies guys, yes I have reported it to OWC, and after three email responses, they have no suggestions!
Only that there may be a "Patch" for Toast 10 available, but I have the latest software so I doubt if it's that.
Works fine in the Mac OSX native burner (itunes/disk utility etc) just not in Toast.

I don't have another version, but may know someone who has.
Will try that option before getting back to you.

Thanks again, any other suggestions would be great