16 replies to this topic

[Barbara Jo]

OMG!  Can anyone help with this problem?  I have installed, uninstalled, on 2 different computers, tried the patch on both, tried new dvd's, I cannot get this thing to work!  It starts capturing, then stops on its own (which actually takes about 2 mins to complete).  I am no techie, so plain old language would help.  Currently uninstalling ONE MORE TIME then sending this thing back!

[grandpabruce]

OMG!  Can anyone help with this problem?  I have installed, uninstalled, on 2 different computers, tried the patch on both, tried new dvd's, I cannot get this thing to work!  It starts capturing, then stops on its own (which actually takes about 2 mins to complete).  I am no techie, so plain old language would help.  Currently uninstalling ONE MORE TIME then sending this thing back!

If you have a large gap, between video scenes, on whatever you are capturing, the software will stop.  You have to manually start it again, from the point that it quit.

[parish]

If you have a large gap, between video scenes, on whatever you are capturing, the software will stop.  You have to manually start it again, from the point that it quit.

But it doesn't have to be a large gap, just a few seconds causes "No Signal" to come up and capture to stop. Starting again doesn't work well as it takes the s/w a few seconds to detect the signal and re-enable the Capture Now button which means you lose the first few seconds after the gap.

Given that gaps will be common in home-made video tape recordings this is something that Roxio should address. I would suggest that capture should only stop after say 30 seconds of No Signal (which would pretty much likely to be the end of the tape) and/or if you set Capture Time to the length of the tape it records for that time whether there's a signal or not. At least you could set it capturing and go do something else instead of having to be there to manually deal with gaps in the recording.

[grandpabruce]

But it doesn't have to be a large gap, just a few seconds causes "No Signal" to come up and capture to stop. Starting again doesn't work well as it takes the s/w a few seconds to detect the signal and re-enable the Capture Now button which means you lose the first few seconds after the gap.

You could rewind to the beginning of the gap and try.

Given that gaps will be common in home-made video tape recordings this is something that Roxio should address. I would suggest that capture should only stop after say 30 seconds of No Signal (which would pretty much likely to be the end of the tape) and/or if you set Capture Time to the length of the tape it records for that time whether there's a signal or not. At least you could set it capturing and go do something else instead of having to be there to manually deal with gaps in the recording.

You would have to tell Roxio directly.  We are users of the software, like you, and you won't get any disagreement from us.  It should be changed.

[cdanteek]

But it doesn't have to be a large gap, just a few seconds causes "No Signal" to come up and capture to stop. Starting again doesn't work well as it takes the s/w a few seconds to detect the signal and re-enable the Capture Now button which means you lose the first few seconds after the gap.

Given that gaps will be common in home-made video tape recordings this is something that Roxio should address. I would suggest that capture should only stop after say 30 seconds of No Signal (which would pretty much likely to be the end of the tape) and/or if you set Capture Time to the length of the tape it records for that time whether there's a signal or not. At least you could set it capturing and go do something else instead of having to be there to manually deal with gaps in the recording.

Tell us exactly how your connected to a USB 2.0 port.

I want details, how, when, where, and with what??

Any USB hub or extension involved??

cd

[parish]

You could rewind to the beginning of the gap and try.

Problem is that the Capture Now button is disabled until the signal appears again and. as I said. the s/w takes a few seconds to enable the button again.

[myguggi]

Problem is that the Capture Now button is disabled until the signal appears again and. as I said. the s/w takes a few seconds to enable the button again.

The workaround for this is to play the tape and immediately hit the pause button on the camcorder when the video appears. VHS2DVD will now see a signal and you can hit the Start Capture button. Then hit the play button on the camcorder. This will of course give you some "garbage" at the beginning of the capture file but that can easily be trimmed off.

[cdanteek]

Problem is that the Capture Now button is disabled until the signal appears again and. as I said. the s/w takes a few seconds to enable the button again.

YOU choose not to answer questions I ask, just repeat the same thing.

I can capture tapes 10 to 15 years old off the camera, with stops and starts all the way through the tape and never experience what YOU do...

cd

[myguggi]

YOU choose not to answer questions I ask, just repeat the same thing.

I can capture tapes 10 to 15 years old off the camera, with stops and starts all the way through the tape and never experience what YOU do...

cd

CD, I understand the OPs problem since I have the same thing happening all the time if the gap is 3 secs or more. Its a combination of Roxio, camera and some witchcraft. If I use other software to capture it does not happen.

[cdanteek]

CD, I understand the OPs problem since I have the same thing happening all the time if the gap is 3 secs or more. Its a combination of Roxio, camera and some witchcraft. If I use other software to capture it does not happen.

Thanks Walt, I'll leave the witchcraft with you then...  
cd

[parish]

YOU choose not to answer questions I ask, just repeat the same thing.

With respect, I'm not choosing not to answer your questions, I was replying to someone else's post and I've only just read your questions.

Tell us exactly how your connected to a USB 2.0 port.

I want details, how, when, where, and with what??

Any USB hub or extension involved??

cd

The Roxio device is plugged directly into a USB2 port (i.e. no USB extension cable and/or hub) on a Dell Latitude 505 running XP SP3

The camera is a Canon E300 and is connected using the RCA composite video connector (this camera doesn't have S-video).

Also, I'm in the UK so the video format is PAL just in case that affects the way the signal is detected by the s/w compared to NTSC.

Edited by parish, 23 November 2009 - 06:02 AM.

[compostloader]

GOOD LUCK..BEEN TRYING WITH SUPPORT TO FIX THE PROBLEM YOU HAVE AND GOT NO REMEMDY FROM SUPPORT , EXCEPT TO BE THERE AND RESTART WHEN IT STOPS CAPTURING..THIS WILL BE A PAIN ,CAUSE THEN CAN'T LEAVE UNATTENDED..SOFTWARE HAS PROBLEM IN WHICH THEY SHOULD RECTIFY OR GIVE US OUR MONEY BACK..GOOD LUCK

[myguggi]

GOOD LUCK..BEEN TRYING WITH SUPPORT TO FIX THE PROBLEM YOU HAVE AND GOT NO REMEMDY FROM SUPPORT , EXCEPT TO BE THERE AND RESTART WHEN IT STOPS CAPTURING..THIS WILL BE A PAIN ,CAUSE THEN CAN'T LEAVE UNATTENDED..SOFTWARE HAS PROBLEM IN WHICH THEY SHOULD RECTIFY OR GIVE US OUR MONEY BACK..GOOD LUCK

Do you have a vision problem otherwise turn off the caps lock - its annoying

Some people have no problem capturing through gaps - it seems to be perhaps a function of the VCR or camcorder. I have tried capturing with other software and I have the same shutdowns so its not necessarily a Roxio problem.

[parish]

Some people have no problem capturing through gaps - it seems to be perhaps a function of the VCR or camcorder.

That may well be the case, but since this product is aimed at the home user, capturing amateur video recorded on consumer equipment not pro equipment, then gaps, breaks, and varying quality are to be expected so the s/w should be able to cope with it.

One other thing I've discovered while fighting with the s/w is that sometimes when these gaps occur the s/w randomly decides to change the video standard setting.

Mine is PAL_B, I set it in Options, click Apply, then OK, so it should be set - and stay set. What then happens is that after some gaps the capture window still displays No Signal (and the Capture button is disabled) even though I can see the video playing in the preview window. If I go to Options, the Standard has changed to PAL_I - or even sometimes NTSC (the clue that it has switched to NTSC is that the video in the preview window is only B+W).

The only thing I've got left to try is to get a Composite to S-video adaptor and try connecting using the S-video connector on the capture device - although I doubt it will make any difference.

What makes this all the more annoying is that if I stop - not pause - the playback on the camcorder so the video preview window is just showing the background noise, the s/w thinks there is a signal and the Capture button is enabled.

[Jim_Hardin]

That may well be the case, but since this product is aimed at the home user, capturing amateur video recorded on consumer equipment not pro equipment, then gaps, breaks, and varying quality are to be expected so the s/w should be able to cope with it.

One other thing I've discovered while fighting with the s/w is that sometimes when these gaps occur the s/w randomly decides to change the video standard setting.

Mine is PAL_B, I set it in Options, click Apply, then OK, so it should be set - and stay set. What then happens is that after some gaps the capture window still displays No Signal (and the Capture button is disabled) even though I can see the video playing in the preview window. If I go to Options, the Standard has changed to PAL_I - or even sometimes NTSC (the clue that it has switched to NTSC is that the video in the preview window is only B+W).

The only thing I've got left to try is to get a Composite to S-video adaptor and try connecting using the S-video connector on the capture device - although I doubt it will make any difference.

What makes this all the more annoying is that if I stop - not pause - the playback on the camcorder so the video preview window is just showing the background noise, the s/w thinks there is a signal and the Capture button is enabled.

Those settings make no difference whatsoever…

That is what happens AFTER the digitized stream reaches the PC!!!

I agree that stopping capture is annoying. I ran tests and cannot duplicate it on 3 different PCs even with breaks up to 1 1/2 minutes!

But I do believe others who do have it  

I think we have seen the last SP for this one so if I had the problem, I would be looking elsewhere to resolve it.

Different wires, short connections, nothing on battery, different ports anything and everything to make sure the best possible signal is getting to the device and then the best signal is getting to the PC.

[parish]

Those settings make no difference whatsoever…

That is what happens AFTER the digitized stream reaches the PC!!!

But it does make a difference as to whether No Signal is displayed or not and, of course, if it says No Signal then the Capture button is disabled.

I agree that stopping capture is annoying. I ran tests and cannot duplicate it on 3 different PCs even with breaks up to 1 1/2 minutes!

But I do believe others who do have it  

After a lot of Googling it seems that Easy V2D either works perfectly (as it does for you) or gives nothing but problems (as it does for me) so I guess it must be down what the camcorder/VCR does with/to the signal - and maybe differences between PAL and NTSC (I'm assuming you use the latter).

I think we have seen the last SP for this one so if I had the problem, I would be looking elsewhere to resolve it.

Different wires, short connections, nothing on battery, different ports anything and everything to make sure the best possible signal is getting to the device and then the best signal is getting to the PC.

Oh well, guess I'll just stick it on eBay. If I'd bought it from Roxio's online store I could have got my money back as they have a 30-day unconditional returns deal - but I bought form Amazon  

Thanks for you advice/suggestions for trying to reslove this

[Jim_Hardin]

But it does make a difference as to whether No Signal is displayed or not and, of course, if it says No Signal then the Capture button is disabled.



After a lot of Googling it seems that Easy V2D either works perfectly (as it does for you) or gives nothing but problems (as it does for me) so I guess it must be down what the camcorder/VCR does with/to the signal - and maybe differences between PAL and NTSC (I'm assuming you use the latter).



Oh well, guess I'll just stick it on eBay. If I'd bought it from Roxio's online store I could have got my money back as they have a 30-day unconditional returns deal - but I bought form Amazon  

Thanks for you advice/suggestions for trying to reslove this

then we are done here.