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Cannot install SP2

Started by richy rich , Nov 21 2009 01:47 AM

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#1 richy rich

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Posted 21 November 2009 - 01:47 AM

mine says exactly the same !

when i try to download service pack 2 for roxio its says that the software not found and i need to reinstall !  

i have done this twice now and its still the same.

i am going insane.

i have contacted many members , but to no avail.   thanks people for the suggestions.

im still having the same problem.

i CANNOT capture anything.

one screen reads no signal , another reads greyed out capture now box.

i have tryed changing the composite and device options . . . .heck i even played around with pal , ntsc and secam settings and back again.

i dont have a back USB port like some one suggested, i have three but there is no difference no matter which one i use

i also do not have any kind of device attached. like someone else kindly mentioned.

but STILL cant get this bloody thing to work.

i dont want to pay 1 pound a minute ! to get something to work , that should work anyway !

i have launched a request with roxios tech support ( been waiting a week now ! ) ,

this has to be the WORST product i have brought yet !   unless someone can point me in the direction of a service pack/product to make this work ! - although i DO NOT want to pay out for something that should ultimately work . i would be more than greatful.

just was STILL wondering if ANYONE can help !

please im desperate !

#2 Jim_Hardin

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Posted 21 November 2009 - 04:11 AM

That message is issued whenever you aleready have SP2 installed. Look at your Version Number (Help – About)

Look through cdanteek’s pinned post at the top and compare his pictures with your system.

Posted Image

#3 grandpabruce

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Posted 21 November 2009 - 05:43 AM

QUOTE (richy rich @ Nov 21 2009, 03:47 AM) <{POST_SNAPBACK}>
mine says exactly the same !

when i try to download service pack 2 for roxio its says that the software not found and i need to reinstall !   

i have done this twice now and its still the same.

i am going insane.


A needed clarification, here.  You were trying to install SP2, not download it.  You already dowloaded it, from Roxio's server.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#4 richy rich

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Posted 21 November 2009 - 09:23 AM

i will answer both of you thanks for the responses.

version is : 1.2.198;5.0.0.0  . . . . . not sure which it is  - you ?


i am trying to install sp2 not download - then it says once i have donwloaded it , " software not found "

i am using windows xp , i believe it is service pack 3 ,    but am not sure . . . . . would this make a difference ?


please help me     lol

#5 cdanteek

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Posted 21 November 2009 - 09:37 AM

QUOTE (richy rich @ Nov 21 2009, 11:23 AM) <{POST_SNAPBACK}>
i will answer both of you thanks for the responses.

version is : 1.2.198;5.0.0.0  . . . . . not sure which it is  - you ?


i am trying to install sp2 not download - then it says once i have donwloaded it , " software not found "

i am using windows xp , i believe it is service pack 3 ,    but am not sure . . . . . would this make a difference ?


please help me     lol


Do you show this in 'Help About This Software'??

V2DSP2.jpg

cd

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed    
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)    
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#6 richy rich

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Posted 21 November 2009 - 01:53 PM

QUOTE (cdanteek @ Nov 21 2009, 09:37 AM) <{POST_SNAPBACK}>
Do you show this in 'Help About This Software'??

V2DSP2.jpg

cd

no i do not see this.

i see the numbers mentioned b4 !

any other suggestions

#7 grandpabruce

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Posted 21 November 2009 - 02:47 PM

QUOTE (richy rich @ Nov 21 2009, 03:53 PM) <{POST_SNAPBACK}>
no i do not see this.

i see the numbers mentioned b4 !

any other suggestions


It looks like you have some newer version of the software, that none of us have seen.  SP2 may not be needed.

How are you connected, from your VCR, to the USB device?  Are you using a SCART adapter?  Some don't work.

James Hardin posted a link to one that is known to work.  Here is the link:

http://www.amazon.co.uk/Hama-Phono-SCART-S...9242&sr=8-1

Edited by grandpabruce, 21 November 2009 - 02:49 PM.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#8 richy rich

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Posted 22 November 2009 - 07:49 AM

QUOTE (grandpabruce @ Nov 21 2009, 02:47 PM) <{POST_SNAPBACK}>
It looks like you have some newer version of the software, that none of us have seen.  SP2 may not be needed.

How are you connected, from your VCR, to the USB device?  Are you using a SCART adapter?  Some don't work.

James Hardin posted a link to one that is known to work.  Here is the link:

http://www.amazon.co.uk/Hama-Phono-SCART-S...9242&sr=8-1

i have jus purchased this scart cable .

will let you all know how it goes when it arrives !

thanks all for help . . .  really is needed

#9 grandpabruce

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Posted 22 November 2009 - 09:38 AM

QUOTE (richy rich @ Nov 22 2009, 09:49 AM) <{POST_SNAPBACK}>
i have jus purchased this scart cable .

will let you all know how it goes when it arrives !

thanks all for help . . .  really is needed


Well, hopefully that will be the solution for you.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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