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Good day,
Thought I'd post on the discussion groups as the automated customer support isn't helping much. A customer of mine recently had his laptop wiped. From what I understand, EasyDVD came preinstalled on said laptop. Is there a way to retrieve said software? Which numbers would he need to provide? The customer support questions only seemed to pertain to software which had been purchased through the website. Any help is appreciated!
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Retrieving OEM software
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- Digital Guru
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Posted 27 November 2009 - 09:21 AM
QUOTE (JCCComputers @ Nov 27 2009, 12:09 PM) <{POST_SNAPBACK}>
Good day,
Thought I'd post on the discussion groups as the automated customer support isn't helping much. A customer of mine recently had his laptop wiped. From what I understand, EasyDVD came preinstalled on said laptop. Is there a way to retrieve said software? Which numbers would he need to provide? The customer support questions only seemed to pertain to software which had been purchased through the website. Any help is appreciated!
Thought I'd post on the discussion groups as the automated customer support isn't helping much. A customer of mine recently had his laptop wiped. From what I understand, EasyDVD came preinstalled on said laptop. Is there a way to retrieve said software? Which numbers would he need to provide? The customer support questions only seemed to pertain to software which had been purchased through the website. Any help is appreciated!
The manufacturer of the Laptop that supplied the software is responsible for the OEM software as well as support and you will have to contact them. Roxio does not support OEM software.
BTW, you have posted in the Venue and Qflix forum which obviously the customer does not have. Also EasyDVD is too vague to specify the actual software.
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
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Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
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