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[WEBSLOW]

A few months ago I orignally wrote for help on the VHS to DVD software changing tracks between songs.  Support ignored my question entirely and had the nerve to write back a week later saying that they had not heard back from me so they assumed my problem solved even though I wrote them in the interm asking for help.  I responded a half dozen times, each response was ignored or at least they did not respond in any way.  

I wrote them again about a week ago with the same question - Their response this time was to tell me to look it up.  

I recommend to anyone that is still within their warrenty period to return the product to the store to do it now.