[bdg600]

Just installed EMC8 and updated it. Everytime I try to launch from the desk top icon or I try to launch the home page from the program menu i get an "invalid Pointer (comerror 80004003)". It appears everything else is working but I have not done much with it yet. Any ideas on what the fix for this is?

[sknis]

When you did the initial install, which one did you use or did you do something else? If you used the wrong installer program, it does not install the home page. Did you have the home page before you updated?

bdg600, on Jun 5 2006, 09:09 AM, said:

Just installed EMC8 and updated it. Everytime I try to launch from the desk top icon or I try to launch the home page from the program menu i get an "invalid Pointer (comerror 80004003)". It appears everything else is working but I have not done much with it yet. Any ideas on what the fix for this is?

[bdg600]

About which installer I used, I just put the disk in my cdrom and it started autimatically so im not sure what exe file it used. Have i ever had the home page? Nope, I did the reinstall just incase something went wrong the first time but it hasnt made a difference.

[sknis]

bdg600, on Jun 6 2006, 08:28 AM, said:

About which installer I used, I just put the disk in my cdrom and it started autimatically so im not sure what exe file it used. Have i ever had the home page? Nope, I did the reinstall just incase something went wrong the first time but it hasnt made a difference.

I asked because some people do not use the auto play feature and explore the drive. Did you do a custom install? Does everything else work? There was a problem in the beta with this happening but I don't remember the resolution. Perhaps someone else will have an idea.

[grandpabruce]

sknis, on Jun 6 2006, 09:19 AM, said:

I asked because some people do not use the auto play feature and explore the drive. Did you do a custom install? Does everything else work? There was a problem in the beta with this happening but I don't remember the resolution. Perhaps someone else will have an idea.

They eliminated the problem that was found in the beta testing when using the msi installer instead of the exe file.

[bdg600]

Every time i try to load this program it prompts me to run the EXE file so im not having any luck with the msi file. Third time i loaded this program and patched it and still cant get the home page to work; still pointer error. Roxio has failed to return my email. I am quite disgusted

[John at Roxio]

Well we are here listening to you. Thats why we have the forums. I am checking into this issue for you right now. I understand your frustration, but dont think that we dont want to help at all.

[grandpabruce]

bdg600, on Jun 9 2006, 09:27 AM, said:

Every time i try to load this program it prompts me to run the EXE file so im not having any luck with the msi file. Third time i loaded this program and patched it and still cant get the home page to work; still pointer error. Roxio has failed to return my email. I am quite disgusted

I forgot to mention in my post above that clicking on the .msi file will not install the suite.

[John at Roxio]

Ok, I did some research. It looks like this is a somewhat common problem with Windows files. It means that file has been corrupted or moved. Since you just installed the applicaiton I would assume an installation problem.
First, do you have Nero installed? Sometimes those applicaitons confilict with one another so make a decision which one you really want and get rid of the other (assuming you have both).
If not then just do a clean install, and make sure you are not running any antivirus software duing the installation, sometimes those type of programs casue problems for installers.

*Edited for punctuation*

[mrheadrick]

One other thing, is Windows Installer 3.1 listed in Add/Remove programs? If not, you might try installing it. It can be found here: http://www.microsoft.com/downloads/details...&displaylang=en

Windows Update should have already installed it, however.

Mark H.

[REDWAGON]

I would think that somewhere in the program files there is an executable file that runs the "Home Page". I'm not familiar with that exact file name but if there is one then see if that will start the home page and then just make a shortcut to it on your desktop. Or am I not seeing your problem right ? As far as just installing the program itself, with an exe or msi file, there should be an answer for that.

Frank....

[jeanrosenfeld]

The shortcut target line for the roxio home page is

"C:\Program Files\Common Files\Roxio Shared\Roxio Central\Main\Roxio_Central.exe"

including ""

There is also a reference to the pointer error here,

http://forums.support.roxio.com/lofiversio...x.php/t975.html

the poster found it was solved when he installed SP2 on his XP.

This post has been edited by jeanrosenfeld: 10 June 2006 - 06:24 AM

[sknis]

Good find; I don't remember that post at all.

jeanrosenfeld, on Jun 10 2006, 09:20 AM, said:

The shortcut target line for the roxio home page is

"C:\Program Files\Common Files\Roxio Shared\Roxio Central\Main\Roxio_Central.exe"

including ""

There is also a reference to the pointer error here,

http://forums.support.roxio.com/lofiversio...x.php/t975.html

the poster found it was solved when he installed SP2 on his XP.