Jump to content
  • 0
Lord Edwin

'Easy CD/DVD Burning' crashes when adding m4a files

Question

I'm new to Roxio products in general, but here is my issue:

 

I have a new Windows 7 PC which came with Easy CD & DVD Burning DE Home (version 10.3.106) installed. I further installed iTunes and Quicktime because all of my music is playlisted on iTunes, and in m4a format.

 

When trying to create a disc using the noob-ready 'Audio CD' tool, I try and 'add music' which is in m4a format and the program immediately crashes (drag and drop doesn't crash it, but does leave it stuck in a processing loop). The error message is as follows:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Roxio_Central36.exe

Application Version: 3.80.65.65505

Application Timestamp: 4a3fcec9

Fault Module Name: QuickTime.qts

Fault Module Version: 7.65.17.80

Fault Module Timestamp: 4afa620b

Exception Code: c0000005

Exception Offset: 0002df18

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 4105

Additional Information 1: 1218

Additional Information 2: 121809a6af912f2f6ba210f434f5b546

Additional Information 3: 0d04

Additional Information 4: 0d04226c515541af515edc13049d24d6

 

I assume this means that Quicktime, which I think is used to allow Roxio to handle m4a files, is failing somehow, but I have an up-to-date and recently reinstalled version of Quicktime. Other file formats (mp3, wma) do add correctly. Does anyone have any insights?

 

And while I'm at it, why can I not see m4a audio files when trying to add music in the Music Disc Creator?

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0
I'm new to Roxio products in general, but here is my issue:

 

I have a new Windows 7 PC which came with Easy CD & DVD Burning DE Home (version 10.3.106) installed. I further installed iTunes and Quicktime because all of my music is playlisted on iTunes, and in m4a format.

 

When trying to create a disc using the noob-ready 'Audio CD' tool, I try and 'add music' which is in m4a format and the program immediately crashes (drag and drop doesn't crash it, but does leave it stuck in a processing loop). The error message is as follows:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Roxio_Central36.exe

Application Version: 3.80.65.65505

Application Timestamp: 4a3fcec9

Fault Module Name: QuickTime.qts

Fault Module Version: 7.65.17.80

Fault Module Timestamp: 4afa620b

Exception Code: c0000005

Exception Offset: 0002df18

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 4105

Additional Information 1: 1218

Additional Information 2: 121809a6af912f2f6ba210f434f5b546

Additional Information 3: 0d04

Additional Information 4: 0d04226c515541af515edc13049d24d6

 

I assume this means that Quicktime, which I think is used to allow Roxio to handle m4a files, is failing somehow, but I have an up-to-date and recently reinstalled version of Quicktime. Other file formats (mp3, wma) do add correctly. Does anyone have any insights?

 

And while I'm at it, why can I not see m4a audio files when trying to add music in the Music Disc Creator?

 

You most likely have an OEM (DEll?) version of EMC 10 which means it has many features disabled or missing. You will have to contact the PC manufacturer for help regarding the dostware.

Share this post


Link to post
Share on other sites
  • 0

The 10.3 is most likely an OEM supplied Win7 modified version.

 

None of us have ever really seen it and all "support" will come from your supplier, not Roxio…

 

I would suggest the Clean Install: Vista/Win7

 

That should do the trick.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×