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'Easy CD/DVD Burning' crashes when adding m4a files


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#1 Lord Edwin

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Posted 16 December 2009 - 11:07 AM

I'm new to Roxio products in general, but here is my issue:

I have a new Windows 7 PC which came with Easy CD & DVD Burning DE Home (version 10.3.106) installed. I further installed iTunes and Quicktime because all of my music is playlisted on iTunes, and in m4a format.

When trying to create a disc using the noob-ready  'Audio CD' tool, I try and 'add music' which is in m4a format and the program immediately crashes (drag and drop doesn't crash it, but does leave it stuck in a processing loop). The error message is as follows:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Roxio_Central36.exe
  Application Version: 3.80.65.65505
  Application Timestamp: 4a3fcec9
  Fault Module Name: QuickTime.qts
  Fault Module Version: 7.65.17.80
  Fault Module Timestamp: 4afa620b
  Exception Code: c0000005
  Exception Offset: 0002df18
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 4105
  Additional Information 1: 1218
  Additional Information 2: 121809a6af912f2f6ba210f434f5b546
  Additional Information 3: 0d04
  Additional Information 4: 0d04226c515541af515edc13049d24d6

I assume this means that Quicktime, which I think is used to allow Roxio to handle m4a files, is failing somehow, but I have an up-to-date and recently reinstalled version of Quicktime. Other file formats (mp3, wma) do add correctly. Does anyone have any insights?

And while I'm at it, why can I not see m4a audio files when trying to add music in the Music Disc Creator?

#2 myguggi

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Posted 16 December 2009 - 11:12 AM

QUOTE (Lord Edwin @ Dec 16 2009, 02:07 PM) <{POST_SNAPBACK}>
I'm new to Roxio products in general, but here is my issue:

I have a new Windows 7 PC which came with Easy CD & DVD Burning DE Home (version 10.3.106) installed. I further installed iTunes and Quicktime because all of my music is playlisted on iTunes, and in m4a format.

When trying to create a disc using the noob-ready  'Audio CD' tool, I try and 'add music' which is in m4a format and the program immediately crashes (drag and drop doesn't crash it, but does leave it stuck in a processing loop). The error message is as follows:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Roxio_Central36.exe
  Application Version: 3.80.65.65505
  Application Timestamp: 4a3fcec9
  Fault Module Name: QuickTime.qts
  Fault Module Version: 7.65.17.80
  Fault Module Timestamp: 4afa620b
  Exception Code: c0000005
  Exception Offset: 0002df18
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 4105
  Additional Information 1: 1218
  Additional Information 2: 121809a6af912f2f6ba210f434f5b546
  Additional Information 3: 0d04
  Additional Information 4: 0d04226c515541af515edc13049d24d6

I assume this means that Quicktime, which I think is used to allow Roxio to handle m4a files, is failing somehow, but I have an up-to-date and recently reinstalled version of Quicktime. Other file formats (mp3, wma) do add correctly. Does anyone have any insights?

And while I'm at it, why can I not see m4a audio files when trying to add music in the Music Disc Creator?


You most likely have an OEM (DEll?) version of EMC 10 which means it has many features disabled or missing. You will have to contact the PC manufacturer for help regarding the dostware.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#3 Jim_Hardin

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Posted 16 December 2009 - 11:16 AM

The 10.3 is most likely an OEM supplied Win7 modified version.

None of us have ever really seen it and all "support" will come from your supplier, not Roxio…

I would suggest the Clean Install: Vista/Win7

That should do the trick.
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