22 replies to this topic

[davidcc1]

When I updated to Toast 10.0.5 on my Macs at home and at my office, I get the error message " VIDEO TS is in an unsupported format and could not be added.

The same VIDEO TS folder works in Toast 9 and also works when I downgraded back to 10.0.4

The VIDEO TS was created in DVD Studio Pro.

Mac Pro
OSX 10.5.8

[tsantee]

Which setting are you adding it to? I want to check this on my system but I don't know what Toast window and setting you're using.,

[tbonet]

I can also confirm this. Using Roxio 10.0.5 to burn a DVD using Video->VIDEO_TS Folders it now puts up the dialog box:
  "xxx" is in an unsupported format and could not be added.

With Roxio 10.0.4 this works correctly and it was possible to drag either a folder that contains a VIDEO_TS folder, or the VIDEO_TS folder itself, into Roxio with no dialog box appearing.

I have downgraded to 10.0.4 for now.

[davidcc1]

Which setting are you adding it to? I want to check this on my system but I don't know what Toast window and setting you're using.,

Video/VIDEO-TS folder to burn a DVD

[tsantee]

Video/VIDEO-TS folder to burn a DVD

Oh my. Roxio's efforts to get Toast to work with 10.6 keep creating new problems. I suggest keeping 10.0.2 available for anything that 10.0.5 can't do. Also, use the feedback link in Toast Help to report this to Roxio.

[jrwoodland]

The error message seems to be false. I've found that clicking "OK" allows me to proceed with recording as per usual.

[mrsaxde]

Just posted a comment about this in another thread.  The same thing happens when you drag an .ISO image to the Toast window.  You can go ahead and the burn seems to be fine, you just have that annoying alert box you have to close.  I'm back on 10.0.4 for now.  (And I didn't know about the issues with Toast and system 10.6 because I downgraded from that very shortly after installing it, too!  From my point of view, 10.6 looks a little like Apple's version of Vista.)

[jcbeckman]

I tried just "going ahead" and got a disc with audio only. Went back to 10.0.04 and all is well.

[mrsaxde]

I tried just "going ahead" and got a disc with audio only. Went back to 10.0.04 and all is well.

I burned three or four discs and checked them each because of that error message.  They all appeared to be fine...both audio and video.

[davidcc1]

Hope that Roxio posts an update to fix this issue.

[ivanatrox]

Hi all,

We are currently investigating the issue and I will provide an update once we find out more.

Thanks

Ivan

[davidcc1]

Hi all,

We are currently investigating the issue and I will provide an update once we find out more.

Thanks

Ivan

Thanks for the update.

[jeff & lynne]

Which setting are you adding it to? I want to check this on my system but I don't know what Toast window and setting you're using.,

Hi I'm having the same problem with the 10.04 and 10.05 Do you know where I can get the 10.03 or 10.02 updates? The 10.02 was a good update and every one after that has gotten worse. I lost all my time capsule backups for the last year so all I have is for the last month. The only updates I see on the Roxio site are the .04 and the .05. Any help would be appreciated. Thanks Jeffrey from Sutherlin.

[ComPH]

I also think that Roxio should put the 10.0.2 for download until there is a better version. For me 10.0.2 had chapter import issues, but was otherwise stable. 10.0.3 fixed the chapters and worked for BDs but started to crash when burning BD on DVD. 10.0.4 wouldn't even finish rendering, and 10.0.5 has the same problem. I have a standard ho-hum system that I keep updated as far as Apple updates go. I could find the problems while trying to burn the first disc. I don't believe that there is QA functioning for this product and that the users are the beta site. I always revert to 10.0.2 when I try to burn BD on DVD and it always works, the newer versions do not. That is why I believe that 10.0.2 should be available option for people having problems. Toast has some very cool functions, if just the quality was little better....

[fsigworth]

I also have had problems with Toast giving an error when trying to burn BD on DVD.  Some media files work and others don't.  I've been corresponding with Roxio support for weeks on this issue, and wound up creating and sending to them a 15-second video that always gives the problem.  (In the several weeks since I sent it, I haven't heard any feedback, to find out if anyone at Roxio has tried to reproduce the problem.)  In the meantime I've been told by one support person that it's not a software issue, it's my problem; and by another (who hasn't read the manual, apparently) that it's impossible to do it in the first place....  All this for a feature that is listed on in the sales information for Toast.

This, plus the very serious audio sync problems in BD authoring, make me want to demand my money back.  Anyone want to join me?

[ComPH]

After my previous experience with their "support", I don't even bother wasting time... I am not sure if I have the same root cause problem as you have, but I can process the same exact files reliably with 10.0.2, but the subsequent revisions do not complete the conversion phase. The earlier revisions work as well (but had other issues). That would be some magic if these were issue with the data files. The same files will also compile fine if I am burning onto BD media (at least with the 10.0.3 and 10.0.4). Suggesting that the problem is with the source video file is just silly. BTW, several people are experiencing the same issue. The replies you are getting are consistent with what I had. I just gave up. I have other things to do with my time.

Edited by ComPH, 28 December 2009 - 04:32 PM.

[stu43]

I bought Toast 10 last week.

I was getting this error message, but the disks wrote ok.  Now I am getting a new one, that my TS_VIDEO folders are CSS encrypted.  Toast 10 won't even look at them. Neither will 10.0.5.  They were written with DVD Studio Pro.

I reverted to Toast 5.2 and it works fine.  (I still have a PowerPC Mac)

I wish I had looked at this forum before I put out a hundred dollars.

I think i should get my money back.

[rexwilson]

Hi all,

We are currently investigating the issue and I will provide an update once we find out more.

Thanks

Ivan

Add me to the list of people having this problem. Just wanted you to know this isn't an isolated fluke.

[dietero]

Not only do I get the "not compatible" alert as the others get, but at the end of a SUCCESSFUL burn Toast 10.0.5  goes into an endless "Writing Lead out".
I have to Force quit Toast to retrieve the disk. It is a good disk however.

[Wim Kegel]

I get the same errors, both with VIDEO_TS folders and with diskimages. However, adding exactly the same VIDEO_TS folder with the "Add" button and the standard file selection dialog works just fine. Same with the "Select" button in the diskimage screen. Problem seems to be just in the drag-and-drop support; burning works fine.