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Unable to activate or register Cineplayer downloaded this morning. Something about not connecting to "proxy server." Asked for e-mail activation. So far, no reply from Roxio support. Any suggestions? --Bill
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CinePlayer Me too, Me tool - well not really
#2
- Digital Master
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Posted 19 December 2009 - 08:53 AM
Turn off your antivirus and firewall until you get it activated.
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Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
#3
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Posted 19 December 2009 - 09:29 AM
Big_Dave: Thanks for the suggestion. I tried, but it still didn't work. --Bill
#4
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Posted 19 December 2009 - 11:02 AM
I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them.
#5
- Digital Guru
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Posted 19 December 2009 - 12:22 PM
QUOTE (singerk @ Dec 19 2009, 02:02 PM) <{POST_SNAPBACK}>
I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them.
Digital River provides support for Roxio’s eStore purchases and can be reached here 1-800-656-5443
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