4 replies to this topic

[Wad]

I have an HP program for scanning pictures, once scanned the pictures can be shared.  You can't share unless you buy the Roxio product to support burning DVD's.  I purchased the product, attempted to down load the product and was met with error messages, "This program does not supprt the operating system detected" & "Set up has determined that your configuration does not support any of the included products".

I can't contact Roxio directly, No phone numbers and a never ending loop of password please, for e-mail contact.

Roxio has my $14.00 and I don't have a product.

I find it very frustrating to be in a position that the company (Roxio) can't be contacted after the sale.

[myguggi]

I have an HP program for scanning pictures, once scanned the pictures can be shared.  You can't share unless you buy the Roxio product to support burning DVD's.  I purchased the product, attempted to down load the product and was met with error messages, "This program does not supprt the operating system detected" & "Set up has determined that your configuration does not support any of the included products".

I can't contact Roxio directly, No phone numbers and a never ending loop of password please, for e-mail contact.

Roxio has my $14.00 and I don't have a product.

I find it very frustrating to be in a position that the company (Roxio) can't be contacted after the sale.

       Purchased what product?  It would really help if you were to supply some information. What does the HP program have to do with Roxio?       

[Jim_Hardin]

Yes more info would really be helpful!

You should know that we are just user like yourself, not Roxio…

Here is some contact info that may help – Here

[karri]

There was a maybe similar question a while back, this one involving HP Photosmart Premier 6.5.  The program had a link to upgrade to a Sonic product but the product was no longer available.  If I recall, there was really no resolution.

[jmhoraze]

I have an HP program for scanning pictures, once scanned the pictures can be shared.  You can't share unless you buy the Roxio product to support burning DVD's.  I purchased the product, attempted to down load the product and was met with error messages, "This program does not supprt the operating system detected" & "Set up has determined that your configuration does not support any of the included products".

I can't contact Roxio directly, No phone numbers and a never ending loop of password please, for e-mail contact.

Roxio has my $14.00 and I don't have a product.

I find it very frustrating to be in a position that the company (Roxio) can't be contacted after the sale.

contact the Sales department; they have a phone number.  Of course you want to have the paperwork of your purchase handy and can elaborate what you purchased on the variety of products available.