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Roxio Update Manager


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#1 Scotty B

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Posted 05 January 2010 - 04:59 PM

I just started getting these Roxio auto update pop-ups today, but the update process states that it can't find the .msi file. I've put the original discs from Roxio in and it still can't find the file. I've also selected 'Cancel' on the pop-up to skip the update but it just keeps coming back instantly. Since I don't use this program anymore, I would really just like to remove it from my computer completely. Unfortunately, the auto update process blocks any attempt to remove all Roxio products from my computer. I've tried using the Add/Remove under Control Panel, but am told that there is an installation in progress. I've also tried using the Windows uninstaller utility and get told the same thing.

Any idea's to stop this ridiculous cycle?

Thanks

#2 gi7omy

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Posted 05 January 2010 - 05:22 PM

For Vista, follow this procedure
this
For XP, this one
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#3 Scotty B

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Posted 05 January 2010 - 07:33 PM

Thanks, but when I try to do the clean install, I keep getting a message that there is an installation already going on and to stop that. Unfortunately, it doesn't matter how many times I hit cancel, the auto update just keeps running immediately so I can't use the Add/Remove or the Windows Utility.

QUOTE (gi7omy @ Jan 5 2010, 06:22 PM) <{POST_SNAPBACK}>
For Vista, follow this procedure
this
For XP, this one




#4 Scotty B

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Posted 06 January 2010 - 05:47 AM

The 'Roxio Update Manager' pop-up started showing up yesterday and it states that "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Roxio Update Manager' disk and click OK"

I never received a 'Roxio Update Manager' disk, just the Creator 2009 Ultimate disks #1 & #2. When I put either of these in the computer and click OK, I still get the same message:
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Roxio Update Manager' disk and click OK"

I have tried to do a clean install to remove everything, but the automatic 'Roxio Update Manager' install keeps blocking any attempt. I can't use the Add/Remove from the Control Panel and I can't use the Windows Installer Clean-up Utility because everything keeps telling me to complete the current installation. I even rolled my computer back a couple days when this wasn't happening and it still happens. I even tried opening the Creator 2009 Ultimate program and selected 'Check for Updates', but got a message that there were no updates.

How do I get a copy of the Roxio Update Manager disk? Or, how can I shut down this automatic update? Ultimately, I would prefer to remove all Roxio products from my computer permanently.

I am not very technical, but can follow instructions pretty good. I have a Dell XPS, Windows XP, sp3 with 8 GB RAM.

Any assistance is greatly appreciated!

#5 gi7omy

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Posted 06 January 2010 - 06:05 AM

Go to task manager and shut down any Roxio or Sonic processes. Also, run msconfig and deselect any Roxio or Sonic apps at start up
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#6 grandpabruce

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Posted 06 January 2010 - 07:53 AM

QUOTE (Scotty B @ Jan 6 2010, 07:47 AM) <{POST_SNAPBACK}>
The 'Roxio Update Manager' pop-up started showing up yesterday and it states that "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Roxio Update Manager' disk and click OK"

I never received a 'Roxio Update Manager' disk, just the Creator 2009 Ultimate disks #1 & #2. When I put either of these in the computer and click OK, I still get the same message:
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Roxio Update Manager' disk and click OK"

I have tried to do a clean install to remove everything, but the automatic 'Roxio Update Manager' install keeps blocking any attempt. I can't use the Add/Remove from the Control Panel and I can't use the Windows Installer Clean-up Utility because everything keeps telling me to complete the current installation. I even rolled my computer back a couple days when this wasn't happening and it still happens. I even tried opening the Creator 2009 Ultimate program and selected 'Check for Updates', but got a message that there were no updates.

How do I get a copy of the Roxio Update Manager disk? Or, how can I shut down this automatic update? Ultimately, I would prefer to remove all Roxio products from my computer permanently.

I am not very technical, but can follow instructions pretty good. I have a Dell XPS, Windows XP, sp3 with 8 GB RAM.

Any assistance is greatly appreciated!



There is no Roxio Update Manager disc that I know of.

Reboot your computer, go to Add/Remove Programs, and try to remove the Roxio Update Manager, if that isn't one of the things you have tried already.

Edit:  Threads merged.  Daithi's post is in answer to Post #3 of this thread.

Edited by grandpabruce, 06 January 2010 - 07:57 AM.

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#7 Scotty B

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Posted 06 January 2010 - 10:21 AM

QUOTE (grandpabruce @ Jan 6 2010, 07:53 AM) <{POST_SNAPBACK}>
There is no Roxio Update Manager disc that I know of.

Reboot your computer, go to Add/Remove Programs, and try to remove the Roxio Update Manager, if that isn't one of the things you have tried already.

Edit:  Threads merged.  Daithi's post is in answer to Post #3 of this thread.


Thanks.

I used the Task Manager to stop the Roxio update and deselected all Roxio/Sonic programs from the start up menu. I am able to remove Roxio Update Manger from the Add/Remove panel, but I get error 04C7 when I try to remove Roxio Creator 2009 Ultimate from the Add/remove panel.

I did a search on this error but didn't get any results on how to fix it. any ideas?

Thanks again everyone!

#8 Scotty B

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Posted 06 January 2010 - 03:58 PM

QUOTE (ogdens @ Oct 12 2009, 03:49 PM) <{POST_SNAPBACK}>
Go here   http://forums.support.roxio.com/index.php?showforum=196  and read the last Pinned post.


I ran into the same thing recently and have read the clean uninstall link that you provided. Since step #1 is where we see the error code: 04C7, are we to assume that skipping step #1 is OK and just proceed with the rest of the instructions? Just want to make sure I do this correctly.

Thanks

#9 Big_Dave

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Posted 06 January 2010 - 05:53 PM

What part of step 1 do you receive the error?
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#10 gi7omy

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Posted 06 January 2010 - 07:43 PM

Did you try the MS Clean Up Utility to remove it?

However, Winows is notorious for leaving things in control panel add/remove even after they've been removed - so long as it's not running, I wouldn't worry too much
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)




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